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style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath 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(Australia)","conversation":{"__ref":"Conversation:conversation:891459"},"id":"message:891459","revisionNum":1,"uid":891459,"depth":0,"board":{"__ref":"Forum:board:bank-feed-updates"},"author":{"__ref":"User:user:259431"},"metrics":{"__typename":"MessageMetrics","views":224},"postTime":"2025-04-01T08:53:42.336+11:00","lastPublishTime":"2025-04-01T08:53:42.336+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})":" Hi all, Data for ANZ has not yet been received which is causing a delay for sending feeds through to our customers. This is being investigated with ANZ and we will aim to update here once this h...","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":2,"repliesCount":23,"readOnly":false,"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, Data for ANZ has not yet been received which is causing a delay for sending feeds through to our customers. This is being investigated with ANZ and we will aim to update here once this has been resolved. Thanks! 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I need to unzip the file so MYOB can reload it into a new subscription. How can I do this when the 'extract all' option does not work as an error ...","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04OTE5NjQtdjRHVDh3?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Our back up zip file has a password (no idea how). I need to unzip the file so MYOB can reload it into a new subscription. How can I do this when the 'extract all' option does not work as an error code come up rather than a prompt to enter a password. Google wants me to download all sorts of 'free' hacker downloader tools which i would rather not. The file was backed up from a read only account if that makes a difference. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"450","tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]}},"Conversation:conversation:890091":{"__typename":"Conversation","id":"conversation:890091","topic":{"__typename":"BlogTopicMessage","uid":890091},"lastPostingActivityTime":"2025-04-09T13:31:52.012+10:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04OTAwOTEtMHl3WTVp?revision=3\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04OTAwOTEtMHl3WTVp?revision=3","title":"Screenshot 2025-03-11 105453.png","associationType":"COVER","width":477,"height":307,"altText":""},"BlogTopicMessage:message:890091":{"__typename":"BlogTopicMessage","subject":"MYOB Secure Invoicing Upgrade: update and Summary 11/03","conversation":{"__ref":"Conversation:conversation:890091"},"id":"message:890091","revisionNum":3,"uid":890091,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:259431"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":200})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":1824},"postTime":"2025-03-11T08:55:17.403+11:00","lastPublishTime":"2025-04-03T13:56:19.878+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})":" Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it ea...","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"repliesCount":93,"readOnly":false,"timeToRead":6,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04OTAwOTEtMHl3WTVp?revision=3\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":{"__typename":"UploadedImage","url":"https://community.myob.com/t5/s/myob/images/bS04OTAwOTEtMHl3WTVp?revision=3"},"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it easier for everyone to find this important information. I will also be archiving the previous discussions on the forum so that this new post becomes easier for customers to find. It is a long update, but in the interest of transparency, fairness and to avoid any concerns around censorship, I am doing my best to make sure everything is covered. \n The Secure Invoicing upgrade began with a small test group of customers in October 2024, and we have continued to roll this out to more customers in small batches since then. We are some time away from this being released to all customers, so don’t worry if you have not heard of it or seen any communication from us. \n What is the Secure invoicing upgrade? \n Secure invoicing is an important upgrade being rolled out this year to customers who send invoices on MYOB subscription plans. From MYOB Business Lite, through to AccountRight Premier. The upgrade adds multiple layers of security for your business, plus automation features designed to help you save time and accelerate cashflow. \n The Secure Invoicing ecosystem is a combination of the secure distribution of invoices using MYOBs trusted software (Email, SMS, CopyLink) and the ability to accept secure payments. \n Secure invoicing includes: \n \n Always-on fraud monitoring for transactions and payment activity \n Secure payment methods \n MYOB verified badge \n End-to-end secure invoice distribution \n \n Additional questions/objections to this: \n \n Why is online payments combined with secure invoicing? + Online payments should be separate / I don’t want online payments + I’m happy to have additional security with invoicing but I don’t want to have payments.