How to stop QR code for online payment from printing

Can you please turn this feature back off.

Some of our invoices are pages long. Are we now suppose to go through each invoice and work out what pages to not print. This is not acceptable for MYOB to dictate to a business what information gets sent to a customer. Many business do not operate in your exact set of parameters that you have decided this feature works for.

There are many issues from this:

1. from an environmental and financial point of view an entire page for a tiny bit of information is a massive waste. We print way to many invoices for this not to have a significant impact.
2. The majority of my customers will not receive a PDF that has hyperlinks embedded in it because it causes issues with their payment systems. I am going to have to manually edit the invoices when I email a customer to remove the offending page and then manually add back into my email and send.
3. How are we suppose to train low skilled workers to look at each invoice and work out what pages they should and shouldn't be printing / emailing.

This is just not acceptable that MYOB is now dictating what goes on my business communications. As far as I can tell, this feature has been added so more customers will use the payment link to pay their invoices, therefore providing more revenue to MYOB. However, I already pay a monthly subscription fee to use MYOB. I don't see where in the terms and conditions MYOB can force a feature that essentially is just to sell to my customers. If this doesn't get amended I'll be looking for other payment options so I can just turn this feature off.

Hi AmandaMYOB​ 

This is clearly not what users want (us included). I can't speak for others but for our customers, the one's that pay online do so via an emailed invoice not a printed one.

I know this change might benefit MYOB as it increases the chance of someone scanning a printed QR code and paying your online payment fees, but in reality I fail to see how this benefits your business users. It's just resulting in wasted paper for no real benefit.

Please consider reversing this change ASAP.

Regards,

Broc

Hi AmandaMYOB​ This is ridiculous and not a solution at all! Your response is so condescending, there is no "confusion" and the implication that our previous invoices were somehow not "professional-looking" is way off the mark. I would also like to point out that this payment info still prints even when the invoice has already been paid and shows a nil balance.  This is the type of thing that actually make our invoices less "professional-looking."

In our case, we are now printing an additional, unwanted page with every single invoice and there is no way to turn it off. To address your "solutions" - 1)we print multi page invoices and often don't know how many pages it will be until we print it, so can't just print the first page.  We can't check a print preview to count the number of pages because the software does not allow it.  2)it is not practical for us to send double sided invoices to the customers and they have complained when we did this in the past.  This is based on our customer feedback.  We listen to our customers, I would encourage you to do the same.  

Having used MYOB consistently in this business for years it is sad to see such a decline in the product, and a huge factor in us looking for another accounting software.  

I can understand that this is useful for some, however it should absolutely be optional and we should be able to turn this off.  

So a decision has been made without consulting the users or giving an option to users. Wow double sided printing thats a good idea. MYOB covering for the extra time it takes to print and ink we use. I just don't understand why we can't add a section to our invoice forms that suit us.

Our printer at work does not allow us to print double sided - did MYOB factor that in, surely this should be a customer based decision whether we want this feature or not. they need to fix this as what a waste of paper I will start sending my stationary order to MYOB to pay

I have the same problem  QR code printing on page 2 of invoice and as I do 2 extra copies, I am throwing 3 pages in the bin for each invoice printed. Would have been nice to have an option..,

Same problem. Nothing like just changing everything without telling us or giving us an option to modify our invoices. Seriously the worst package available.

MYOB will not allow you to print only the first page - printing the invoice direct, or printing from the preview - so this workaround doesn't work. The only workaround I have found (which is painful) is saving the invoice to Disc - pdf - and printing the first page that way. Please get this fixed asap MYOB. 

This needs to be an option that can be toggled OFF. Not happy that this forced on us with no option. Waste of paper and totally unnecessary.

Same here, this appears to have started today with the release of 2026.5.

We have checked "Customise Forms", but our invoice template looks correct and this QR code isn't showing. So there must be a way to toggle this feature on/off from the desktop software?