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Foxhaven's avatar
Foxhaven
Member
8 days ago
Solved

Subscription payments coming from wrong bank account

Hi everyone,

 

All of a sudden the past 3 months my MYOB subscription has changed to being a direct debit from an old subscription bank account (I dont know why they even still have these old bank details on file).. Previously it has been from the correct bank account.  Nothing shows in my myMYOB payments, so I cannot change it through there.  I have emailed MYOB 3/4 times and unable to get any help.  I am not prepared to sit on the phone for hours.

This matter has now become urgent & I am not sure where to turn.

Any ideas??????

Desktop

2 Replies

  • MJBook's avatar
    MJBook
    Experienced User
    8 days ago

    Not sure how you can resolve this other than MYOB picking it up in this forum.  Can you cancel the payment/s on your old accounts?  If so, I'm sure MYOB will be in touch.

    Obviously, with the l-o-n-g wait time, MYOB has a lot of flaws with their program and customers are NOT happy.

    Re-Instate backups offline for all MYOB files.  Don't say it can't be done, as it can.  I still have a client using 2026.5 online that can still back up offline.  Just put it back on.

    Turn off auto updates as I want the option to update myself, like it used to be!  I downloaded 2026.4SE for an offline file and then the next day it updated to 2026.5SE.  If I wasn't paying attention, I could have upgrade my offline file to 2026.5SE and then I wouldn't be able to back up offline and would have needed to restore the file once I downloaded 2026.4SE again.  MYOB is becoming a CONTROLLING NIGHTMARE.

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