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color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath 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style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath 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url(\"data:image/svg+xml;base64,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\")\n 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Australia","conversation":{"__ref":"Conversation:conversation:890093"},"id":"message:890093","revisionNum":2,"uid":890093,"depth":0,"board":{"__ref":"Forum:board:bank-feed-updates"},"author":{"__ref":"User:user:259431"},"metrics":{"__typename":"MessageMetrics","views":731},"postTime":"2025-03-11T09:00:47.747+11:00","lastPublishTime":"2025-03-11T16:56:03.864+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})":" Hi all, we're aware that some customers are experiencing a delay when attempting to receive their bank feed data. 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Tax Invoice","conversation":{"__ref":"Conversation:conversation:891389"},"id":"message:891389","revisionNum":2,"uid":891389,"depth":0,"board":{"__ref":"Forum:board:Welcome"},"author":{"__ref":"User:user:201912"},"metrics":{"__typename":"MessageMetrics","views":8},"postTime":"2025-03-31T12:04:33.741+11:00","lastPublishTime":"2025-04-02T12:58:51.799+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})":" Hello \n I am looking for my tax invoice for my latest MYOB purchase. \n On my.MYOB, it doesn't seem to be anywhere. \n See graphic attached \n Any suggestions please \n thank you 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– watch out for fake (spam / phishing) emails pretending to be from MYOB","conversation":{"__ref":"Conversation:conversation:457678"},"id":"message:457678","revisionNum":36,"uid":457678,"depth":0,"board":{"__ref":"Forum:board:Welcome"},"author":{"__ref":"User:user:49125"},"metrics":{"__typename":"MessageMetrics","views":56299},"postTime":"2017-04-10T14:35:20.844+10:00","lastPublishTime":"2025-01-31T15:37:15.168+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" UPDATE 31/01/2025: Please scroll down for new comments with important updates. \n The latest \n As well as attempts information to help protect you against people trying to gain access to a customers legitimate software, we have a tip for avoiding what happens next. \n \n Typically one of two things will occur. The scammer will try to update the bank account to their own and issue invoices on behalf of the business. \n Or they will send invites to people to 'join' their software, but when the person clicks 'I accept' they are redirected to external websites. \n This is more likely to trick an accountant or bookkeeper as they would regularly receive invites to join their clients files \n \n To help protect yourself, make sure you were expecting to be invited to a file before clicking accept. And also make sure that you hover your mouse over the 'I accept' button to see what URL you will be directed to (see image) \n \n Stay vigilant everyone - we got this! > Posted by MikeG1 Previous important information/updates \n Hi all, \n \n We’ve learned that some clients have received emails containing fake invoices that direct people to a website where malware may be installed on their computer. \n Here's an example of what one of these fake emails looks like. \n Note that it was sent from one of the following email addresses or domains: \n \n noreply@myob-australia.com \n noreply@myobaustralia.org \n noreply@myobnetwork.com \n noreply@financialaccountant.info \n noreply@myobemail.com \n agustin.lopez@pasquel-hermanos.com \n noreply@app.myob360.com \n nonreply@apps.myobexpress.com \n noreply@apps.myob-online.com \n @skinpired.co.uk \n @sage-one.net \n @myobcenter.com \n account@craftedeals.com.au \n \n lionhotelshropshire.co.uk \n \n innowood.com \n enabling.net \n Or another non myob.com email address \n \n They will show a non-MYOB link when you hover over the link \n \n Below is a copy of the known fraudulent links: \n \n hxxp://runrelays.com/invoicelist.php \n hxxp://url1027.ravnzone.com/link/8214657b6fff8305bec2d77943383aeb \n hxxp://url0510.bornocare.com/link/ \n hxxp://ifihadtwolives.com/process \n hxxps://arednfound.com/invoicelist.php \n hxxps://hms-group.us11.list-manage.com/track/click?u=68b4cd8940c89334dc9a72421&id=e3514044c9&e=d2cee9eb72 \n \n Here's what a real MYOB email looks like.: \n (Note that it was sent from AccountRight@apps.myob.com and hovering on the link shows that it starts with http://links.apps.myob.com ) \n \n \n We strongly recommend not clicking on links in messages that come from strange or unrecognised email addresses. We’d also like to remind people to ensure they have good anti-virus protection installed, make sure their software is up-to-date and they have firewalls in place. \n \n We have alerted the relevant authorities about this scam and we are actively working with them to block the websites in question. \n \n Here are some tips to protect yourself against fraudulent emails: \n \n Only open emails from email addresses that you trust. Legitimate invoices from MYOB small business products will only come from accountright@apps.myob.com or noreply@apps.myob.com \n Check that any links are valid before clicking on them. Links from genuine MYOB emails to external sites will always start with links.apps.myob.com. \n Ask yourself if you expected to receive the email. \n Check it against previous emails from the same company. Does the email address, design and style of writing match what you usually receive? \n Use common sense. If you’re not sure, use an external method of communication (such as a phone number from the company’s website) to contact the company that sent the email. \n \n If you are unsure whether an email message from MYOB is genuine or if you’d like further clarification, you’re welcome to post on the MYOB Community Forum. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3904","kudosSumWeight":14,"repliesCount":8,"readOnly":true,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:fake emails","text":"fake emails","time":"2018-05-23T16:06:43.306+10:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:phishing","text":"phishing","time":"2018-05-23T16:06:43.306+10:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:scam","text":"scam","time":"2018-05-23T16:06:43.306+10:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":3,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00NTc2NzgtakdyUUhD?revision=36\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00NTc2NzgtMTI4ODJpQjY5NEY1MjdEMTI2ODZCMw?revision=36\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00NTc2NzgtMTI4ODRpQThFNzVCMTc1NUMxN0U1Nw?revision=36\"}"}}],"totalCount":3,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:427089":{"__typename":"Conversation","id":"conversation:427089","topic":{"__typename":"BlogTopicMessage","uid":427089},"lastPostingActivityTime":"2016-08-04T11:56:10.319+10:00","solved":false},"User:user:49141":{"__typename":"User","uid":49141,"login":"Suja_P","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/images/dS00OTE0MS0xMjYwN2lCRkRCODk2MEZFMzcyQUQw"},"id":"user:49141"},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00MjcwODktMTExNTdpN0YwRjhEMzJCRDVGNjZBQw?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00MjcwODktMTExNTdpN0YwRjhEMzJCRDVGNjZBQw?revision=2","title":"Forum Competition Facebook.png","associationType":"TEASER","width":3750,"height":1875,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00MjcwODktMTExNjBpOUQwQUQyRDJEQTUzMEQwNQ?