\n \n The distribution of invoices using MYOB software, fraud monitoring and secure payment of invoices is combined into a single MYOB Secure invoicing ecosystem to provide the best possible protection for businesses and consumers. Although these features are combined, you have the flexibility to adjust settings to suit your preferences around the secure payment methods. \n Learn more about changing your settings here \n \n \n \n \n Is this the same as e-Invoicing?\n \n No – e-Invoicing is an ATO initiative, similar to this but it is only for the digital exchange of invoice information directly between a supplier’s and buyer’s accounting systems, regardless of the software they use. \n You can learn about e-invoicing here. \n MYOB Secure invoicing is for all business using MYOBs software, and applies regardless of whether the invoice is being sent to a business or a consumer. \n \n \n \n Why is MYOB making this change? \n Cyber security is a constantly evolving landscape with new threats emerging daily. MYOB continuously develops and invests in solutions to meet these challenges, but security is a shared responsibility and requires vigilance from everyone. Financial losses from online fraud and cyber scams cost Australians over $2 billion in 2023. Scam reports from businesses rose by 28%, resulting in $29.5 million in losses. Small businesses, with fewer resources for risk mitigation, were hit hardest, reporting nearly $12 million in losses from false billing—the most common scam. MYOB understands that falling victim to a cyber scam can have very real consequences. That’s why we have developed and will continue to invest in secure invoicing, in addition to other essential security measures like Multifactor Authentication (MFA) and inactivity login timers. \n \n Additional questions/objections to this: \n \n Is there a legislative/legal mandate that MYOB is adhering to for this change?\n \n No, the Secure Invoicing upgrade is a decision MYOB has made to protect business and consumers across Australia. There has been reference to MYOB complying with legislation as part of the verification process and this is still also true when it comes to the Secure payments component. \n To comply with anti-money laundering legislation, we must verify certain documents in line with KYC (Know Your Customer) regulations. Read more here. \n \n \n \n What do I have to do? \n Customers are required to verify their business as part of the upgrade process. This includes identity verification of all ultimate beneficial owners (typically any individual with 25% or more ownership or voting rights for a company) Find out more about verification here \n \n Additional questions related to this: \n \n I don’t want to give sensitive information to MYOB + How is my data being stored and treated\n \n All information will be handled in accordance with our Privacy Policy, which can be accessed here: www.myob.com/au/privacy-policy. \n For further peace of mind, our current system for verification erases documents after 30 days and does not store them indefinitely. \n \n \n \n What happens if I don’t want to verify my business and/or I don’t want to upgrade? \n Customers who do not complete the business verification and upgrade to secure invoicing will be restricted from utilising the MYOB platform for distribution of invoices. This means that distribution of invoices using the secure methods of email, copy link and SMS will be unavailable. Customers can continue to send their invoices themselves however and will need to use a ‘Print to PDF’ option, then manually email the invoice themselves through Outlook, Gmail etc. \n \n Additional questions related to this: \n \n If I can no longer email invoices through my software, will I still be able to email payslips and other information?\n \n Yes the restrictions only apply to the distribution of invoices. There is no restriction to emailing other items. \n \n \n \n What are the fees and charges for the online payments feature? \n The fee for secure payments is 1.8% of the invoice value + 25c transaction fee. This only applies if the invoice is paid by a secure payment method. For example, if the recipient of the invoice still chooses to transfer the money to you via bank transfer, there are no fees. But if they paid via Bpay, Visa, Mastercard etc then the fees apply. \n \n Please note that there is flexibility with the fees.