How to post on our Community Forum
Hey everyone! Happy Friday. Sharing a quick guide on posting on our Community Forum to help you get the best response! To make a post, you'll want to navigate directly to the board that relates to your question. If it's regarding one of our products, you'll be able to click ontoProduct Help & Ideasfrom the home page and select the relevant product. From there, select the board your question relates to: and you'll be able to selectCreate a Poston the top right! When posting a question, include these points of information so others can understand what you're unsure of and respond accordingly. What are you trying to do in the product? Where are you getting stuck? Are there any error messages coming up? Include relevant screenshots. Feel free to reach out if you have any further questions! Hope everyone has a great weekend. Cheers, Amanda.809Views3likes16CommentsHow to set up your profile on our Community Forum
Hey everyone! Here is a short guide on how to set up your profile on our Community Forum. To start, you'll want to click on your profile icon on the top right of your screen. Click onMy Settings From there you'll be able to edit your Username and fill in thePersonal Informationfields. Toupdateyour profile picture, click on the pencil icon on the top right and you'll be able to upload your own or choose from ones already available. Feel free to reach out if you have any further questions or suggestions! Cheers, Amanda.8Views0likes0CommentsPetsy
RE: Payroll Reporting and Single Touch Payroll (STP) Hello everyone, I am new to MYOB, so I need some help. I am trying to finalise the payroll for the financial year 30.6.2024 and found that some of the wages lodged with the ATO during the quarter April 2024 to June 2024 have been lodged as Update Events, instead of Pay Events. Even though the Payroll Register Report and the Payroll Activity Statement and the EOF Finalisation all agree with the MYOB Accounts, I am afraid that the ATO figures does not agree with my records and only show 3 weeks wages as being lodged, instead of the 13 weeks for the quarter. Also, back in January 2024, I lodged an amendment to cancel a pay run, but the ATO did not receive or it was not processed, even though the STP Report shows the amendment as being lodged. The ATO is showing the wage as paid when it actually wasn't. I have been reading up all the "What to do" items online, and I think its alright, but its hard when you are unable to talk to someone, who can actually explain. Can someone help me as to what I should be doing.28Views0likes3CommentsOld inventory report is not available anymore
Hello team We recently changed over to using Locations in our records, and one unintended outcome is that when we run a Summary of our inventory we are getting the items grouped by locations, and totals under each line of product. The old version of this report did not group, nor provide totals for each line of stock. The old report just gave us all our items and values (things like supplier, quantity on hand etc we would remove from the report as it was not needed for our report purposes). The new report requires much manipulation in Excel and is such a waste of time compared to what I could do quickly with the old report type. Please reinstate the old report type as a reporting option, just a simple list of all inventory with its corresponding value (yes you can leave in the Supplier and Quantity on Hand columns etc), but please please please bring it back. I await patiently for the good news.... cheers31Views0likes5CommentsCommunity Forum - June in review
1 MIN READ June was a successful month for the Community Forum as we work towards making the forum an incredible resource to our staff, visitors, members and customers. Some highlights are shown below A massive thank you to these contributors, users and supporters of the MYOB Community Forum gavin12345 Mike_James jlpatch Sam_LR GraemeLM D-C Marc-H Earl_HD Jemar_C Shella_A Cheers, Mike!81Views2likes1CommentResolved > Monitoring: MYOB PayGlobal Online - customers unable to login 11/07/24
**Update 12:30pm AU - We have been advised by our vendor that they have resolved the underlying issue causing the PayGlobal connectivity disruption.We will continue to monitor the system as it stabilizes. Hello Community, We wanted to notify you that MYOB PayGlobal Online is experiencing an issue affecting customers ability to log in to the software. Our teams are investigating the issue and focused on resolving this as soon as possible. We apologise for any disruption this has caused for our customers. For the latest updates on this event, please visit our StatusHub (status.myob.com).22Views0likes0CommentsEOFY Resources
Hey everyone! As we approach EOFY, it can be a busy time for many. We've developed an expert guide with tips and what to expect to help make it easier for you all. To download our free guide, visit this page and fill in the form with your details. We'll have it emailed straight to your inbox! A list of 7 key things to get on top of during EOFY has also been published over on our MYOB Blog.We've also got tips on how to take control of your payroll, how tofind the right bookkeeper to help you prepare and software tools that are available to help streamline your EOFY processes. Check out our MYOB Blog for more information! If you have any resources or tips and tricks, feel free to leave a comment. I'm sure many from our community will find it extremely helpful! Hope everyone has a great weekend. Cheers, Amanda.607Views2likes11CommentsPAYG Payroll tax rate incorrect