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00MjcwODktMTExNjBpOUQwQUQyRDJEQTUzMEQwNQ?revision=2","title":"Forum Competition Facebook.png","associationType":"BODY","width":3750,"height":1875,"altText":null},"BlogTopicMessage:message:427089":{"__typename":"BlogTopicMessage","subject":"Forum Superhero competition winners!!","conversation":{"__ref":"Conversation:conversation:427089"},"id":"message:427089","revisionNum":2,"uid":427089,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49141"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" \n And the winner of the first ever Forum Superhero competion is... \n ","introduction":"","metrics":{"__typename":"MessageMetrics","views":14360},"postTime":"2016-08-01T17:30:38.362+10:00","lastPublishTime":"2016-08-01T17:32:59.674+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n \n Hi all, \n \n It gives me great pleasure in announcing Tony Lane (TonyLane), as the winner of the Forum Superhero competition! \n \n Tony has been one of the leading contributors on the MYOB Community Forum for the past few years. With close to 3500 posts (including those he posted under his other username), his detailed posts have no doubt assisted a vast number of visitors to the Forum. \n \n Congratulations, Tony on winning the $250 gift card! \n \n The second prize, a $50 gift card, goes to Leanne Berry (Leanne_Berry), another very worthy winner! Her quick responses to complex posts, along with her willingness to offer help beyond the forum has helped many a forum users resolve their issues. \n \n The winners of our minor prizes are: \n \n - Most interesting post - by The_Doc - http://community.myob.com/t5/Installing-and-upgrading/MYOB-in-Win-10/m-p/421951 \n \n - Most helpful post - by Julie_A_C - http://community.myob.com/t5/Tax-and-Business-Activity/Enter-income-tax-after-rollover/td-p/410141/page/2#M6763 \n \n - Best post by a new member - by chtay1 - http://community.myob.com/t5/Sales-and-purchases/Import-quot-Pay-Bills-quot-fails-with-unexpected-server-error/m-p/420539 \n \n - Post with most kudos - by Leanne_Berry - - http://community.myob.com/t5/Getting-started-with/Exporting-information-from-an-Account-Right-screen/m-p/421778 \n \n - New member with most kudos - @DevP \n \n Congratulations to all of our winners!! \n \n I'd like to take this opportunity to give a special thanks to CloudMindAcc, ronatbas, JenPerram, jenniek, Julie_A_C, DuncanS, Mike_James and bungy15 for all the help they've provided during this period and for being among the top 10 in the points tally. \n \n A huge thank you to everyone who actively contributed on the forum during the competition period! It is truely heart warming to see the amount of time each of you have spent to share your expertise to help others. \n \n I hope to continue to see your support while we grow our community and help MYOB users make the most of their software. \n \n Regards, \n \n Suja Pillai Social Support and Community Manager MYOB Australia Pty Ltd ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2277","kudosSumWeight":6,"repliesCount":7,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:forum update","text":"forum update","time":"2015-09-10T16:10:45.052+10:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00MjcwODktMTExNTdpN0YwRjhEMzJCRDVGNjZBQw?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00MjcwODktMTExNjBpOUQwQUQyRDJEQTUzMEQwNQ?revision=2\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:419271":{"__typename":"Conversation","id":"conversation:419271","topic":{"__typename":"BlogTopicMessage","uid":419271},"lastPostingActivityTime":"2016-07-25T14:43:52.306+10:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00MTkyNzEtMTA2NjFpNTY2NzE0MUM0OTFFQUU2Qg?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00MTkyNzEtMTA2NjFpNTY2NzE0MUM0OTFFQUU2Qg?revision=1","title":"Forum Superhero.png","associationType":"TEASER","width":5128,"height":1875,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00MTkyNzEtMTA2NjBpNjk1NTJFOUUwQjQ3QzFFMA?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00MTkyNzEtMTA2NjBpNjk1NTJFOUUwQjQ3QzFFMA?revision=1","title":"Forum Superhero.png","associationType":"BODY","width":5128,"height":1875,"altText":null},"BlogTopicMessage:message:419271":{"__typename":"BlogTopicMessage","subject":"Be a Forum Superhero for $250!","conversation":{"__ref":"Conversation:conversation:419271"},"id":"message:419271","revisionNum":1,"uid":419271,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49141"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" \n Your MYOB knowledge and expertise is your superpower. Now it can help you win $250! ","introduction":"","metrics":{"__typename":"MessageMetrics","views":13361},"postTime":"2016-06-27T08:51:47.602+10:00","lastPublishTime":"2016-06-27T08:51:47.602+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n \n \n \n Your MYOB knowledge and expertise is your superpower. Now it can help you win $250! \n \n The MYOB Community Forum is a great place to share your MYOB knowledge and tips, especially at this time of year. \n And now we want to reward you for contributing and helping out others on the forum. Jump in, earn points, and you could win! \n \n How can I participate? You’ll earn points each time you participate on the Community Forum during the competition period. \n \n You’ll earn: \n \n 1 point for each Post, \n 3 points for each Kudos received, and \n 9 points for each post that’s marked as an Accepted Solution. \n \n \n The more you participate, the more points you’ll earn. \n \n What can I win? Get the most points during the competition period, and you’ll win a $250 gift card! Come second, and you’ll get a $50 gift card. And we’ve got some fun prizes for the most interesting and helpful posts too. \n \n When’s this happening? This competition begins at 9am AEST, 27 June 2016 and ends 9pm AEST, 31 July 2016. \n \n Tell me more! See the attached Terms and Conditions document for all the details of the competition. \n \n And check back here for point leader updates, and we’ll announce the lucky winners on 1 August 2016. \n \n Kind regards, Suja Pillai Social Support and Community Manager MYOB Australia Pty Ltd ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1402","kudosSumWeight":4,"repliesCount":4,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:announcements","text":"announcements","time":"2013-02-08T09:43:51.364+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00MTkyNzEtMTA2NjFpNTY2NzE0MUM0OTFFQUU2Qg?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00MTkyNzEtMTA2NjBpNjk1NTJFOUUwQjQ3QzFFMA?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:437996":{"__typename":"Conversation","id":"conversation:437996","topic":{"__typename":"BlogTopicMessage","uid":437996},"lastPostingActivityTime":"2018-03-20T09:08:30.128+11:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Mzc5OTYtMTE4MDdpNzdDMTcxMkU5RjIzRDRDRQ?revision=4\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00Mzc5OTYtMTE4MDdpNzdDMTcxMkU5RjIzRDRDRQ?revision=4","title":"New - master logo.png","associationType":"TEASER","width":1199,"height":631,"altText":null},"BlogTopicMessage:message:437996":{"__typename":"BlogTopicMessage","subject":"Our new logo!","conversation":{"__ref":"Conversation:conversation:437996"},"id":"message:437996","revisionNum":4,"uid":437996,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49141"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" \n \n Here at MYOB we decided to take our new brand to the clouds and beyond! ","introduction":"","metrics":{"__typename":"MessageMetrics","views":13119},"postTime":"2016-10-24T13:53:54.615+11:00","lastPublishTime":"2016-10-24T13:53:54.615+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n \n Earlier this month, we pushed the new MYOB branding to the next level! We decided to take our new logo to the cloud and beyond! Here’s a video if you missed it. \n \n \n \n I’m very excited to say that, as a part of the rebranding and in response to the feedback that we’ve received via the forum survey, we’re currently working on redesigning our forum! \n \n The main focus of the redesign is to make it easier for visitors to our forum to find solutions, ask questions and share ideas and tips. \n \n We plan to launch the new look forum in the next few weeks. So watch this space! \n \n In other news, we’ve had yet another busy week on the forum. We welcomed over 270 new members on the forum and had close to 800 posts! \n \n A huge thank you to the top contributors of the week – DuncanS, bungy15, ronatbas, Mike_James, gavin12345 and TallBooks. We really appreciate you taking the time to help out the community. \n \n Sam (TallBooks), Tracey (bungy15), Duncan ( DuncanS) and Gavin ( gavin12345) also had multiples of their posts marked as solutions. Well done and thank you! \n \n Please feel free to post if you need any assistance. We’re always happy to help. \n \n #SimplifySuccess \n \n Regards, \n Suja Pillai \n Social Support and Community Manager MYOB Australia Pty Ltd ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1397","kudosSumWeight":2,"repliesCount":6,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:announcements","text":"announcements","time":"2013-02-08T09:43:51.364+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Mzc5OTYtMTE4MDdpNzdDMTcxMkU5RjIzRDRDRQ?revision=4\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[{"__typename":"VideoEdge","cursor":"MHxodHRwczovL3d3dy55b3V0dWJlLmNvbS93YXRjaD92PUZfQW5Vc1ZDLUlZfDB8MjU7MjV8fA","node":{"__typename":"AssociatedVideo","videoTag":{"__typename":"VideoTag","vid":"https://www.youtube.com/watch?v=F_AnUsVC-IY","thumbnail":"https://i.ytimg.com/vi/F_AnUsVC-IY/hqdefault.jpg","uploading":false,"height":338,"width":600,"title":null},"videoAssociationType":"INLINE_BODY"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:560882":{"__typename":"Conversation","id":"conversation:560882","topic":{"__typename":"ForumTopicMessage","uid":560882},"lastPostingActivityTime":"2019-07-05T11:47:34.515+10:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzdpNzRBOTA5NjU0M0YwN0IzOA?revision=3\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzdpNzRBOTA5NjU0M0YwN0IzOA?revision=3","title":"temp.png","associationType":"BODY","width":396,"height":119,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzhpMzZBMTU4QzY0MzcwNDI2RQ?revision=3\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzhpMzZBMTU4QzY0MzcwNDI2RQ?revision=3","title":"temp.png","associationType":"BODY","width":308,"height":77,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzRpMTREOUIxQUE2NDc4Mzc5Rg?revision=3\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzRpMTREOUIxQUE2NDc4Mzc5Rg?revision=3","title":"Fake support 1.png","associationType":"BODY","width":1278,"height":765,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzVpNDgyMkEwOEMzQTZFREYwRQ?revision=3\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzVpNDgyMkEwOEMzQTZFREYwRQ?revision=3","title":"Fake Support 2.jpg","associationType":"BODY","width":1281,"height":664,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzZpQjVENjNDNzA0QTkyRDNFMw?revision=3\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzZpQjVENjNDNzA0QTkyRDNFMw?revision=3","title":"Fake support 3.png","associationType":"BODY","width":1279,"height":746,"altText":null},"ForumTopicMessage:message:560882":{"__typename":"ForumTopicMessage","subject":"Warning - Watch out for fake MYOB Support sites","conversation":{"__ref":"Conversation:conversation:560882"},"id":"message:560882","revisionNum":3,"uid":560882,"depth":0,"board":{"__ref":"Forum:board:Welcome"},"author":{"__ref":"User:user:49141"},"metrics":{"__typename":"MessageMetrics","views":10364},"postTime":"2019-02-08T16:23:17.379+11:00","lastPublishTime":"2019-02-08T16:35:58.234+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, \n \n We’ve been made aware of some of our clients falling prey to a scam, that involves companies impersonating MYOB Technical Support. \n \n Client often arrive at these sites through a Google search, and contact them. Once in contact with representatives of these sites, clients are asked to give team viewer access of their workstations to these representatives and later asked to pay a fee for support. \n \n To ensure you are in fact on our genuine website, just double check which website domain you are on as on your web browsers address bar as shown below: \n \n \n \n \n \n \n We recommend Clients to visit https://www.myob.com and navigate from within the portal to get additional information about our products, services and support. Our Technical Support number can be found on: https://myob.com/contactus \n \n For all your support needs, we encourage you to use this Forum or our extensive online Help articles. We have a dedicated team of MYOB Support Specialists (MYOB Moderators), and some very generous community members who are always happy to assist with your queries. \n \n \n Here are some examples of fake sites: \n \n \n \n \n \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1285","kudosSumWeight":0,"repliesCount":1,"readOnly":true,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzdpNzRBOTA5NjU0M0YwN0IzOA?revision=3\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzhpMzZBMTU4QzY0MzcwNDI2RQ?revision=3\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzRpMTREOUIxQUE2NDc4Mzc5Rg?revision=3\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDQ","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzVpNDgyMkEwOEMzQTZFREYwRQ?revision=3\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDU","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS01NjA4ODItMjA0MzZpQjVENjNDNzA0QTkyRDNFMw?revision=3\"}"}}],"totalCount":5,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:805066":{"__typename":"Conversation","id":"conversation:805066","topic":{"__typename":"BlogTopicMessage","uid":805066},"lastPostingActivityTime":"2023-02-22T07:33:29.580+11:00","solved":false},"BlogTopicMessage:message:805066":{"__typename":"BlogTopicMessage","subject":"Self-serve confirmation for older MYOB products","conversation":{"__ref":"Conversation:conversation:805066"},"id":"message:805066","revisionNum":4,"uid":805066,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49125"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Confirming an older MYOB product company file just got easier. Come see the link to the tool to generate that confirmation code for your needs. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":10199},"postTime":"2023-02-22T07:12:01.568+11:00","lastPublishTime":"2023-02-22T07:33:29.580+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Time is precious, and we're always looking for ways to save you some. So we're making it easier for you to confirm company files with AccountRight Classic v19, AccountEdge and New Zealand Payroll. Now, you can use our dedicated self-service option, so you can generate the confirmation code whenever you need by going to http://help.myob.com/confirmation - no need to contact support! \n \n For full details, check out Help Article: Activating and confirming older MYOB products. \n \n Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted. \n \n Using the current version of AccountRight and need to confirm a company file? Check out Help Article: About activation and confirmation \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"821","kudosSumWeight":8,"repliesCount":0,"readOnly":true,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:announcements","text":"announcements","time":"2013-02-08T09:43:51.364+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:467627":{"__typename":"Conversation","id":"conversation:467627","topic":{"__typename":"BlogTopicMessage","uid":467627},"lastPostingActivityTime":"2017-07-31T14:27:13.084+10:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Njc2MjctMTM2MjBpMzY0MDkwQ0E4MUE5Q0NBQQ?revision=4\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00Njc2MjctMTM2MjBpMzY0MDkwQ0E4MUE5Q0NBQQ?revision=4","title":"COMM-FORUM-BNR-FINAL-72-01.png","associationType":"TEASER","width":1052,"height":445,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Njc2MjctMTM2MjFpQjAzQzQzMDg2MTk3NkU3Mg?revision=4\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00Njc2MjctMTM2MjFpQjAzQzQzMDg2MTk3NkU3Mg?revision=4","title":"COMM-FORUM-BNR-FINAL-72-01.png","associationType":"BODY","width":1052,"height":445,"altText":null},"BlogTopicMessage:message:467627":{"__typename":"BlogTopicMessage","subject":"Be an MYOB Forum Superhero and win $$$!","conversation":{"__ref":"Conversation:conversation:467627"},"id":"message:467627","revisionNum":4,"uid":467627,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49141"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" \n Time to use your MYOB expert superpowers and win $$$ doing it! \n ","introduction":"","metrics":{"__typename":"MessageMetrics","views":9262},"postTime":"2017-06-22T09:00:00.031+10:00","lastPublishTime":"2017-06-22T11:35:36.489+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n \n It's that time of the year again! Time to use your MYOB expert superpowers to rescue those weathering the EOFY storm. Even better, you can win $$$ doing it! \n \n EOFY is a great time to come to the MYOB Forum to interact and exchange notes, tips, knowledge, checklists and more with our community of MYOB Partners, users and staff members. \n \n And just like last year, we want to reward you for your help and contributions during this busy period. So jump in, earn points, and you could win! \n \n It all starts today! You can earn points each time you participate on the forum, right up until 31 July. \n \n Here’s what you'll earn: \n \n \n 1 point for each Post you make \n 3 points for each Kudos you receive \n 9 points for each post marked as an Accepted Solution. \n \n \n Get the most points during the competition period, and you’ll win a $400 gift card! Come second, and you’ll get a $150 gift card. There are other prizes too, including some for new