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JoanneMcG's avatar
JoanneMcG
Trusted Cover User
3 years ago

Salary sacrifice not showing in my records after payroll processed

I have done my first salary sacrifice pay, the entire amount of $2500 was salary sacrificed, meaning the pay is nil.

I can't find any record of this transaction in Myob, I have run payroll reports, searched the individual's record, checked super reports etc and there is no trace of it.  The amount of super generated (ie $250) is not showing up on any reports either, its like the payroll transaction has disappeared.

 

Where else can I look for it?  I don't want to do it again as it was definitely done and saved, and the pop up report to ATO screen was signed, but when I check the Payroll Reporting there is nothing sent today.

 

The pay was for zero dollars, but $2500 in salary sacrifice, and $250 should be showing up for Super contribution.

Can anyone tell me what is going on/wrong? thanks

  • I had to ring Myob today to get this issue sorted, and it was a simple mistake on my part that caused the entries to not be recorded.

    FYI - the pay cheque is $0.00 and Myob asks "do you want to record this" just before the ATO authority pop up screen appears - I was clicking NO instead of YES, so although it appears that its going to the ATO its actually going nowhere real quick because it doesn't exist.

    I was just a little too quick when processing this yesterday, and obviously not paying enough attention, but when redone today, clicked YES to record, I was able to find all the records related to the two payslips -Yay!

  • JoanneMcG's avatar
    JoanneMcG
    Trusted Cover User

    I had to ring Myob today to get this issue sorted, and it was a simple mistake on my part that caused the entries to not be recorded.

    FYI - the pay cheque is $0.00 and Myob asks "do you want to record this" just before the ATO authority pop up screen appears - I was clicking NO instead of YES, so although it appears that its going to the ATO its actually going nowhere real quick because it doesn't exist.

    I was just a little too quick when processing this yesterday, and obviously not paying enough attention, but when redone today, clicked YES to record, I was able to find all the records related to the two payslips -Yay!

  • Hi JoanneMcG 

     

    Great to hear that you were able to get this resolved, thanks for letting us know what was causing the issue.

     

    Please don't hesitate to post again if you need help in the future.