\n \n You can decide whether the fee is paid for by you or by the person paying the invoice (surcharging). *Please note, BPAY fees are unable to be surcharged to the customer. \n You can also choose whether you want to have BPAY enabled or disabled \n You can choose whether you want to have secure payments enabled or disabled \n \n \n \n *Please also be advised, that after completing the secure invoicing upgrade, the secure payments feature will be enabled on by default. \n Find out more about the fees and charges here \n Why should I use online payments? (spoiler, this hasn’t been asked yet, but it’s important to know) \n Using the online payments feature has multiple benefits to you and your business. \n \n Get paid faster – the sooner a customer receives an invoice, the quicker they can pay you. But how much of a pain is it to copy a BSB and Account number into your banking app and make a transfer, add in the reference etc. The Pay now button in the invoice makes payment quicker and easier helping you get paid faster. \n Getting paid faster helps increase cash flow to your business \n Your customers have more choices in how they pay you. They can now choose to either pay by EFT as they have in the past or they can utilise their credit facilities to benefit them. \n Better security – online invoice payments use several layers of protection to identify fraudulent behaviour. \n Peace of mind – A network of verified businesses means fewer risks and safer transactions, so clients can invoice with confidence, and customers can pay knowing they’re interacting with a trusted business. \n Save time – get automatic notifications when payment is made on an invoice. Payments are automatically recorded in your software and the invoice closed off. Less time chasing payments and debtors. \n Read all about it here \n \n Additional questions/complaints related to this: \n \n I don’t want to use the service \n Why should I verify if I am going to turn payments off afterwards\n \n MYOBs position is that Secure payments not only protects businesses and consumers from fraud but it supports businesses in getting paid faster, increase available cashflow and saving time chasing debtors or reconciling. We recommend and encourage customers to keep this feature enabled \n \n \n \n Thank you for taking the time to read and understand this change more. If you have a question, you are still welcome to reply to this post or start a new discussion in the forum. \n \n Kind regards, Mike/MYOB ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"8825","tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:announcements","text":"announcements","time":"2013-02-08T09:43:51.364+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]}},"Conversation:conversation:891941":{"__typename":"Conversation","id":"conversation:891941","topic":{"__typename":"ForumTopicMessage","uid":891941},"lastPostingActivityTime":"2025-04-09T12:06:03.132+10:00","solved":true},"ForumTopicMessage:message:891941":{"__typename":"ForumTopicMessage","subject":"Delay 09/04 - Bendigo Bank","conversation":{"__ref":"Conversation:conversation:891941"},"id":"message:891941","revisionNum":1,"uid":891941,"depth":0,"board":{"__ref":"Forum:board:bank-feed-updates"},"author":{"__ref":"User:user:259431"},"metrics":{"__typename":"MessageMetrics","views":7},"postTime":"2025-04-09T07:18:48.739+10:00","lastPublishTime":"2025-04-09T07:18:48.739+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})":" Hi all, Data for Bendigo Bank has not yet been received which is causing a delay for sending bankfeeds through to our customers. This is being investigated with Bendigo Bank and we will aim to...","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, Data for Bendigo Bank has not yet been received which is causing a delay for sending bankfeeds through to our customers. This is being investigated with Bendigo Bank and we will aim to update here once this has been resolved. \n \n Thanks! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"266","tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]}},"Conversation:conversation:890093":{"__typename":"Conversation","id":"conversation:890093","topic":{"__typename":"ForumTopicMessage","uid":890093},"lastPostingActivityTime":"2025-04-09T07:32:26.340+10:00","solved":false},"ForumTopicMessage:message:890093":{"__typename":"ForumTopicMessage","subject":"Delay 11/03 - American Express Australia","conversation":{"__ref":"Conversation:conversation:890093"},"id":"message:890093","revisionNum":2,"uid":890093,"depth":0,"board":{"__ref":"Forum:board:bank-feed-updates"},"author":{"__ref":"User:user:259431"},"metrics":{"__typename":"MessageMetrics","views":951},"postTime":"2025-03-11T09:00:47.747+11:00","lastPublishTime":"2025-03-11T16:56:03.864+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, we're aware that some customers are experiencing a delay when attempting to receive their bank feed data. This is being investigated with American Express ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"176","kudosSumWeight":3,"repliesCount":57,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:Bank feed","text":"Bank feed","time":"2012-11-26T09:49:34.628+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:891930":{"__typename":"Conversation","id":"conversation:891930","topic":{"__typename":"ForumTopicMessage","uid":891930},"lastPostingActivityTime":"2025-04-08T18:09:29.901+10:00","solved":false},"User:user:289066":{"__typename":"User","uid":289066,"login":"Evening","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:289066"},"ForumTopicMessage:message:891930":{"__typename":"ForumTopicMessage","subject":"Delete Payment - Which users have access to this