forum members and our generous neighbours from across the Tasman. \n \n Find out more in our Terms and Conditions. And don’t forget to check back here for point leader updates. \n \n We’ll be announcing the winners of our 2017 Superhero competition on 1 August 2017. \n \n Regards, \n Suja Pillai Social Support and Community Manager MYOB Australia Pty Ltd ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1388","kudosSumWeight":8,"repliesCount":4,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:announcements","text":"announcements","time":"2013-02-08T09:43:51.364+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Njc2MjctMTM2MjBpMzY0MDkwQ0E4MUE5Q0NBQQ?revision=4\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Njc2MjctMTM2MjFpQjAzQzQzMDg2MTk3NkU3Mg?revision=4\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:439775":{"__typename":"Conversation","id":"conversation:439775","topic":{"__typename":"BlogTopicMessage","uid":439775},"lastPostingActivityTime":"2019-07-31T16:06:34.525+10:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Mzk3NzUtMTE4NjZpMTAyNTU1RERDNzBGNTU3NQ?revision=6\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00Mzk3NzUtMTE4NjZpMTAyNTU1RERDNzBGNTU3NQ?revision=6","title":"Hero image.JPG","associationType":"TEASER","width":1900,"height":287,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Mzk3NzUtMTE4NjdpOEY0NDU4RkJGOTBFMzlDOA?revision=6\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00Mzk3NzUtMTE4NjdpOEY0NDU4RkJGOTBFMzlDOA?revision=6","title":"Hero image.JPG","associationType":"TEASER","width":1900,"height":287,"altText":null},"BlogTopicMessage:message:439775":{"__typename":"BlogTopicMessage","subject":"A fresh look and feel for our forum","conversation":{"__ref":"Conversation:conversation:439775"},"id":"message:439775","revisionNum":6,"uid":439775,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49141"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" \n \n Our forum has had a facelift and is now mobile friendly! \n ","introduction":"","metrics":{"__typename":"MessageMetrics","views":8859},"postTime":"2016-11-08T07:33:11.804+11:00","lastPublishTime":"2019-07-31T16:06:34.525+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n \n Over the last couple of months, we’ve been working on making some exciting changes to facilitate the ongoing use and growth of our forum. \n \n Along with updating our logo, fonts and colour palette in keeping with the new MYOB branding, we’ve made some changes to the layout of the forum to make it easier for our visitors to navigate and make the most of it. \n \n I’m really excited to share this with you and to take you through some of the key changes that we’ve made. \n \n Mobile friendly \n Our forum site is now fully mobile responsive! This means that you will now be able to enjoy the full community experience on any device. \n \n Browse Community \n It is now easier for you to access the various categories and boards from anywhere on the forum. Simply click on the Browse Community link in the Community header to see a pull-out menu with a listing of all the categories. \n \n Partner Zone \n We have created a new ‘Partner Zone’ button for MYOB Partners. The new button, located in the header, gives quick and easy access to all the exclusive partner boards. \n \n User details \n We’ve also made some changes to the User profile page. You can now click into your avatar to access your Profile, Settings, Statistics, Subscriptions and plenty more. If you have set up any Favourite boards, you will now see them within your user profile page. \n \n As you can see we've done some major changes. So our team will continue to monitor the various aspects of the forum to ensure that all areas are performing as expected. \n \n We hope that these changes make your time on our forum more satisfying and successful. We’d love to hear what you think. Please leave your feedback, below. Or, if you prefer you may also send me a Private Message or email to CommunityAU@MYOB.com. 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","introduction":"","metrics":{"__typename":"MessageMetrics","views":8582},"postTime":"2016-02-25T09:18:36.317+11:00","lastPublishTime":"2016-04-08T10:29:41.985+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" If you’ve ever had an issue with your MYOB software, chances are you’ve used our support notes. Whether it’s fixing an email issue or troubleshooting a failed import, support notes provide help when you need it most. \n \n Lately our support notes have been undergoing a much needed makeover. Not only were they looking stale and boring, but finding the right answer for your product wasn’t as easy as it should be. \n \n But now we’re very excited to unveil (drum roll…) our all new support notes! Not only do they look better, but the content has been overhauled to ensure it’s easy to follow. We’ve also grouped support notes by product so it’ll be easier to find answers relevant to your software version. \n \n What we’re excited about: \n \n \n Single-product topics, such as AccountRight v19 or AccountEdge. No longer are they muddled with product variations \n Easy to scan content with detailed procedures hidden by default. Just expand the ones you need \n Getting feedback from you to improve content. Use the happy/sad faces to let us know how we’re doing \n Connecting you to other help options with relevant links added throughout \n Making it easy to find old support notes. You’ll notice an Answer ID at the top of a topic, this is the original support note number \n \n \n Here’s a sample: \n \n \n \n Where can I find them? \n \n Support notes are accessible via our help site (help.myob.com), where you'll also have access to many other support resources for your MYOB product. \n \n If you just want to check out the support notes, you'll also find them here: \n \n AccountRight v19 \n AccountEdge \n Retail-POS (RetailManager, etc) \n NZ Payroll \n NZ Cashbook \n BankLink \n Atlas \n \n \n \n \n Important note: Update your bookmarks! \n \n If you have bookmarks saved for regularly used support notes, now’s the time to update. The old (ugly) support notes will be turned off on 30 May, 2016. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1998","kudosSumWeight":3,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:HELP","text":"HELP","time":"2010-08-14T15:25:12.769+10:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:kb","text":"kb","time":"2016-02-25T09:18:30.916+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:support note","text":"support note","time":"2016-02-25T09:18:36.317+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00MDI0NjctOTUwN2lFNEMzMkQ1N0Q4MzdBMkM4?revision=7\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:448657":{"__typename":"Conversation","id":"conversation:448657","topic":{"__typename":"BlogTopicMessage","uid":448657},"lastPostingActivityTime":"2017-02-03T19:30:08.057+11:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00NDg2NTctMTIzNjNpRjYxMjMyM0ZFOERFMTAzMg?revision=3\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00NDg2NTctMTIzNjNpRjYxMjMyM0ZFOERFMTAzMg?revision=3","title":"100000 members .png","associationType":"TEASER","width":1921,"height":594,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00NDg2NTctMTIzNjZpMjBDQzcwRDlFQ0ZDNDlBNg?revision=3\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00NDg2NTctMTIzNjZpMjBDQzcwRDlFQ0ZDNDlBNg?revision=3","title":"100000 members .png","associationType":"TEASER","width":1921,"height":594,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00NDg2NTctMTIzNjJpN0QxQTFDNzIwN0UzRENENQ?revision=3\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00NDg2NTctMTIzNjJpN0QxQTFDNzIwN0UzRENENQ?revision=3","title":"100000 members .png","associationType":"BODY","width":1921,"height":594,"altText":null},"BlogTopicMessage:message:448657":{"__typename":"BlogTopicMessage","subject":"100,000 registered members!!","conversation":{"__ref":"Conversation:conversation:448657"},"id":"message:448657","revisionNum":3,"uid":448657,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49141"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" ","introduction":"","metrics":{"__typename":"MessageMetrics","views":6901},"postTime":"2017-01-30T08:43:46.270+11:00","lastPublishTime":"2017-01-30T08:46:00.494+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n \n Hi all, \n \n 100,000 Registered Members!!! What a fantastic way to kick start 2017!!! \n \n Hope you all had a wonderful break and a great start to the new year! I’ve been