Bank Feed FAQs
Hi everyone,
Bank feeds is a great feature offered in your subscription where you connect a bank account or credit card to MYOB Business. Once connected, the transactions from the account are fed straight into MYOB Business – instead of having to enter them manually. This saves time and helps to ensure your business books match your bank accounts.
- Find the list of supported banks here, including the frequency that they are updated to your file.
- I'm missing a transaction from my bank feed.
- Jump on over to this page here for some tips on how to check your feed is active and your filters are correct.
- Alternatively, the bank feed for the day might be delayed. You can check for notifications from MYOB about any known delays here
- ****If you are using bank feeds, make sure to tick the notification bell on this linked board above so that you are notified when we update about any delays.
- Why are my bank feeds duplicated?
- The most common cause of duplicated bank feeds is when a qif file has been imported alongside bank feeds.
- If you have bank feeds active, please do not import transactions yourself to avoid duplication
- Why are my bank feeds delayed?
- Delays can occur for a number of reasons, although the aim is to have all transactions showing in our customers files at the beginning of the day, each institution has a different time of day and even days of the week that they provide the transaction data to MYOB.
- The most common scenario for delays is that MYOB has not received the file from the banking institution
**When this happens, MYOB will work with the institution to get the data as soon as possible and get the feeds sent to our customers files. This (in most cases) will happen on the same day
If you need help with your bank feeds or banking workflows, you can ask a question to the community in the below locations:
If you need to get support from MYOB:
- Head to myaccount.myob.com and submit a support case
