Improvements to updating employee pay details
Hi all, we've recently released a message in AccountRight and MYOB Business to prompt you to either keep an employee’s current Standard Pay hours or revert them to the default hours per pay frequency when the pay rate or frequency is changed in the Payroll Details>Wagestab. This is for Australia only and will keep customers aware of how changes in wages affect Standard Pay and give greater control when updating hourly employees. You can find out more for browser at point 6 here: https://www.myob.com/au/support/myob-business/payroll/changing-an-employees-salary-or-hourly-rate?productview=Browser and desktop at point 8 here: https://www.myob.com/au/support/myob-business/payroll/changing-an-employees-salary-or-hourly-rate?productview=Desktop
Introducing the Partner Program Member Space on MYOB Community Forum
We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important MYOB updates. What You Can Expect: Central Hub for MYOB Updates: Stay informed on essential product updates and releases for you and your clients Events & Education: Keep track of upcoming events and learning opportunities. Tips & Tricks: Discover helpful strategies to enhance your service offerings. Market Insights: Access valuable market knowledge to share with your team and clients. Promotions: Stay updated on the latest marketing and sales offers. Engage with Fellow Members: Join discussion forums to connect with other accounting and bookkeeping partners and support SMEs across ANZ. Share Your Feedback: Use our ideas exchange feature to share your thoughts and feedback directly with MYOB. Utilising the MYOB Community Forum aims to enhance our communication with you, providing multiple ways to stay informed and engaged in the Partner Program. How to join? I'm already a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Join the Partner Program Member space here If you're already a member, but are unable to access the board, please request access by commenting here. I'm not a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Set up a username Request access to the Partner Program Member space by commenting here. Having trouble authenticating? Make sure you’ve set up additional methods of authentication. Learn how. We look forward to seeing you in the forum!Enhanced security measures are live 30/09/24
Hello community Our support teams have seen an increase in calls related to 2FA since this update went live yesterday. This is somewhat expected, because 2FA is now being requested more often, but it is preventable by setting up a secondary authentication method. That way, if for example you recently got a new phone, you would still be able to authenticate using your secondary method to access your software and also access My Account to update your 2FA to the new device. The change We have rolled out an enhanced security measure designed to provide additional protection and help prevent unauthorised access. Here’s what you need to know. What changed? From 30 September, login and two-factor authentication (2FA) will be required at least once every 24 hours for the following products: MYOB Business MYOB AccountRight (browser and desktop*) *Online files only MYOB Connected Ledger MYOB Practice Learn more here Please note: 2FA will be required to login to your account, and is not required for each file (if you have multiple files) How to prepare Set up multiple 2FA methods to receive your verification codes, such as an authentication app or SMS. This will help you to avoid sign-in hassles that can occur if you can't access your codes via your usual 2FA method. Don’t forget, individuals must have their own login, and 2FA, to access our software. This means, no sharing of login details between team members. This includes you, your team members and your clients. Set up now Read more here in this community forum post aboutsetting up additional two-factor authentication methods. Cheers, MYOB!MYOB Community Forum - September summary
Hello community! September has seen some changes in results for the forum. There are positives to be taken and there are also signs of areas to improve. There was a big reduction in pages/posts viewed in the forum last month. 22% lower than the previous month. BUT what is interesting is that there was only a 2% reduction in the number of posts made AND pages viewed per visit is still increasing. The number of replies per post also reduced last month which is a good indication that our community members and our moderators are able to provide answers with less replies (ideally 1 reply) Mike_James and gavin12345 continue to be our most engaged community members based on the number of replies they have made to others here on the forum. But in other areas like the number of visits to the forum, number of likes given and the number of posts viewed, there are some newcomers. Thank you to LisaMPW , jballiono , jlpatch , astonkoedyk and JWorkright for your time on the forum in September. If you have any feedback on the forum or your experience using it, please feel free to add a comment here or send a private message to either me or AmandaCL Our moderators kept busy last month as well. Together they viewed more than 5,000 posts and made more than 500 replies. Thank you everyone for being part of the community! Tell your friends - lets make this community bigger and better than ever. Cheers, MikeWe’re saying goodbye to our Old Essentials Invoice App