away from the forum and Australia for the past five weeks. Had to have an extended break due to some unforeseen circumstances. Exciting to come back to this mega milestone!! \n \n It is fantastic to see that the community has been busy helping each other during this time. Especially wonderful to see the support that we’ve received from our amazing partners. \n \n Thank you to our top contributors of 2016 - ronatbas, TonyLane, Mike_James, DuncanS and gavin12345. A special thank you to ronatbas, DuncanS, Julie_A_C, Mike_James and jenniek for being the top contributors in supporting the community during the holiday season. \n \n I'd also like to take this opportunity to congratulate Renae Petersen (CloudMindAcc) on earning the Ultimate Partner rank on the forum. A massive thank you from the Social Support team at MYOB for taking the time to share your knowledge and expertise. We love your work, Renae! \n \n We have a lot of exciting new product releases and updates planned for you in 2017. I look forward to sharing these with you via this forum. \n \n As always please do let me know if you need any help with getting the most out of the community or have any suggestions on how we can further improve the forum. \n \n #SimplifySuccess \n #LoveYourWork \n \n Suja Pillai Social Support and Community Manager MYOB Australia Pty Ltd ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1591","kudosSumWeight":7,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:forum update","text":"forum update","time":"2015-09-10T16:10:45.052+10:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00NDg2NTctMTIzNjNpRjYxMjMyM0ZFOERFMTAzMg?revision=3\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00NDg2NTctMTIzNjZpMjBDQzcwRDlFQ0ZDNDlBNg?revision=3\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00NDg2NTctMTIzNjJpN0QxQTFDNzIwN0UzRENENQ?revision=3\"}"}}],"totalCount":3,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:477916":{"__typename":"Conversation","id":"conversation:477916","topic":{"__typename":"BlogTopicMessage","uid":477916},"lastPostingActivityTime":"2017-10-19T23:29:49.151+11:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Nzc5MTYtMTQzNTdpNEJEQjZGNkQyMkIzQTE5Nw?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00Nzc5MTYtMTQzNTdpNEJEQjZGNkQyMkIzQTE5Nw?revision=2","title":"COMM-FORUM-BNR-FINAL-72-01.png","associationType":"TEASER","width":1052,"height":445,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Nzc5MTYtMTQzNjBpRjkwMDRFMjMyMjE1Q0VCNQ?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00Nzc5MTYtMTQzNjBpRjkwMDRFMjMyMjE1Q0VCNQ?revision=2","title":"COMM-FORUM-BNR-FINAL-72-01.png","associationType":"BODY","width":1052,"height":445,"altText":null},"BlogTopicMessage:message:477916":{"__typename":"BlogTopicMessage","subject":"2017 Forum Superhero competition winners!","conversation":{"__ref":"Conversation:conversation:477916"},"id":"message:477916","revisionNum":2,"uid":477916,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49141"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" \n And the winner of the 2017 Forum Superhero competition is.... ","introduction":"","metrics":{"__typename":"MessageMetrics","views":6371},"postTime":"2017-08-14T10:56:34.165+10:00","lastPublishTime":"2017-08-14T10:56:34.165+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n \n Hi all, \n \n I am super pleased to announce the winner of the 2017 Forum Superhero competition is none other than Ron AKA ronatbas! \n \n Ron has been one of our most prolific MYOB partners on the forum. While Ron is known to have a particular interest in payroll related queries, with over 3700 Posts and 574 Solutions, he has clearly demonstrated that he is an all round expert of MYOB software and services. \n \n A massive congratulation to Ron on a well deserved win of the $400 gift card! \n \n Congratulations also to Gavin AKA gavin12345 for winning the second prize of $150. Gavin’s knowledge of MYOB software and services is second to none. His detailed responses to some complex posts clearly show is extensive knowledge of MYOB products. \n \n The winners of the other prize are: \n \n - Most engaged NZ member - Mike_James \n \n - Most helpful Post - Kym__Yeoward - http://community.myob.com/t5/AccountRight-Tax-and-Business/Can-I-do-a-BAS-for-a-quarter-more-than-a-year-after-the-quot/m-p/474951#M8286 \n \n - Best Post by a new member - AnnaH - http://community.myob.com/t5/AccountRight-Sales-and-purchases/Invoicing-WET-to-Wine-Retailers/m-p/471748#M37438 \n \n - Post with most kudos - gavin12345 - http://community.myob.com/t5/AccountRight-Staffing-and/TWO-PAYMENT-SUMMARY-FOR-THE-SAME-EMPLOYEE/m-p/471305#M32181 \n \n - New member with most kudos - StevenTrevor \n \n Congratulations to all our winners! \n \n A huge thank you to everyone who actively participated on the forum during this competition period. Your contributions have helped make 2017 the Best EOFY ever! \n \n Special thank you to CloudMindAcc, NikkiParsons, GDay53, DuncanS, AlanT, Mike_James, jenniek and Kym__Yeoward for all the help during this period and for being among the top 10 in the points tally. \n \n I look forward to working closely with each of you and hope for continued support from you while we grow the MYOB Community. \n \n Thank you! \n \n \n \n \n \n \n \n #LoveYourWork \n #SimplifySuccess \n \n Regards, Suja Pillai \n Social Support and Community Manager MYOB Australia Pty Ltd \n \n \n \n \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2218","kudosSumWeight":7,"repliesCount":8,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:announcements","text":"announcements","time":"2013-02-08T09:43:51.364+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Nzc5MTYtMTQzNTdpNEJEQjZGNkQyMkIzQTE5Nw?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00Nzc5MTYtMTQzNjBpRjkwMDRFMjMyMjE1Q0VCNQ?revision=2\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:488256":{"__typename":"Conversation","id":"conversation:488256","topic":{"__typename":"BlogTopicMessage","uid":488256},"lastPostingActivityTime":"2020-03-27T09:55:03.113+11:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00ODgyNTYtMTQ4OTFpRTJBMTYzNzQ3ODRFODM0OA?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00ODgyNTYtMTQ4OTFpRTJBMTYzNzQ3ODRFODM0OA?revision=2","title":"Basic badges for launch a.png","associationType":"BODY","width":640,"height":160,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00ODgyNTYtMTQ4OTJpMEY0NEQwQkM4ODQ0MjE5Ng?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00ODgyNTYtMTQ4OTJpMEY0NEQwQkM4ODQ0MjE5Ng?revision=2","title":"Special Badges.png","associationType":"BODY","width":280,"height":122,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00ODgyNTYtMTQ4OTRpRjU0OTcwQkU5NjNGOEVCNw?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00ODgyNTYtMTQ4OTRpRjU0OTcwQkU5NjNGOEVCNw?revision=2","title":"Super and Ultimate.png","associationType":"BODY","width":200,"height":97,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00ODgyNTYtMTQ4OTlpQ0Y1QkJDQ0I0MkYwMjg5NA?revision=2\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS00ODgyNTYtMTQ4OTlpQ0Y1QkJDQ0I0MkYwMjg5NA?revision=2","title":"User Preview 2.gif","associationType":"BODY","width":676,"height":152,"altText":null},"BlogTopicMessage:message:488256":{"__typename":"BlogTopicMessage","subject":"Introducing Badges on the MYOB Community!","conversation":{"__ref":"Conversation:conversation:488256"},"id":"message:488256","revisionNum":2,"uid":488256,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49141"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Badges are a fun new way to reward you for being an awesome member of the MYOB community. