Super Payment Failed
Have been using the MYOB super payment for the last month, all payments have gone through without trouble. Trying to make first payment in this financal year have received message payment failed. T...
Forum Discussion
Hi Doreen,
Thank you, the person from MYOB who I spoke with was very helpful, he explained the reason. It was the SMSF that caused the failure.... I am now waiting on details from that person before we are able to make his payments.
Regards,
Marion
Can you please let me know why that casued the failure?
i have the same issue as you but I dont know what to do.
why is it happening in new financial year?
I was advised that the method of transfering the funds to their SMSF account was not longer active, that it stopped working as from 30/6/2026. The only problem is now I am unable to transfer the funds for that employee to their fund, so we have 7 x payments outstanding. I have put in another request for help from MYOB but am still waiting for them to get back to me.
Thank you Marion,
Does that mean I have to reverse the entire super payment, exclude that employee, and then repay it?
Hi Sunnym,
Sorry for late reply, I only work Monday to Wednesday :)
Yes you do need to reverse the entire super payment, and exclude that employee and then repay the rest. This will leave that person to still be paid once you have all the details.
My employee has come back to me with a little more info, so once I have confirmed the banking details I will try by sending just one installment and if all good then send the rest.
Do we need to pay directly to the their super account? Individual transactions
I reversed the payment for all, then removed the SMSF person then completed the rest of the payment for the others super.
I have asked the person with the SMSF to go back and find out from whoever who they are using for the fund transfer now. You will need to remove the details from the list - Superannuation Fund List - then re-enter the details (starting with their ABN) but you will need to know when you get to the drop down list which one to select (thats when you need the details from the employee).
I am still waiting on that info then will complete and try payment on one of their amounts and if it all works will then complete on the rest.
I will keep in touch and advise how we go next week.