Good morning, I have just tried to complete the first payroll for the new financial year and the tax rate on our pays is very low - incorrect. ie Gross wages $1800 - tax rate $39. I have checked the date on the tax update and it says the 1st of July. Would really appreciate some insight as we need to pay the wages today (Wed 10th July). Thank you12Views0likes1CommentEOFY Payroll finalisation
Hoping someone has experience this and can point me to a fix. EOFY Payroll Payroll activity and payroll summary report matches Payroll reporting - Year to date verification report ... total Salary wages does not match the payroll activity or summary ... is understated. Has anyone come across this?52Views1like5CommentsWelcome to the new Community Forum!
Good morning everyone! Welcome to our NEW Community Forum! We hope you find value in this newly upgraded space. We've simplified our board structure and have archived posts with no solutions to make it easier for you to navigate and find the answers you're after! If you have a question that's yet to be answered - feel free to start a new post! Simply click into the board that relates to your question and select "Create a post". If you have any feedback about the navigation and layout of our new Community Forum, leave a comment below - we'd love to hear from you! Feel free to reach out if there's anything you're unsure of or have any further questions! Cheers, Amanda. *Please note: You may notice that some functionality is missing post-upgrade such as your personalised profile icons. We are aware of this and are actively working to resolve it.887Views6likes30CommentsGST Report figures not same has BAS/PAYG Activity Statement
I'm having a hard time accepting my figures on the GST Summary Accrual and Payroll Summary reports don't match up to the BAS/PAYG Activity Statement. Payroll Report matches STP and has been correct all year. As I haven't had this problem before, I'm unable to work out why? GST Summary Sales Value is out by $2771 making GST collected out by $252 PAYG is out by $4627 GST on Purchases is out by $6072 making overall as an overpayment of $1193. The period has been locked 31/3/24. Last financial year, it took 4-5 days for the figures to filter through correctly and were updating daily, but this years figures seem to be fixed. I have signed in to our Business Portal to check if anything is outstanding and its showing zero owing. Your soonest feedback much appreciated.15Views0likes2CommentsImport Error 2603 Banking Information is incomplete
Tying to update pay rates via import and only have the field that I need - Card ID, Rate but it will not import and the error is "2603 Banking Information is incomplete" I am just needing the rate increase imported and do want to export over 3000 employee cards from 13 files again to add the banking details. Any work arounds please as this should just be a very simple exercise.47Views0likes3CommentsTax Table revision 24/25
Hi all, I am trying to run my payroll for last week (24 - 28th June) which i always run the following monday but my tax tables have already automaticly updated already to show the revision date of 1/7/24 which means my staff pays will be getting the new tax table for their final weeks pay in June. How do i change this so the tax tables are the old ones while i process their pays for last week?158Views0likes7CommentsMYOB 18/06: Updates on forum errors since upgrading
Hello to all MYOB Community Forum members, staff and visitors! It has been 6 weeks since we made our upgrade to the new version of the Community Forum. I wanted to provide some transparency around the experience so far, our known issues, what actions are being taken and what has been resolved so far. Thank you all for your feedback and engagement with the change, I look forward to being able to fully realise the potential of the forum and having MYOB working side by side with customers to learn from each other, answer questions and solve problems. Please see the details below of outstanding, resolved and ‘other’ issues. Open issues Some new posts not appearing for moderators in the back-end tooling. This is an important one that we are working hard to resolve – we want the majority of posts, if not all of them, to receive a response. Ideally this would be a reply from other members of the community or alternatively it will be from our MYOB moderators. In the interim, moderators are working through the front end of the community, filtering/looking for posts with no reply, and