Overcharged subscription Fee

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@ MichelleWA That is shocking and unbelievable!! Thanks for the tip!

I was overcharged $12,177! I am not receiving satisfactory responses from MYOB and I have just lodged a formal complaint against MYOB with the Australian Financial Complaints Authority. Call them on 1880 931 678 to lodge your complaint.

Thank you. I look forward to this being resolved.

Hi Glittler​ , i have taken a look for you. Case 03188701 was closed as it is a duplicate of 03174093.
The auto generated email saying that it is because they haven't heard back from you is confusing though, I apologise for that. 
The team have opened, and begun working on your original case 03174093 on Friday 17th.

I received an email notification that case 03188701 was closed as MYOB has not heard back from me, but there is no way to respond or correspond regarding outstanding cases so how am I supposed to engage with MYOB if I don't have hours to spare waiting on hold? The original case number is 03174093 (not 030174093 as per message above) is still awaiting a response. Please note I was overcharged for May, June and now July. How many more months of overcharges can I expect before this matter gets investigated?

Hi just letting you know my account has been double charged again this month for July. So I will need to be refunded $330 for the May and June double charge and $165 for July double charge. 

Hi Glittler,

Thanks for following up, and I’m sorry for the delay here. We’ve followed this up with our Billing team, and they’re now checking on the account and the cases you mentioned. They’ll get back to you as soon as possible once they have an update. We understand your concern, and we really appreciate your patience while this is being looked into. 

Regards,

Sai

Any updates? My account was debited 21 June 2026, and my first query to MYOB was made 23 June 2026 Case #030174093. There is now no way I can see to follow up on an existing case without generating a new enquiry with a new case number which seems like an inefficient way to manage cases (unless I'm doing something wrong?) I tried following up and have another case #03188701. While it's only 3 weeks since my initial enquiry and it appears others are waiting a lot longer, it's concerning that even after 3 weeks what seems likely a fairly straight forward error with a straight-forward fix is taking this long to be attended to.

Hi Glittler​ , I will send you a private message and see if there is anything I can do to assist while you are waiting for a reply to your support case. The team are behind their normal 3-5 business days to respond due to a high number of requests.