Forum Discussion

Margriet's avatar
Margriet
Experienced User
24 days ago
Solved

MYOB subscription payments

My subscriptions have been paid by direct debit forever. Dates set by MYOB. So why am I receiving notices that my account is overdue, together with instructions to sign into my account and pay up "to...
  • AmandaMYOB's avatar
    AmandaMYOB
    19 days ago

    Hey Margriet​ 

    Thanks for confirming. I've removed the PDF attachment and have edited your message to remove any mention of personal details. Please be mindful of sharing your personal information in future posts. 

    Upon checking the Client ID provided, there is a payment that remains overdue. You'll be able to check and manage this via your My Account dashboard. More information and instructions can be found on this page. 

AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
23 days ago

Hey Margriet​ 

Can you please confirm the Client ID that was listed on the email you received in a direct message please? Can you also include a screenshot of the email you received in the direct message, I'll be able to take a deeper look into this for you. Look forward to hearing from you. 

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