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allensvic's avatar
allensvic
Trusted Cover User
2 years ago

SUPPLIER PAYMENT TERMS

Hi Team   I just recently started to use my account right account throug open web browser. whilst it looks great and seems to function better than the desktop  I am lost as to why when using the T...
  • SamaraM's avatar
    SamaraM
    2 years ago

    Hi Miriam (allensvic)


    We are aware of a situation where The Optical Character Recognition (OCR) is picking up the wrong information when the system auto-matches the supplier based on the ABN number on the Card and not the Supplier name. 

     

    The workaround is to Update the terms of the bill after the bill has been created from the document, which you have already done. Alternative workarounds are to cover the ABN number on the document before uploading to the In Tray or Removing the ABN number from the supplier’s card.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SamaraM's avatar
SamaraM
Former Staff
2 years ago

Hi Miriam (allensvic)


We are aware of a situation where The Optical Character Recognition (OCR) is picking up the wrong information when the system auto-matches the supplier based on the ABN number on the Card and not the Supplier name. 

 

The workaround is to Update the terms of the bill after the bill has been created from the document, which you have already done. Alternative workarounds are to cover the ABN number on the document before uploading to the In Tray or Removing the ABN number from the supplier’s card.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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