Hi PBAg,
Thanks for sharing the screenshot. That sounds incredibly stressful, especially with more than 40 staff to pay, having to work around it manually, and trying a few different support channels just to get it sorted.
I took a look at your Community profile and was able to locate your account. I’ve made a fix on the backend which should resolve both the error and the $0.00 pay slip result. Before signing back in, make sure to clear your AccountRight cache first, then log back in and try processing the pays again. If the same issue pops up again, it’d be best to reach out to our team directly so they can take a closer look at your specific file. You can contact them by phone or through our virtual assistant MOCA, which can connect you with our live chat team.
Cheers,
Princess