What's changing The Old Essentials Invoice App is being sunsetted and will be officially decommissioned on 19th September 2024. There are a small number of customers who we believe are still using the old app. We will be guiding them to switch to the new iOS or Android versions (launched back in 2020). Until now, customers were able to continue using the old app if they’d kept in on their devices, however it hasn’t been available on app stores for some time. An upgrade message has been present upon login during this time. Why are we doing this? Microsoft/Azure is decommissioning the STS (security token service) that the old app uses for customer login. This last remaining cohort will join the +13k app users using the new version. Key dates Decommissioned on 19th September 2024. Audience All MYOB customers still using the Old Essentials Invoice App in Australia and New Zealand. For more information checkout the MYOB Invoice App webpageImportant update regarding Tall Emu (also known as MYOB CRM)
Hello community members and visitors! Please note an important update regarding Tall Emu (also known as MYOB CRM) In February 2022, MYOB acquired Tall Emu and since then has been investing in its features and functionality. MYOB has identified and decided that the future success of Tall Emu will be best served by a team with a dedicated focus on evolving Tall Emu’s innovative business management solutions. As such, we are delighted to confirm that Tall Emu is returning to the hands of its founder and former CEO, Mike Nash from the 16th September 2024. If you have any questions about Tall Emu or require support, please contact them directly. You can log a ticket viahelpdesk@tallemu.com or by phoning (+61)2 9299 9959. Cheers, MikeGMYOB Community Forum - August in review
Hello community! August was a great month for our community forum. Overall, there was an 11% reduction in the number of page views on the forum (compared to July) but we always expect July to be the busiest month with end of financial year in Australia so we are still showing a good upward trend in use of the forum. There were also more members willing to jump in and ask questions which is fantastic, we saw a 36% increase in forum discussions with 871 new posts. Our resident superstars continue to be the top contributors when it comes to replies made, visits to the forum and posts viewed. But we have a couple of new names showing up for likes given. Thank you to everyone for your contributions to this great community. Mike_James gavin12345 jlpatch cramptons W_Sailor JenDPT And of course - a big thank you to our moderators Princess_R Doreen_P Earl_HD, Genreve_S, Isaiah_C. If you have any feedback, thoughts, comments, suggestions. Please do not hesitate to reach out to myself or AmandaCLMYOB wins Canstar Blue Small Business Accounting Software Most Satisfied Customers 2024 award
We’re delighted to share that for the second year running, MYOB has taken outCanstar Blue’s Most Satisfied Customers — Small Business Accounting Softwareaward. Beating out our top competitors once again, our accounting software for small business scored five stars for overall satisfaction and again rated five stars in each satisfaction category — value for money, reporting, ease of use, design, functionality, ease of integration and client service. We’re so proud to be delivering for our customers across each of these areas. Our customers drive our world, so it’s so satisfying to hear we’re making a real difference to them. Winning this award for the second straight year reinforces how we’re delivering a cloud-based business management platform that not only supports our customers and the running and ongoing growth of their businesses but gives them peace of mind they’re always in good hands.Final Pay – Pay Long Service Leave
Today I’m happy to announce that we have released a major update to our Final Pay workflow. In addition to guiding you through paying out unused Annual Leave, you can use Final Pay to pay unused Long Service Leave. With these two leave types included in a guided workflow, you will now be able to calculate the final pay for most employees leaving a business voluntarily. This update is part of our ongoing commitment to simplify and streamline the payroll process for our customers. We hope that you will find the new Final Pay workflow easy to use and helpful for complying with the relevant legislation. You can access this feature by selecting the Final Pay pay period in your payroll product.
RESOLVED: In-tray Intermittent Performance - 1/5/24
Update: Service has now been restored. Thank you for your patience while we worked on this. Hey everyone, MYOB is conducting maintenance activity to solve intermittent performance issues for customers uploading and linking documents in the In-Tray. This may result in a short service disruption of service while this is implemented. For any updates, please refer to our Status Hub. Thank you for your patience as we activate this solve. Cheers, Amanda.
