Forum Discussion

Margriet's avatar
Margriet
Experienced User
24 days ago
Solved

MYOB subscription payments

My subscriptions have been paid by direct debit forever. Dates set by MYOB. So why am I receiving notices that my account is overdue, together with instructions to sign into my account and pay up "to get back up in running"? That makes no sense. Please do something about it.

  • AmandaMYOB's avatar
    AmandaMYOB
    19 days ago

    Hey Margriet​ 

    Thanks for confirming. I've removed the PDF attachment and have edited your message to remove any mention of personal details. Please be mindful of sharing your personal information in future posts. 

    Upon checking the Client ID provided, there is a payment that remains overdue. You'll be able to check and manage this via your My Account dashboard. More information and instructions can be found on this page. 

5 Replies

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    23 days ago

    Hey Margriet​ 

    Can you please confirm the Client ID that was listed on the email you received in a direct message please? Can you also include a screenshot of the email you received in the direct message, I'll be able to take a deeper look into this for you. Look forward to hearing from you. 

  • Margriet's avatar
    Margriet
    Experienced User
    22 days ago

    Hi Amanda,

    Pdf attached of the email I received re account*****22.

     

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    19 days ago

    Hey Margriet​ 

    Thanks for confirming. I've removed the PDF attachment and have edited your message to remove any mention of personal details. Please be mindful of sharing your personal information in future posts. 

    Upon checking the Client ID provided, there is a payment that remains overdue. You'll be able to check and manage this via your My Account dashboard. More information and instructions can be found on this page. 

  • Margriet's avatar
    Margriet
    Experienced User
    19 days ago

    Hi Amanda, Thanks for the reply. It still does not explain why this invoice was not paid by direct debit just like the other invoice dated 1/9/26. There were several emails from ? (I forget the name) that they had been authorised by MYOB to action. 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    19 days ago

    Hey Margriet​

    I'd recommend raising a support request from your My Account dashboard for more information. The billing team will be able to take a deeper look into it for you. 

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