Forum Discussion

Margriet's avatar
Margriet
Experienced User
2 days ago

MYOB subscription payments

My subscriptions have been paid by direct debit forever. Dates set by MYOB. So why am I receiving notices that my account is overdue, together with instructions to sign into my account and pay up "to get back up in running"? That makes no sense. Please do something about it.

2 Replies

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 day ago

    Hey Margriet​ 

    Can you please confirm the Client ID that was listed on the email you received in a direct message please? Can you also include a screenshot of the email you received in the direct message, I'll be able to take a deeper look into this for you. Look forward to hearing from you. 

  • Margriet's avatar
    Margriet
    Experienced User
    21 hours ago

    Hi Amanda,

    Pdf attached of the email I received re account 90032022.