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":5660},"postTime":"2017-11-01T10:30:34.662+11:00","lastPublishTime":"2017-11-01T12:48:15.301+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n \n We are super excited to announce the introduction of badges on the MYOB Community. \n \n Badges are a fun new way to reward you for being an awesome member of the MYOB community. And if you’re an MYOB expert, badges make it really easy for others to spot you. \n \n Here’s four of 60+ badges that are up for grabs: \n \n \n \n You can also earn special badges for being the Top Contributor and Problem Solver for each month. \n \n \n We even have some exclusive badges for our VIP members: \n \n \n \n Where can I see all my badges? \n Simply go to your Profile page to see your top five badges and if you have more, click the ‘+ more’ link to view the All Badges page. \n \n What do the badges mean? \n When in the All Badges page, you can click a badge to see what you’ve been rewarded for. \n \n Can I see badges earned by others? \n Of course, you can! Simply hover over their user name to see their most valuable badges. \n \n \n \n Or go to their All Badges page to see them all. For example check out Ron's (ronatbas) impressive trophy case! \n \n How will I find out when I earn a new badge? \n We‘ll keep you in the know! You’ll get an email with all the details and we’ll also see this in your Notifications. \n \n What does ‘Earned by 21’ mean? \n It means that there are 21 people who've earned this badge. The lower the number the more exclusive it is! \n \n Can I suggest some ideas for badges? \n Yes please! Simply post it as a comment in here or send me a private message with your suggestions. \n \n Regards, Suja Pillai \n Social Support and Community Manager MYOB Australia Pty Ltd ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1758","kudosSumWeight":10,"repliesCount":6,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:announcements","text":"announcements","time":"2013-02-08T09:43:51.364+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00ODgyNTYtMTQ4OTFpRTJBMTYzNzQ3ODRFODM0OA?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00ODgyNTYtMTQ4OTJpMEY0NEQwQkM4ODQ0MjE5Ng?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00ODgyNTYtMTQ4OTRpRjU0OTcwQkU5NjNGOEVCNw?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDQ","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS00ODgyNTYtMTQ4OTlpQ0Y1QkJDQ0I0MkYwMjg5NA?revision=2\"}"}}],"totalCount":4,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:774724":{"__typename":"Conversation","id":"conversation:774724","topic":{"__typename":"ForumTopicMessage","uid":774724},"lastPostingActivityTime":"2024-01-04T08:32:38.740+11:00","solved":false},"ForumTopicMessage:message:774724":{"__typename":"ForumTopicMessage","subject":"Want to avoid calling? Try one of these support options","conversation":{"__ref":"Conversation:conversation:774724"},"id":"message:774724","revisionNum":8,"uid":774724,"depth":0,"board":{"__ref":"Forum:board:Welcome"},"author":{"__ref":"User:user:49125"},"metrics":{"__typename":"MessageMetrics","views":5338},"postTime":"2022-08-05T13:36:33.960+10:00","lastPublishTime":"2024-01-04T08:32:38.740+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi Everyone MYOB does have a wealth of support options available to customers - these all can be used prior to contacting MYOB phone support directly. This post outlines how to access those options: \n \n The MYOB Community Forum -that's right! This Community Forum has a wealth of knowledge relating to the MYOB programs. If you do have a query don't hesitate to post, I'm sure the MYOB Community would be happy to assist. New to the Forum? Check out New User? First post guide to get started on your Forum journey with us. \n \n MYOB Help Articles - These are great if you want to learn more about the actions in the software and how to complete various tasks. Use the following links to get started: \n MYOB Business - Great in-product help via the question mark button (top right) AccountRight \n \n MYOB My Account - This has a great range of tools and information related to your account such as managing your bills and payment profile, managing your 2FA, managing your subscription and account details. You also have the option to contact support by submitting a request (similar to an email). Check it out here. MYOB Status Page - Need to know if a service is down or impacted? Service disruptions and scheduled maintenance are posted on our Status Page. You can also subscribe to that site to receive alerts via email and other channels without needing to check. \n \n MYOB Academy - Want to learn more about the software and get the most out of it check out MYOB Academy for our full range of courses. The most important thing is that the majority of courses are FREE! \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1656","kudosSumWeight":1,"repliesCount":0,"readOnly":true,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:878908":{"__typename":"Conversation","id":"conversation:878908","topic":{"__typename":"BlogTopicMessage","uid":878908},"lastPostingActivityTime":"2024-12-19T11:34:57.901+11:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSmFiNGdL?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSmFiNGdL?revision=10","title":"Flux.1 AI-2024-10-31.png","associationType":"COVER","width":1024,"height":1024,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtOGxKMUN3?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtOGxKMUN3?revision=10","title":"image.png","associationType":"BODY","width":1166,"height":219,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtWDVqVW5j?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtWDVqVW5j?revision=10","title":"clipboard_image-1-1732159974671.png","associationType":"BODY","width":751,"height":506,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSVFPcmN4?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSVFPcmN4?revision=10","title":"clipboard_image-2-1732159974678.png","associationType":"BODY","width":815,"height":406,"altText":""},"BlogTopicMessage:message:878908":{"__typename":"BlogTopicMessage","subject":"Enhanced security measures are live - 27/11/24 (Update 19/12/24)","conversation":{"__ref":"Conversation:conversation:878908"},"id":"message:878908","revisionNum":10,"uid":878908,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:259431"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":4413},"postTime":"2024-09-12T13:12:05.520+10:00","lastPublishTime":"2024-12-19T11:34:57.901+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, Update 19/12/24 - Are you still there? Hello Community members and followers of this security updates thread! Its been a few days since we last spoke. There is a great update coming through already for the inactivity timeout changes in the browser. AND its releasing Today the 19/12/24. \n Users in the browser will now be provided with a warning message 5 minutes prior to the inactivity timeout. This will show at the top of the window with \"Are you still there?\" and provides a clickable option to confirm \"I'm still here\" - example image below \n \n \n Update 05/12/24: Session Inactivity Lock for AccountRight Desktop App We've consulted with the ATO and have been able to agree that AccountRight Desktop can be excluded from the 30 minute inactivity lock requirement. We can confirm this feature has now been removed from the desktop app. While the inactivity lock is no longer in place on the AccountRight desktop app, we strongly encourage everyone to implement sensible security measures on your individual devices. This includes setting up automatic timeouts and using password-protected logins for added protection. The 30-minute inactivity lock will remain in place for MYOB Business and MYOB AccountRight in the browser, in line with ATO requirements. \n \n Previous update to this post (27/11/24) The changes for inactivity went live today on the 27th November. Specifically for AccountRight, many customers encountered unexpected crashing/freezing of the software after entering their password to sign in again. Work in progress would also be lost due to the crash. I want to assure everyone that this is not the expected behaviour associated with the inactivity timeout. You can expect the screen to blur and a message pop up. Click sign in again as [user]. Enter your password and you will be back to continue where you were (no loss to work in progress) As a result of the crashing, we have temporarily disabled the inactivity timeout for AccountRight, you will need to close and re-open AccountRight for this change to take effect. Thank you for the feedback, examples and information provided on these issues today. We are continuing to investigate before it is enabled again. I’m updating this post (2:30pm AU 21/11/24), as there have been a lot of comments and engagement in the change. With over 100 comments on the post, we are starting to get the same questions being asked, and answers being missed so I hope to summarise the change and key questions/feedback here. \n The change/s and timeline \n \n September 30 th > MYOB implemented 2FA being required at least once every 24 hours\n \n Some initial feedback came through about the 2FA prompt caused customers to lose work in progress \n MYOB has implemented a fix based on feedback and 2FA is prompted on the first login