Forum Discussion

Contributing User

28 days ago

How to stop QR code for online payment from printing

Hi, How can I stop the QR code for online payments from printing for my customised sales invoices? The QR code is printing on the back of the invoice which does not suit our invoice paper. I do...

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AmandaMYOB

MYOB Moderator

28 days ago

Hi all.

I'd like to address the confusion surrounding the latest update to AccountRight and the change in how invoices are printed.

Previously, there was a feature gap where exported invoice PDFs from AccountRight didn't include the "How to Pay" section, while emailed invoice attachments and MYOBB invoices did. With this update, we've standardised the PDF format so customers' clients receive a consistent, professional-looking invoice no matter how it's generated or shared.

I completely understand why some customers may find the additional page frustrating, particularly if they're printing invoices and see it as wasted paper. There are a couple of workarounds available:

If you don't need the payment information page, you can choose to print only the first page by specifying the page range in the print settings.
Print double-sided to reduce paper usage.

Hopefully that provides some context for the change.

FionaMiriam

Experienced Cover User

28 days ago

Can you please turn this feature back off.

Some of our invoices are pages long. Are we now suppose to go through each invoice and work out what pages to not print. This is not acceptable for MYOB to dictate to a business what information gets sent to a customer. Many business do not operate in your exact set of parameters that you have decided this feature works for.

There are many issues from this:

from an environmental and financial point of view an entire page for a tiny bit of information is a massive waste. We print way to many invoices for this not to have a significant impact.
The majority of my customers will not receive a PDF that has hyperlinks embedded in it because it causes issues with their payment systems. I am going to have to manually edit the invoices when I email a customer to remove the offending page and then manually add back into my email and send.
How are we suppose to train low skilled workers to look at each invoice and work out what pages they should and shouldn't be printing / emailing.

This is just not acceptable that MYOB is now dictating what goes on my business communications. As far as I can tell, this feature has been added so more customers will use the payment link to pay their invoices, therefore providing more revenue to MYOB. However, I already pay a monthly subscription fee to use MYOB. I don't see where in the terms and conditions MYOB can force a feature that essentially is just to sell to my customers. If this doesn't get amended I'll be looking for other payment options so I can just turn this feature off.

nhill
Contributing Cover User
24 days ago
I would also like to ask MYOB to turn this feature off!!! It is a complete waste of paper (and time if I have to use the PDF/print double sided). My transactions need to be quick and most of my customers already have payment details saved. Please remove the QR code from the printed invoice.
- Chelly
  Experienced Cover User
  24 days ago
  This only benefits MYOB being able to collect more revenue throught their online payment methods AmandaMYOB