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Gyan90's avatar
Gyan90
User
4 months ago
Solved

double payment to supplier

Hi,

We have managed to pay the same invoice twice without realising. The company is going to credit the 2nd payment to a new invoice instead of refunding. The amount is for $186.

I have closed the bill with one of the payments but now have $186 sitting in my bank freeds with no where to go.

I need to allocate it somewhere so i can reconcile the account for the month, but also be able to apply it to this future invoice whenever it arrives. Can i create a credit note or something with this company?

  • You just post both payments to the same invoice - this creates a credit.  When you get the new invoice you can allocate the credit to that invoice

     

    Good luck

     

    Karoman

7 Replies

  • Karoman55's avatar
    Karoman55
    Experienced Cover User

    You just post both payments to the same invoice - this creates a credit.  When you get the new invoice you can allocate the credit to that invoice

     

    Good luck

     

    Karoman

    • Gyan90's avatar
      Gyan90
      User

      so, to clarify.

      I have bought up the bank feed item.

      "pay bill"

      found the closed invoice with a $0.00 balance

      applied the $186 to that bill

      hit record, it then advises me "this will result in 1 Debit memo....." that i can apply to a future transaction

       

      • Karoman55's avatar
        Karoman55
        Experienced Cover User

        Then you are all over it!  Well done.  When you get another invoice from them you can allocate the credit to it and pay the difference

         

        Karoman

  • Karoman55's avatar
    Karoman55
    Experienced Cover User

    To stop that happening in the future you can go into your preferences and check the box that says Warn for duplicate.

     

    Karoman

    • Gyan90's avatar
      Gyan90
      User

      It was paid in store over eftpos on collection, but then also got paid over net bank because we got a payment reminder from their accounting software. just a one off whoops hopefully.