Super payments

Hi NTTilt,

If some employees are mysteriously missing when you go to create a super payment, it usually means their fund isn’t set to use Pay Super yet. For a quick check, go to:

• Open the employee’s card
• Go to the Superannuation tab
• Click their super fund line
• Tick Pay using Pay Super
• Save, then repeat for any other missing employees
• Head back to Create super payment and refresh so everyone eligible shows up in the list

If you still can't see other employees in the Create super payment window, you can reach out to our team so they can what's causing this. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

Thanks Doreen,

I've attached a screen shot, the box is greyed out?

Hi NTTilt,

Thanks for the screenshot. That greyed-out box usually pops up when you’re editing an existing super fund. To get that Pay using Pay Super tick box active, you’ll want to create a fresh new super fund instead. Here’s a post that walks through all the steps for creating a new super fund – follow that guide and you’ll be all set.

Cheers,

Princess