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Imperial's avatar
Imperial
Experienced Cover User
16 days ago
Solved

Account Right - Payroll not processing

I have tried processing payroll twice via desktop and once via the online version.   After entering all details and going to record it comes up with 0.00 value and it's all disappeared. I have che...
  • Princess_R's avatar
    Princess_R
    11 days ago

    Hi imperial,

     

    I know how urgent it is to get your payroll done, and seeing a $0 value with the pay not going through definitely isn’t ideal, especially when you’re up against the clock.

     

    I’ve had a look at your Community Forum profile and was able to find your case. I also took a closer look at the file you mentioned and was able to run the script needed. When you get a chance, please clear your AccountRight cache and test it again. You should now be able to resend your payroll, and it should be working properly.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
11 days ago

Hi imperial,

 

I know how urgent it is to get your payroll done, and seeing a $0 value with the pay not going through definitely isn’t ideal, especially when you’re up against the clock.

 

I’ve had a look at your Community Forum profile and was able to find your case. I also took a closer look at the file you mentioned and was able to run the script needed. When you get a chance, please clear your AccountRight cache and test it again. You should now be able to resend your payroll, and it should be working properly.

 

Cheers,

Princess

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