feature?","conversation":{"__ref":"Conversation:conversation:891930"},"id":"message:891930","revisionNum":1,"uid":891930,"depth":0,"board":{"__ref":"Forum:board:Welcome"},"author":{"__ref":"User:user:289066"},"metrics":{"__typename":"MessageMetrics","views":10},"postTime":"2025-04-08T17:01:45.886+10:00","lastPublishTime":"2025-04-08T17:01:45.886+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'm the administrator of a MYOB ledger, and can easily delete a Bill Payment (from Edit menu, I choose Delete Payment). I have a new staff member who I have given access to the Purchases module only, and the Delete Payment item is greyed out for them. What additional access do I need to give them to enable them access to this feature? I've tried giving Banking access as well which doesn't work. \n \n Thankyou ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"437","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:891744":{"__typename":"Conversation","id":"conversation:891744","topic":{"__typename":"BlogTopicMessage","uid":891744},"lastPostingActivityTime":"2025-04-08T11:12:12.965+10:00","solved":false},"Category:category:myob-app-marketplace":{"__typename":"Category","id":"category:myob-app-marketplace","displayId":"myob-app-marketplace"},"Blog:board:featured-apps":{"__typename":"Blog","id":"board:featured-apps","displayId":"featured-apps","nodeType":"board","conversationStyle":"BLOG","title":"Featured Apps","shortTitle":"Featured Apps","parent":{"__ref":"Category:category:myob-app-marketplace"}},"User:user:250317":{"__typename":"User","uid":250317,"login":"AmandaCL","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_27-1706588706059.png?time=1712840915000"},"id":"user:250317"},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04OTE3NDQtM056QUI2?revision=5\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04OTE3NDQtM056QUI2?revision=5","title":"datapel.png","associationType":"COVER","width":588,"height":385,"altText":""},"BlogTopicMessage:message:891744":{"__typename":"BlogTopicMessage","subject":"Datapel","conversation":{"__ref":"Conversation:conversation:891744"},"id":"message:891744","revisionNum":5,"uid":891744,"depth":0,"board":{"__ref":"Blog:board:featured-apps"},"author":{"__ref":"User:user:250317"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-04-04T15:04:06.197+11:00","lastPublishTime":"2025-04-08T11:12:12.965+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Experiencing growing pains with inventory management but not quite ready to move beyond MYOB AccountRight? \n Datapel, a trusted MYOB integration partner, offers a specialised Warehouse Management System (WMS) solution designed specifically to enhance and extend your current MYOB AccountRight capabilities. \n \n Integration eliminates manual data entry, provides real-time stock accuracy, and streamlines your warehouse operations—perfect for businesses who need more control and visibility without immediately upgrading to a full ERP solution. Many MYOB AccountRight users have successfully accelerated their order fulfilment and reduced errors significantly by adding Datapel's WMS to their existing workflows. \n \n For a limited time, Datapel is offering MYOB AccountRight users an exclusive 25% discount to optimise warehouse efficiency and scale operations smoothly. \n Interested in exploring how Datapel can complement your MYOB AccountRight experience? 👉 myob Marketplace ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"993","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04OTE3NDQtM056QUI2?revision=5\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":{"__typename":"UploadedImage","url":"https://community.myob.com/t5/s/myob/images/bS04OTE3NDQtM056QUI2?revision=5"},"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:891793":{"__typename":"Conversation","id":"conversation:891793","topic":{"__typename":"ForumTopicMessage","uid":891793},"lastPostingActivityTime":"2025-04-07T15:06:38.117+10:00","solved":false},"User:user:33855":{"__typename":"User","uid":33855,"login":"bradm30","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:33855"},"ForumTopicMessage:message:891793":{"__typename":"ForumTopicMessage","subject":"Change of details","conversation":{"__ref":"Conversation:conversation:891793"},"id":"message:891793","revisionNum":1,"uid":891793,"depth":0,"board":{"__ref":"Forum:board:Welcome"},"author":{"__ref":"User:user:33855"},"metrics":{"__typename":"MessageMetrics","views":11},"postTime":"2025-04-07T10:04:11.884+10:00","lastPublishTime":"2025-04-07T10:04:11.884+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, I would like to change just the company name and ABN that my MYOB software is currently being billed to. I have 3 businesses but only 1 is now actively subscribed to MYOB Business Pro with payroll, the other 2 used to use MYOB Accountedge Network Edition, but have since transferred to using MYOB Accumatica. I am aware of the Change of details from, but i'm unsure how to complete exactly it as i haven't sold the business i just want the company billing name & ABN changed to the only business that is now using & paying for the MYOB software. I still need access to my old Accountedge data so i don't want to loose any of that ability in this name change process either. Can you please advise which sections i need to complete on the change of details form to enact this request without loosing any access? