Super Payment Failed

Hi Doreen,

Thank you, the person from MYOB who I spoke with was very helpful, he explained the reason.  It was the SMSF that caused the failure.... I am now waiting on details from that person before we are able to make his payments.

Regards,

Marion

I was advised that the method of transfering the funds to their SMSF account was not longer active, that it stopped working as from 30/6/2026.  The only problem is now I am unable to transfer the funds for that employee to their fund, so we have 7 x payments outstanding.  I have put in another request for help from MYOB but am still waiting for them to get back to me.

Hi marionR,

That’s not the ideal start to the new financial year. With a Payment Failed message, the best next step is to have our support team check what actually caused the failure on their end first. You’ll need to contact them via our Contact Us page so they can see what’s going on behind the scenes. Once they’ve advised what caused the payment to fail and that issue has been fixed, you can then reverse and reprocess the super payment. Make sure to check this link about reversing super payments for more info.

Cheers,

Doreen

I have the same issue that Marion.R has and tried to contact MYOB and have waited over an hour but it was not successful. 

help please

Have been using the MYOB super payment for the last month, all payments have gone through without trouble.  Trying to make first payment in this financal year have received message payment failed.  The employee list has not changed, no red boxes to say issue with anyone, but cannot work out how to resend / start again to make the payment. Any ideas? = same issue

Can you please let me know why that casued the failure? 

i have the same issue as you but I dont know what to do.

why is it happening in new financial year?

Thank you Marion,

Does that mean I have to reverse the entire super payment, exclude that employee, and then repay it?

Do we need to pay directly to the their super account?  Individual transactions

I reversed the payment for all, then removed the SMSF person then completed the rest of the payment for the others super.

I have asked the person with the SMSF to go back and find out from whoever who they are using for the fund transfer now.  You will need to remove the details from the list - Superannuation Fund List - then re-enter the details (starting with their ABN) but you will need to know when you get to the drop down list which one to select (thats when you need the details from the employee).  

I am still waiting on that info then will complete and try payment on one of their amounts and if it all works will then complete on the rest.

I will keep in touch and advise how we go next week.

Hi Sunnym,

Sorry for late reply, I only work Monday to Wednesday :) 

Yes you do need to reverse the entire super payment, and exclude that employee and then repay the rest.  This will leave that person to still be paid  once you have all the details.

My employee has come back to me with a little more info, so once I have confirmed the banking details I will try by sending just one installment and if all good then send the rest.