each day to avoid loss of work \n \n \n \n \n November 27 th > you'll be asked to sign back in after 20-30 minutes of inactivity (announced November 19 th )\n \n This announcement on inactivity is driving a significant amount of feedback and discussion that I will summarise below \n \n \n \n What’s changing: From Wednesday 27 November 2024, you’ll be asked to sign back in after 20–30 minutes of inactivity. After this time, your screen will become locked and blurred. To continue working, you'll need to sign back in with your username and password. This applies to the following MYOB software: MYOB Business, MYOB AccountRight and AccountRight browser (online files only), MYOB Connected Ledger, MYOB Business Payroll Only and MYOB Practice. Browser: \n \n Desktop: \n \n \n What do you need to do? \n When you’re presented with the Are you still there? message we recommend that you click Sign in using [existing email] to return to work in progress. Note* 2FA is not required as part of signing in again and your email will automatically be pre-filled \n Will I lose my work when the screen is greyed out? \n If you sign back into your account using your existing email, you won’t lose any work in progress and can continue where you left off. However, if you choose to sign in to a different account, your work will not be saved. \n If you click Back or Reload, or if you don’t sign back in after 12 hours, you'll also lose work in progress. \n How does the inactivity screen work between Browser and Desktop? \n When you are logged into both the Browser and Desktop at the same time, each session will operate independently. This means that if you are inactive in the Desktop version, you can remain active in the Browser version. The inactivity timeouts for these sessions are separate from one another. \n When signing back in after inactivity, do I have to enter my email, password and do 2FA? \n No, your email will be automatically pre-filled when signing back in using your existing email to both the desktop and browser software. Users will be required to enter their password only. 2FA is still a 24-hour requirement and not required for signing back in after an inactivity timeout. \n Can I opt out of the new inactivity or 24-hour 2FA security measures? \n No, as these are mandatory compliance changes in line with industry best practice, they cannot be disabled \n Why am I being asked to login or do 2FA multiple times a day? \n Based on scenarios described in the forum + a known issue that MYOB is currently working to resolve, this could be for one of the following reasons. \n \n Closing AccountRight using the ‘x’ is currently causing 2FA to be prompted when re-opening the software even if it is less than 24 hours. This was recently discovered as a bug/regression with the last AccountRight 2024.10 release and the team are releasing a fix to this asap. This has been resolved* \n Opening multiple instances of AccountRight. This seems to something multiple customers are doing when they have multiple files they work on. Instead of switching between files (no login would be required) they are all opened concurrently and each instance of AccountRight that is opened will require a login \n \n Is this an MYOB decision or required by the ATO? And subsequently, why do New Zealand customers need to adhere to ATO requirements? \n \n Yes, both the 24 hour 2FA and the inactivity timeout changes are mandated requirements from the ATO. This requirement seeks to minimise the opportunity for unauthorised users to access Taxation, Accounting, Payroll, Business Registry or Superannuation related information. Read more on the ATO website here if interested \n New Zealand customers, although not bound by the same requirements set by the ATO, will share the same security measures as our Australian customers so that MYOB is providing best practice security to all customers. \n \n \n MYOB has also published help articles that explain the changes and can be found below \n \n For Australian customers here \n For New Zealand customers here \n \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"7120","kudosSumWeight":6,"repliesCount":307,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:announcements","text":"announcements","time":"2013-02-08T09:43:51.364+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:Tips","text":"Tips","time":"2013-02-08T10:16:09.676+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":5,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSmFiNGdL?revision=10\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtOGxKMUN3?revision=10\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtWDVqVW5j?revision=10\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDQ","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSVFPcmN4?revision=10\"}"}}],"totalCount":4,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":{"__typename":"UploadedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSmFiNGdL?revision=10"},"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:442713":{"__typename":"Conversation","id":"conversation:442713","topic":{"__typename":"BlogTopicMessage","uid":442713},"lastPostingActivityTime":"2016-12-05T13:53:20.830+11:00","solved":false},"BlogTopicMessage:message:442713":{"__typename":"BlogTopicMessage","subject":"Forum update","conversation":{"__ref":"Conversation:conversation:442713"},"id":"message:442713","revisionNum":1,"uid":442713,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49141"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" 18 ideas from our forum members and more in the latest release of AccountRight 2016.3... ","introduction":"","metrics":{"__typename":"MessageMetrics","views":4336},"postTime":"2016-12-05T13:53:20.830+11:00","lastPublishTime":"2016-12-05T13:53:20.830+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, \n \n Hope you’ve all had a great start to your week. \n \n Early last week we started a staggered release of the latest version of AccountRight v2016.3. The update will be available for all AccountRight subscribers in Australia and New Zealand over the new few days. \n \n AccountRight 2016.3 brings a fresh new look, improved security for your company file, a smart built in CRM system and lots of improvements and bug fixes. And 18 suggestions from the AccountRight Idea Exchange were implemented in this release!! Find out more from the AccountRight blog – AccountRight 2016.3 now available. \n \n We'd love to hear what you think of the new cards list feature. So please head over to - What do your think of AccountRight 2016.3's new Cards List to give us your feedback. \n \n With the holiday season approaching, please refer to the Support over the festive season – 2016 for details of our support operating hours. \n \n I do encourage everyone to use this forum as your first point of contact for any specific queries you may have, that is not covered in our extensive Help articles. We have some very generous MYOB Partners and other users who provide expert help on the forum. \n \n Thank you very much to our top contributors for November 2016 - ronatbas, Mike_James, Julie_A_C, DuncanS and TallBooks for spending time helping members of our community with high quality responses. \n \n Please do let me know if you need any help with getting the most out of the new look community forum. \n \n Simplify Success! \n \n Regards, \n Suja Pillai \n Social Support and Community Manager \n MYOB Australia Pty Ltd ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1681","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:forum update","text":"forum update","time":"2015-09-10T16:10:45.052+10:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:210257":{"__typename":"Conversation","id":"conversation:210257","topic":{"__typename":"BlogTopicMessage","uid":210257},"lastPostingActivityTime":"2013-10-31T06:10:23.241+11:00","solved":false},"User:user:49425":{"__typename":"User","uid":49425,"login":"JasonHill","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:49425"},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS0yMTAyNTctMzAzM2k0NUE1MTM2Q0ZCNkM2QzA4?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS0yMTAyNTctMzAzM2k0NUE1MTM2Q0ZCNkM2QzA4?revision=1","title":"Getting to Know.png","associationType":"BODY","width":729,"height":140,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS0yMTAyNTctMzAzNWlFNUM1RTk2REI0MDUyNDk1?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS0yMTAyNTctMzAzNWlFNUM1RTk2REI0MDUyNDk1?revision=1","title":"TonyLane1.jpg","associationType":"BODY","width":582,"height":823,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS0yMTAyNTctMzAzN2k1REIxODVEMjUzMEZEQjQx?