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"858","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:891719":{"__typename":"Conversation","id":"conversation:891719","topic":{"__typename":"ForumTopicMessage","uid":891719},"lastPostingActivityTime":"2025-04-07T09:13:10.846+10:00","solved":true},"ForumTopicMessage:message:891719":{"__typename":"ForumTopicMessage","subject":"Delay 04/04 - ASB Credit cards","conversation":{"__ref":"Conversation:conversation:891719"},"id":"message:891719","revisionNum":1,"uid":891719,"depth":0,"board":{"__ref":"Forum:board:bank-feed-updates"},"author":{"__ref":"User:user:259431"},"metrics":{"__typename":"MessageMetrics","views":10},"postTime":"2025-04-04T07:09:00.918+11:00","lastPublishTime":"2025-04-04T07:09:00.918+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, This is currently a delay for Bankfeeds associated with ASB credit cards this morning. \n This is being investigated and we will aim to update here once this has been resolved. \n Thanks! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"211","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:888287":{"__typename":"Conversation","id":"conversation:888287","topic":{"__typename":"BlogTopicMessage","uid":888287},"lastPostingActivityTime":"2025-04-04T15:13:46.648+11:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04ODgyODctSk5wam5E?revision=3\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04ODgyODctSk5wam5E?revision=3","title":"33333lightyear.png","associationType":"COVER","width":752,"height":322,"altText":""},"BlogTopicMessage:message:888287":{"__typename":"BlogTopicMessage","subject":"Lightyear","conversation":{"__ref":"Conversation:conversation:888287"},"id":"message:888287","revisionNum":3,"uid":888287,"depth":0,"board":{"__ref":"Blog:board:featured-apps"},"author":{"__ref":"User:user:250317"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":19},"postTime":"2025-02-05T15:40:22.163+11:00","lastPublishTime":"2025-04-04T15:13:46.648+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Struggling with Accounts Payable in MYOB? There’s a Smarter Way! \n \n Are you spending too much time manually entering invoices, chasing approvals, and reconciling statements in MYOB? Lightyear automates your accounts payable process, giving you back hours every week. \n \n ✅ Instant invoice data extraction – No more manual entry ✅ Automated approval workflows – Get invoices approved faster ✅ Seamless MYOB integration – Syncs effortlessly with MYOB AccountRight ✅ Smarter price-checking & coding – Reduce errors and overcharges \n \n Synapse, Australia's leading brain injury organisation, save themselves 40+ hour per month on AP tasks and improved efficiency by 33% since implementing Lightyear. \n For more information, visit the Lightyear App Page. \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"834","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04ODgyODctSk5wam5E?revision=3\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":{"__typename":"UploadedImage","url":"https://community.myob.com/t5/s/myob/images/bS04ODgyODctSk5wam5E?revision=3"},"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:891745":{"__typename":"Conversation","id":"conversation:891745","topic":{"__typename":"ForumTopicMessage","uid":891745},"lastPostingActivityTime":"2025-04-04T15:07:49.948+11:00","solved":false},"Forum:board:product-manager-q":{"__typename":"Forum","id":"board:product-manager-q","displayId":"product-manager-q","nodeType":"board","conversationStyle":"FORUM","title":"Product Manager Q&A","shortTitle":"Product Manager Q&A","parent":{"__ref":"Category:category:PurpleLounge"}},"User:user:275481":{"__typename":"User","uid":275481,"login":"MooDi","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:275481"},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04OTE3NDUtZmZUWmN1?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04OTE3NDUtZmZUWmN1?revision=1","title":"image.png","associationType":"BODY","width":1175,"height":486,"altText":""},"ForumTopicMessage:message:891745":{"__typename":"ForumTopicMessage","subject":"How to restrict Dashboard content","conversation":{"__ref":"Conversation:conversation:891745"},"id":"message:891745","revisionNum":1,"uid":891745,"depth":0,"board":{"__ref":"Forum:board:product-manager-q"},"author":{"__ref":"User:user:275481"},"metrics":{"__typename":"MessageMetrics","views":4},"postTime":"2025-04-04T15:07:49.948+11:00","lastPublishTime":"2025-04-04T15:07:49.948+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" RE: MYOB Accountright I have a staff member with Access perimeters shown below. How do I restrict what this user sees on his Dashboard? Ideally we don't want/need this user to see Income, Expenses , Financial position, Bank Balance etc. He only really needs to know what Invoices & Bills are outstanding. I know how to Hide totals in the 'Your business' area of the Dashboard, but that is not ideal as it can be toggled Hide/Unhide by the user. How do I customise the dashboard to suit this File user? