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MWILL
Contributing User
3 years ago
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Salary sacrifice

Hi MYOB ,

 

Received error message from ATO.000389 Can you please advise how to process salary sacrifice for this new financial year?

  • SamaraM's avatar
    SamaraM
    3 years ago

    Hi Miriam (allensvic)


    We are aware of a situation where The Optical Character Recognition (OCR) is picking up the wrong information when the system auto-matches the supplier based on the ABN number on the Card and not the Supplier name. 

     

    The workaround is to Update the terms of the bill after the bill has been created from the document, which you have already done. Alternative workarounds are to cover the ABN number on the document before uploading to the In Tray or Removing the ABN number from the supplier’s card.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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Hi MYOB ,

 

Received error message from ATO.000389 Can you please advise how to process salary sacrifice for this new financial year?

","body@stringLength":"157","rawBody":"

Hi MYOB ,

 

Received error message from ATO.000389 Can you please advise how to process salary sacrifice for this new financial year?

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Hi MYOB,

Can you please show me how to process salary sacrifice for new financeal year 2023 as I receive error code from ATP .000389?

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Hi MYOB,

Can you please show me how to process salary sacrifice for new financeal year 2023 as I receive error code from ATP .000389?

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What was the solution here, because im having the same problem?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"65","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-07-11T13:19:35.965+10:00","lastPublishTime":"2022-07-11T13:19:35.965+10:00","metrics":{"__typename":"MessageMetrics","views":727},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:768030/message:769276","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"70","rawBody":"

What was the solution here, because im having the same problem?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:769276_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:61":{"__typename":"Rank","id":"rank:61","position":9,"name":"MYOB Staff","color":"A130F5","icon":null,"rankStyle":"TEXT"},"User:user:250503":{"__typename":"User","id":"user:250503","uid":250503,"login":"Yanike_S","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-06-01T07:10:59.668+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:61"},"entityType":"USER","eventPath":"community:myob/user:250503"},"ModerationData:moderation_data:769280":{"__typename":"ModerationData","id":"moderation_data:769280","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:769280":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:250503"},"id":"message:769280","revisionNum":1,"uid":769280,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumTopicMessage:message:768030"},"conversation":{"__ref":"Conversation:conversation:768030"},"subject":"Re: Salary sacrifice","moderationData":{"__ref":"ModerationData:moderation_data:769280"},"body":"

Hi MWILL CWDwindows 

\n

 

\n

Please follow this forum post for updates about this error: ATO error code: CMN.ATO.PAYEVNTEMP.000389.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"156","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-07-11T13:29:31.745+10:00","lastPublishTime":"2022-07-11T13:29:31.745+10:00","metrics":{"__typename":"MessageMetrics","views":724},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:768030/message:769280","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"690","rawBody":"

Hi   

\n

 

\n

Please follow this forum post for updates about this error: ATO error code: CMN.ATO.PAYEVNTEMP.000389.

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