Payruns not working
For weeks now have had the same problem in Payroll. After entering a timesheet and then going to Pay Runs, the loading icon just keeps swirling around. I noticed that others on this forum had the same issue, but MYOB was saying that no-one had yet complained. This is not correct. I can not process payroll and have not been able to do for weeks. It is not an issue on my laptop because I have also used other devices. Please fix as this is an error in your software.
Where is my money
Why is that now you have introduced this new payment system we are not receiving the funds straight away, where if they paid direct into our bank account we would. There would be NO FEES, money up front is it that your keeping the funds in a high interest account to make more money of us!!! Charging a 1.8% of the inv value plus .25C per transaction fee which is higher than Stripe. You are ripping off our customers and us as a business. You are distributing our cashflow. Sort bit out !!!!! You can turn this feature off: Go to Command Centre -Sales - Online Payments Tab, Log On, Online Invoice Payments - Drop tab down - Untick Allow Online Invoice Payments This will then change your invoices back to paying via the bank account direct to your bank or visa, mastercard what ever you had set up.
Migration Account Right to Business Lite
Hello Community, Looking for some help with migrating the company file to Business Lite from Account Right. I have a AR subscription which has been cancelled but I have access for another 30 days. I have Registered for the "Try Free for 30 Days" myob lite plan. I now have two serial numbers and two client ids. I've researched the topic in community and was told i need to migrate the company file. A link to a 3rd party migration service was provided but it seemed to be for migration from non myob software to a myob product only. Also seem to be conflicting information regarding finalizing STP before migrating. I have been told to finalize STP in the old file before migration. But I called MYOB and they said just update the BMS ID after looking it up on an old event submission on the ATO portal. Any help is gratefully received.
Pay Slips
I am new with the online version of MYOB. My company uses this version to process its payrolls. We have MYOB AR. I am preparing to take over the payroll, and I am used to using the Desktop version of AR. The web version seems very clear, smooth to use. But I cannot see any identifier fields, or the ability to choose a different pay advice for our different sites. I want to practice on the web version, but how can you set up the MYOB clearwater demonstration company on the web version?
Online Payments - MYOB Accounts Right
Hi Members, I have a question with regards to setting up of online payments for customers in MYOB Accounts Right. My teammate is in the process of completing the application form for the set up where it automatically brings up the details of the beneficial owners. I don't want to have this particular beneficial owner that comes up in the form, I want to show the details of another two beneficial owners who are more relevant for the business but I am unable to edit the same. Is there a way the support team can get this changed? My teammate tried reaching MYOB support and logged a ticket too but no response. Can anyone please help out here? Thanks GayathriSingle employee pay run
I am now the only employee in the business. I work for a self employed mechanic who did employee a tradesman but that tradesmen left last week, leaving me as the only employee. I work as a casual btw. My question is this. If I don't work every week - occasionally there isn't enough work for me so I leave it until the next week or so. Should I still be doing weekly payruns but for the week I don't work do the pay run as a zero hours/zero $$ pay? Or do I just do a pay run when I do work - meaning there could be a week or two between pay runs maybe a few times during the year. I am new to MYOB and am used to Xero where you could simply select a pay run. MYOB seems to work a bit different. If it's correct to do the zero hours/zero $$ pay run I would prefer to do this. My only concern is how the ATO will react to $0 pay runs being done.
Process of cancelling MYOB subscription and changing file to read only for historical data?
Hi There, We moved away from MYOB Account Right and have been using a new program since 1st July 2024. I now only use MYOB for looking up historical data. What is the process to cancel our subscription and keep the file as a read only file for historical data? Thanks heaps. MelAccountRight Test Environment
Hi MYOB We are looking to implement an industry specific invoicing software that will link to our MYOB AccountRight file by API. Before implementing we are wanting to test in a demo/test file. I understand I can download a back-up of my company file and create on offline test environment but I am looking to replicate for a live/online testing environment (that would include a copy of our data as at time of creation). How can we action this?Issues opening an Offline MYOB after upgrade to version 2025.1.0
Hi, I am having issues opening a NEW offline MYOB File this morning after an myob update overnight. The NEW file I am trying to open was created a couple of days ago and I had no problems opening it then., it has just happed since the update. This file is a duplicate file of our existing one which was created for us by myox services. I am able to use our other 2 MYOB files. Is anyone able to shed some light on this and also could it be to do with the amount of company files we are allowed to have under our license and if so how do we rectify this so that I can run 3 company files. Thank you in advance Fiona Snapshot below of the error: (full error log info is attached)What happened in that update last night?
What on earth happened in the update that was pushed through overnight? I can't get the command centre to appear as a full size screen anymore and every time I leave the screen and come back, the command centre has resized itself and moved. Why do software engineers create more problems than they solve?
Online Payments
I have updated the invoice business verification as requested at the end of Jan and had confirmation from myob that it was successful however I can not send invoices and says at the top of the invoice page " Your business verification is incomplete, and invoice share functionality has been restricted" I have many invoices to email out today and its very frustrating. Is anyone else having this issue? Regards Stacy