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS0yMTAyNTctMzAzN2k1REIxODVEMjUzMEZEQjQx?revision=1","title":"Manual Tricycle Permit.jpg","associationType":"BODY","width":601,"height":458,"altText":null},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS0yMTAyNTctMzA0MWlEQUQ3Q0Y0ODI1OTM2NTVD?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS0yMTAyNTctMzA0MWlEQUQ3Q0Y0ODI1OTM2NTVD?revision=1","title":"Tony Lane 1957.jpg","associationType":"BODY","width":209,"height":242,"altText":null},"BlogTopicMessage:message:210257":{"__typename":"BlogTopicMessage","subject":"Getting to Know... Tony Lane","conversation":{"__ref":"Conversation:conversation:210257"},"id":"message:210257","revisionNum":1,"uid":210257,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49425"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" \n Today we kick off a new series getting to know some of our leading contributors to the Community Forum. This month it's Tony Lane, better known as Tazinx... ","introduction":"","metrics":{"__typename":"MessageMetrics","views":3822},"postTime":"2013-10-11T11:03:42.211+11:00","lastPublishTime":"2013-10-11T11:03:42.211+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n \n Tony Lane loves his cat Shelby so much she features on his Community Forum avatar and gets treated to a walk around his Tasmanian property every morning. “I accompany her or she just accompanies me,” Tony says. “We take turns at being leader.” \n \n “I never thought I’d end up being a ‘cat person’,” Tony confesses. But spend any amount of time with Tony and you quickly realise he is a ‘people person’ – someone who dedicates much of his time selflessly helping others. \n \n Tony has been one of the leading contributors on the MYOB Community Forum in the past few years. He is approaching an astonishing 2000 posts, and last month alone posted 90 helpful messages. His comprehensive answers, often accompanied by carefully annotated screenshots, would have assisted many thousands of grateful MYOB users since he joined the online community in January 2011. \n \n “It keeps my mind active and alert and satisfies my willingness to help others,” Tony humbly says of his significant contribution to the MYOB Community. \n \n Tony’s Tazinx username stems from his time selling printer cartridges – a contraction of his beloved state of Tasmania and inks. He also had another username that he retired after 666 posts – an indication of his wry sense of humour. \n \n Now semi-retired, Tony started his working life at the tender age of 12 at a Sydney delicatessen and left school at 14 after completing the equivalent of Year 10. His worst job was changing kerosene lamps for the NSW Railways. \n \n “You’d leave with lamps that had been lit for over an hour in the lamp room, on a manual rail tricycle, travel to each signal, climb the ladder with a lighted lamp, remove the spent existing one and replace it with a lighted one.” Frustratingly, the replacement lamp would often immediately go out the second it was fitted into its new home. “For someone afraid of heights in the first place, the whole thing was daunting, particularly when the flame went out and the wick had to be relit.” \n \n Fortunately, the man known affectionately as “Tassie Tony” in MYOB circles later got to perform work for the railways much more suited to his capabilities and intellect, including accounting, station management and safe train working. He would later move to the NSW Public Service before spending many years working on database management systems. In 2005 he became a bookkeeper and BAS agent in Ulverstone on the north-west coast of Tasmania. \n \n Tony’s volunteer work has included roles in Rotary, Apex, railway groups and other community organisations. In addition to “helping others”, his eclectic list of hobbies includes gardening, historic railways, ship, machinery, SQL programming and MYOB form customisation. \n \n Tony says much of his vast knowledge of MYOB software is self-taught. “Most of what I’ve learnt and practised about with MYOB has been sourced from the Community Forum in balance with my own life experiences with earlier training, coupled with past manual and computerised financial systems, plus some common sense.” \n \n His advice for new AccountRight users is “don’t be afraid to get your finger pads dirty”. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3214","kudosSumWeight":1,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:Getting to Know","text":"Getting to Know","time":"2013-10-10T18:38:05.504+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS0yMTAyNTctMzAzM2k0NUE1MTM2Q0ZCNkM2QzA4?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS0yMTAyNTctMzAzNWlFNUM1RTk2REI0MDUyNDk1?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS0yMTAyNTctMzAzN2k1REIxODVEMjUzMEZEQjQx?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDQ","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS0yMTAyNTctMzA0MWlEQUQ3Q0Y0ODI1OTM2NTVD?revision=1\"}"}}],"totalCount":4,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:601408":{"__typename":"Conversation","id":"conversation:601408","topic":{"__typename":"BlogTopicMessage","uid":601408},"lastPostingActivityTime":"2019-09-03T11:13:15.029+10:00","solved":false},"BlogTopicMessage:message:601408":{"__typename":"BlogTopicMessage","subject":"A fresh look for our forum","conversation":{"__ref":"Conversation:conversation:601408"},"id":"message:601408","revisionNum":2,"uid":601408,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:49141"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" We've introduced some changes to our Home page. Hope the changes make your time on our forum more satisfying and successful! ","introduction":"","metrics":{"__typename":"MessageMetrics","views":3734},"postTime":"2019-07-31T16:20:57.360+10:00","lastPublishTime":"2019-07-31T16:20:57.360+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, \n \n Now that the EOFY / STP busy period is (mostly) behind us, we’d like to use the opportunity to introduce some changes to our Home Page. \n \n These changes are based on a combination of feedback from our members, and analysis conducted by our design teams and are aimed at making it easier for our members to navigate and get to the information most relevant to them. \n \n Here’s what we’ve changed: \n \n Product tiles: \n To make it easier for you to recognise and get to boards that are most relevant to your query or area of interest, we’ve created prominent tiles of our top products like – AccountRight, Essentials, New Zealand information and others. \n \n The Browse Community link in the Community header, can still be used for a listing of all categories. \n \n Updates and Notifications: \n To ensure that important information is not missed, we’ve moved the Updates and Notifications panel to give it more room and prominence. \n \n ‘Start a post’ button: \n To make it easier for members to start a new post, we’ve added an extra ‘Start a new post’ button in a more visible location on the Home page. The original ‘Start a post’ button at the top right side of the page will stay, and can still be accessed from any page on the forum. \n \n Apart from the above, we’re also made some other cosmetic changes that our regular visitors will notice - like a facelift to the announcements panel under the banner and a change of location for the community stats panel. \n This is only the start of some of the improvements we’re working on. \n \n Still to come: \n \n Search – We acknowledge that there’s plenty to be desired with the current search function. So, improving the search function is the next big item being looked at by our in-house developer. \n \n Incidents board – A dedicated new board for posts relating to known issues and incidents, with an ability to subscribe for email notifications, based on products and service relevant to you. \n \n Board restructure – It’s been a while since we’ve had a tidy up of our existing boards. So, we will shortly be doing just that - add, remove, merge boards, with an aim to have a lean and logical board structure. \n \n It is very important to us that both our existing and new members gain maximum value from their time here. \n So, we’d love to hear what you think. Please leave your feedback, below. Or, if you prefer you may also send me a Private Message. 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