responding to them. Some registered members are unable to create new posts. So far this seems to only be affecting MYOB Staff that are not part of the moderation team. It also only seems to be affecting a subset of boards. This is still being investigated – if you are receiving an error when trying to create a post please let me know. Errors could be ‘something went wrong’, ‘cannot add message’, ‘you’ve exceeded the maximum number of posts you can publish’. The ‘back-end’ support tool has been presenting old posts to the moderators as if they were new. This would have caused some members to get a reply or acknowledgement of a post that was potentially months/years old. Moderators are now validating the ago of a post through the forum itself before responding to ensure this is not a concern. Clicking the magnifying glass on the top right of the page did not present the search bar This was intermittent, did not affect all members and was also improved by clearing cache. This will be resolved on the 27 th June when community version 24.5 is released. After searching for an answer in the forum, when scrolling down through results, the page would glitch as it expanded to show more results. Thankfully this did not affect the functionality of giving results to search queries, but it has not been a good experience to see on the page. This will be resolved on the 27 th June when community version 24.5 is released. Resolved issues Email notifications included minimal preview of the post, compared to previous experience where you would see the entire message. 15/06 - Email notifications now display the whole message rather than a preview We are still working further with the team to have the subject line reflect the title of the post however Unable to send private messages. This was resolved on 13/06 As an FYI, by default, registered users do not have the ability tosend private message, this is to encourage open discussion amongst the community. There may be times that moderators will need to communicate with you by private message however in which case you will be granted the ability to do so. If you feel you need the ability to send private messages, please reach out to a moderator via our ‘welcome to the community’ board. When clicking the notification bell icon, the page with a users notifications would come up blank or be missing information. This was resolved on 11/06 – if you still encounter any issues here, please let me know. Other issues When the upgrade was first completed, there were multiple instances of customers clicking on a post or a link and being redirected to an unrelated post or location within the forum. It has been very difficult to replicate these experiences in order to have the developers investigate further/work on a solution. Initially we found that clearing cache helped reduce the frequency of this, BUT it appears to have resolved itself. Please let me know if this happens again to anyone! Thank you again for your participation with this Community. I look forward to what the future holds for our forum and its members. If you have any questions or feedback, please send me a reply here. Cheers, Mike – Social & Community Support Manager253Views2likes18CommentsETP for Some Terminated Employees Not On STP Verification Report
We started myob payroll mid-year and entered opening balances on the pay history for each employee's card file. Fast forward to end of 2024, all payroll categories between Payroll Summary / Payroll Register and STP Verification reports match except for ETP paid to employees who were terminated before the transition to myob payroll. ETP figures for employees who were paid from MYOB payroll appear correctly on the STP Verification Report. Somehow, even though all other categories like Gross Wages, Allowances, etc on the pay history for those terminated employees carried across to STP report correctly, only the ETP figures did not. I have tried doing updates but that did not work. What else can be done?48Views0likes3CommentsNegative super amount in pay liabilities
I have a negative superannuation amount showing in pay liabilities which I cannot clear. The amount of super was from wages paid to an employee over several pay periods and then paid to the super fund. There was an incorrect wage category set up which the super was calculating from. Once the error was found the amounts were then refunded from the super fund. I created pay runs for each of the pay periods and entered the super amounts as negative figures and the pays were recorded with as zero/Void. Now these show as a negative amount in the pay liabilities window. How do I clear this?13Views0likes1CommentI can't log into MYOB essentials
I'm trying to log into MYOB essentials, I can see essentials had a name change to Business Payroll Only. I have been charged $12 each month, but when I try to log in there is no company file listed. If I try to log into the new Business Payroll Only it comes up with a subscription set up, and new charges of $9. Please assist.19Views0likes1Comment