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"554","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04OTE3NDUtZmZUWmN1?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:891721":{"__typename":"Conversation","id":"conversation:891721","topic":{"__typename":"ForumTopicMessage","uid":891721},"lastPostingActivityTime":"2025-04-04T09:58:25.532+11:00","solved":true},"ForumTopicMessage:message:891721":{"__typename":"ForumTopicMessage","subject":"Delay 04/04 - American Express Australia","conversation":{"__ref":"Conversation:conversation:891721"},"id":"message:891721","revisionNum":1,"uid":891721,"depth":0,"board":{"__ref":"Forum:board:bank-feed-updates"},"author":{"__ref":"User:user:259431"},"metrics":{"__typename":"MessageMetrics","views":18},"postTime":"2025-04-04T07:50:56.330+11:00","lastPublishTime":"2025-04-04T07:50:56.330+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, There is a delay with todays bankfeeds for AMEX. We are working to have this resolved asap and I will provide an update on this post once we know more. Thanks, Mike ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"187","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:891464":{"__typename":"Conversation","id":"conversation:891464","topic":{"__typename":"ForumTopicMessage","uid":891464},"lastPostingActivityTime":"2025-04-03T13:54:56.455+11:00","solved":true},"ForumTopicMessage:message:891464":{"__typename":"ForumTopicMessage","subject":"Delay 01/04 - Kiwibank","conversation":{"__ref":"Conversation:conversation:891464"},"id":"message:891464","revisionNum":1,"uid":891464,"depth":0,"board":{"__ref":"Forum:board:bank-feed-updates"},"author":{"__ref":"User:user:259431"},"metrics":{"__typename":"MessageMetrics","views":71},"postTime":"2025-04-01T09:04:47.390+11:00","lastPublishTime":"2025-04-01T09:04:47.390+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, Data for Kiwibank has not yet been received which is causing a delay for sending feeds through to our customers. This is being investigated with Kiwibank and we will aim to update here once this has been resolved. Thanks! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"241","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:891531":{"__typename":"Conversation","id":"conversation:891531","topic":{"__typename":"ForumTopicMessage","uid":891531},"lastPostingActivityTime":"2025-04-02T16:25:42.713+11:00","solved":false},"User:user:220187":{"__typename":"User","uid":220187,"login":"H-TS","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:220187"},"ForumTopicMessage:message:891531":{"__typename":"ForumTopicMessage","subject":"Does NZ payroll have the self onboarding?","conversation":{"__ref":"Conversation:conversation:891531"},"id":"message:891531","revisionNum":1,"uid":891531,"depth":0,"board":{"__ref":"Forum:board:product-manager-q"},"author":{"__ref":"User:user:220187"},"metrics":{"__typename":"MessageMetrics","views":34},"postTime":"2025-04-01T15:34:13.454+11:00","lastPublishTime":"2025-04-01T15:34:13.454+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" If so, do they have the option to opt out? If so, why can't we Aussies opt out? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"96","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:891389":{"__typename":"Conversation","id":"conversation:891389","topic":{"__typename":"ForumTopicMessage","uid":891389},"lastPostingActivityTime":"2025-04-02T12:58:51.799+11:00","solved":false},"User:user:201912":{"__typename":"User","uid":201912,"login":"ChrisSweetnam","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:201912"},"ForumTopicMessage:message:891389":{"__typename":"ForumTopicMessage","subject":"MYOB Tax Invoice","conversation":{"__ref":"Conversation:conversation:891389"},"id":"message:891389","revisionNum":2,"uid":891389,"depth":0,"board":{"__ref":"Forum:board:Welcome"},"author":{"__ref":"User:user:201912"},"metrics":{"__typename":"MessageMetrics","views":9},"postTime":"2025-03-31T12:04:33.741+11:00","lastPublishTime":"2025-04-02T12:58:51.799+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello \n I am looking for my tax invoice for my latest MYOB purchase. \n On my.MYOB, it doesn't seem to be anywhere. \n See graphic attached \n Any suggestions please \n thank you ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"176","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:MYOBINvoice","text":"MYOBINvoice","time":"2025-03-31T12:04:22.937+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:891462":{"__typename":"Conversation","id":"conversation:891462","topic":{"__typename":"ForumTopicMessage","uid":891462},"lastPostingActivityTime":"2025-04-02T07:55:11.101+11:00","solved":true},"ForumTopicMessage:message:891462":{"__typename":"ForumTopicMessage","subject":"Delay 01/04 - ANZ (New Zealand)","conversation":{"__ref":"Conversation:conversation:891462"},"id":"message:891462","revisionNum":1,"uid":891462,"depth":0,"board":{"__ref":"Forum:board:bank-feed-updates"},"author":{"__ref":"User:user:259431"},"metrics":{"__typename":"MessageMetrics","views":122},"postTime":"2025-04-01T09:04:21.776+11:00","lastPublishTime":"2025-04-01T09:04:21.776+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, Data for ANZ has not yet been received which is causing a delay for sending feeds through to our customers. This is being investigated with ANZ and we will aim to update here once this has been resolved. Thanks! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"231","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:891529":{"__typename":"Conversation","id":"conversation:891529","topic":{"__typename":"BlogTopicMessage","uid":891529},"lastPostingActivityTime":"2025-04-01T15:27:24.920+11:00","solved":false},"BlogTopicMessage:message:891529":{"__typename":"BlogTopicMessage","subject":"MYOB Product Manager Spotlight: Yasper Friese - NZ Payroll","conversation":{"__ref":"Conversation:conversation:891529"},"id":"message:891529","revisionNum":2,"uid":891529,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:250317"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":54},"postTime":"2025-04-01T15:26:43.076+11:00","lastPublishTime":"2025-04-01T15:27:24.920+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Good afternoon everyone! \n \n Welcome to our 3rd instalment of our Product Manager spotlight series. \n \n This month we've got Yasper in the light. After you learn more below, if you have any questions make sure to head over to our Q&A board to ask before 5pm 4th of April. \n \n Name: Yasper Friese \n Role: Product Manager \n Product/workflow you manage: I manage our payroll solutions for small businesses in New Zealand, including MYOB Business Payroll, MYOB Payroll for desktop, and Ace Payroll. I also look after PaySuper, our superannuation payment service in Australia. \n How long you have been at MYOB: Almost 10 years! \n \n What inspired you to pursue a career in product management? \n I’ve always enjoyed problem solving and helping people. When I worked in support, I helped individuals one-on-one. Transitioning into product management has allowed me to scale that impact—now, I get to solve problems that help thousands of businesses. \n \n Can you share a little about your background and how you arrived in your current role? \n Born and raised in Christchurch, New Zealand, I’m coming up to 10 years at MYOB, where I’ve been helping small businesses with payroll. I previously managed the payroll support team, then transitioned into product management 5 years ago. Prior to MYOB, I worked in the Finance and Insurance industry. \n \n What has been your favorite project or feature to work on, and why? \n Launching MYOB Business Payroll in NZ. Leading a new product from inception to release so early in my product journey taught me many valuable lessons and helped shape the way I approach product development today. \n \n What do you enjoy doing outside of work? Any hobbies or passions? \n I lead an active lifestyle and enjoy staying physically fit. Outside of work, I play soccer socially, and love to start my day with a sunrise swim. Beyond that, I’m passionate about technology and always curious about how it’s shaping the world around us – especially AI! \n \n What’s one thing you’d like the community to know about your product or team? \n We’re a diverse and passionate team, driven to simplify payroll for small businesses. We regularly review user feedback to continuously improve our products. \n \n What’s a fun fact about the product that the community might not know? \n It’s been a long time coming, but we’ve just added support for multiple employee bank accounts in MYOB Business Payroll. \n \n \n If you have any questions for Yasper, head on over to the Q&A board now to ask. \n This question board will remain open until 5pm on the 4th April, so make sure you post your question there before its closed. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2744","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:announcements","text":"announcements","time":"2013-02-08T09:43:51.364+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:891334":{"__typename":"Conversation","id":"conversation:891334","topic":{"__typename":"ForumTopicMessage","uid":891334},"lastPostingActivityTime":"2025-03-28T14:59:34.847+11:00","solved":false},"ForumTopicMessage:message:891334":{"__typename":"ForumTopicMessage","subject":"Resources: 2025 AU Federal Budget","conversation":{"__ref":"Conversation:conversation:891334"},"id":"message:891334","revisionNum":6,"uid":891334,"depth":0,"board":{"__ref":"Forum:board:myobconnect"},"author":{"__ref":"User:user:250317"},"metrics":{"__typename":"MessageMetrics","views":23},"postTime":"2025-03-28T14:44:22.547+11:00","lastPublishTime":"2025-03-28T14:59:34.847+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hey everyone! \n \n For those keen to learn more about this week's Federal Budget announcement and what it means for you, we've published a number of blog posts that you may find to be a helpful read. \n \n Links are available here: \n \n What the 2025 federal budget means for you \n 2025 Federal Budget: What's in it for SME's? \n 2025 Federal Budget: What it means for mid-sized businesses \n \n \n Key takeaways from the budget that we touch on include: \n \n Tax cuts and incentives \n Easing cost of living pressures \n Investment in skills and education \n Regulatory relief and loan support \n Making Aussie businesses more competitive \n \n \n Feel free to share your thoughts below, or reach out if you have any further questions! \n Cheers, Amanda. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"792","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:891141":{"__typename":"Conversation","id":"conversation:891141","topic":{"__typename":"ForumTopicMessage","uid":891141},"lastPostingActivityTime":"2025-03-26T14:53:31.008+11:00","solved":false},"ForumTopicMessage:message:891141":{"__typename":"ForumTopicMessage","subject":"Community Guidelines Update: Making Your Feedback Count","conversation":{"__ref":"Conversation:conversation:891141"},"id":"message:891141","revisionNum":1,"uid":891141,"depth":0,"board":{"__ref":"Forum:board:Welcome"},"author":{"__ref":"User:user:259431"},"metrics":{"__typename":"MessageMetrics","views":161},"postTime":"2025-03-26T08:22:06.762+11:00","lastPublishTime":"2025-03-26T08:22:06.762+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everybody, \n Over the last 4-6 months, I am hearing and seeing a lot of frustration from Community Members about changes MYOB is making. I want to acknowledge that frustration, let you know what I'm doing about it, and explain why I'm now taking a firmer stance on enforcing our community guidelines. \n Guidelines Enforcement \n Our Community Forum Guidelines exist to ensure this remains a helpful space for everyone. I believe customers need a space to provide feedback on our business - both positive and constructive. However, inflammatory and repetitive posts make it harder for that feedback to reach decision-makers effectively. Inflammatory posts can contain things like: \n \n Excessive use of CAPS LOCK \n Encouraging others to leave MYOB \n Inflammatory and misleading words like 'grift, blackmail, BS' \n Curse words (these are typically edited out but should not be used to begin with) \n Abusing moderators or community members \n \n Why These Guidelines Matter \n I'm in this job because I think it's important to give customers space to tell us what's great, and what isn't about our business (including the changes we make). MYOB is continuously investing in, and improving as business evolves, this leads to a lot of changes. Your feedback is crucial to getting that balance right. But that feedback is most valuable when it's specific, constructive, and respectful. \n When discussions become heated or repetitive: \n \n Others can't find useful information \n The environment becomes unwelcoming \n Decision-makers are less likely to take feedback seriously \n Our time goes to moderating members instead of helping resolve issues \n \n \n What Will Happen Going Forward \n Effective immediately: \n \n Posts breaching guidelines will be removed with a warning \n Further breaches = three-month suspension \n Continued breaches after suspension = permanent block \n \n \n How to Make Your Feedback Count \n Let me illustrate with an example. Imagine this made-up music streaming service called \"TuneTime\" has just announced they're charging $14 for each international song played using their streaming service. \n Here are two ways to provide feedback: \n ❌ Not So Helpful: \n \"TuneTime has LOST THEIR MINDS with this DAYLIGHT ROBBERY!!! $14 PER SONG?!?! What's next, charging us for BREATHING OXYGEN while we listen?? The CEO must be building a GOLD-PLATED YACHT with our money!!! I'm cancelling RIGHT NOW and telling EVERYONE I KNOW to do the same!!! #TuneTimeIsOverParty\" \n When this kind of feedback comes in, we can tell the team that you're really upset, that it's hurting your business, and that you're saying it a lot in different places. But it doesn't give me much to work with in terms of proving what's causing that impact or how widespread the problem is. \n ✅ Helpful: \n \"The new $14 fee per international song on TuneTime creates three specific challenges for my café business: \n \n FACTS: We play background music for 8 hours daily, averaging 160 songs. About 70% (112 songs) are international, meaning our daily cost would jump from $15/day to $1,583/day. \n IMPACT: This 10,453% increase would cost us $577,795 annually, exceeding our entire annual profit. We'd either need to stop playing music or raise all menu prices by approximately 15%. \n RESOLUTION: Could TuneTime consider a business subscription model with unlimited plays for a reasonable monthly fee? Or perhaps a tiered pricing structure based on business size/revenue?\" \n \n \n Now we can still convey that it's upsetting, but I also have cold, hard facts that are very difficult to argue with. When multiple community members add their voices with additional specific examples like: \n \n \"I run a gym where we play 300 songs daily\" \n \"I'm a wedding DJ and this would increase my client costs by $2,800 per event,\" \n \n This creates a powerful dataset that strengthens the argument significantly. \n Join the Constructive Conversation \n I encourage you to share your experiences with our software, and with changes that are introduced by MYOB. 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