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KateAE's avatar
KateAE
Member
10 days ago

Pay Superannuation from incorrect bank account

I made a mistake when authorising the super payment: the default selection for 'Pay from account' is a closed credit card & I forgot to change it to the correct bank account.  I can't see a way to c...
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KateAE's avatar
KateAE
Member
10 days ago

Hi Genreve, 

 

Thanks for your reply. Unfortunately before we read it, the boss suggested we Reverse the Pay Super transaction & do another one from the correct account. We did this & subsequently see 2 debits from the bank account, but we can't correct the super records in MYOB. Will we be able to change and delete the Super payment transactions after they have fully processed & status is completed?

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
7 days ago

Hi KateAE,

 

That's a tricky one. Appreciate you explaining what's happened there, I can see why that'd throw things out a bit. Once a Pay Super payment has fully processed and shows as completed, you're spot on. It can't be edited or deleted in MYOB anymore. Since you've ended up with two debits, the best way to tidy this up is through your accounts rather than trying to adjust original super transactions. What you can do is:

 

  • Check with the super fund first to confirm if both payments were received and whether one can be refunded or reallocated
  • Then in MYOB, you can use a journal entry to move things between accounts so your reconciliation lines up properly
  •  If a refund does come through, you can match that back in your bank feed and code it accordingly

 

Regards,

Sai

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