MYOB Announcements Update - Feb 2026
Hello everyone, We hope you’ve had a great start to the new year! Following the announcements we shared last December in relation to an improved My Account experience, a new look bill, and updated account payments and processing (you can revisit the details for SMEs here and Partners here), we wanted to provide a brief update on what’s next. We’re excited to let you know that we’re now beginning to transition customers to our new and improved experiences. These updates are designed based on your valuable feedback to make MYOB more intuitive, and aligned with how you work. What This Means for You Over the coming weeks and months, you might notice some changes as we gradually roll out these enhancements. There may be a minimal period of downtime, and you can monitor this on our status hub - https://status.myob.com. Our goal is to make this shift as seamless as possible. In most cases, these updates will happen automatically, bringing you the latest features and improvements with minimal disruption. We’re Here to Help Your experience is our priority. If you have any questions, encounter an issue, or simply want to learn more about what’s changing for you, our support team is ready to assist. Here’s how to get in touch: Preferred & Fastest Option: Log in to myaccount.myob.com to create a support ticket or start a live chat with our team. All Contact Methods: For a full list of ways to reach us, please visit myob.com/contactus. We appreciate you being on this journey with us as we build a better MYOB together. We believe these improvements will help you save time, reduce complexity, and achieve even more with our platform. Thank you for your continued trust and partnership.Finding transactions just got easier
The “Transactions” tab in Find transactions now makes searching simple and clearer results at a glance – so you can get in, find what you need, and move on. With new filters and richer results, it’s quicker to spot the right transaction and spend less time searching (or second-guessing). With this update, you can now: narrow searches with new filters: transaction type, contact and category find the right transaction easier with more context at a glance spend less time searching and troubleshooting transactions See it in action >> https://app.myob.com/?dl=transactionListNew Changes to Super - Made Super Easy
Hi there, The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must reach an employee’s super fund within seven business days of payday. The good news: if you’re using MYOB Pay Super with your payroll, you’re already set. Pay Super lets you make super payments directly from MYOB as often as you like (including each pay run), so you can meet the payday super timing without changing your current process. It’s included with your MYOB subscription and is compliant with ATO SuperStream requirements. What you need to do Keep processing your pays in MYOB as usual. If you’re already paying super via Pay Super with each pay run, you’re all set. If you currently pay super quarterly, you’ll simply need to start paying it alongside your pay runs — and you’ll automatically meet the new timing requirements when Payday Super begins. Not using Pay Super? Turn on Pay Super Go to the Payroll command centre and click Pay Superannuation if you're using AccountRight desktop. MYOB Business or browser users can head to the Payroll menu and select Super Payments. Click Sign up and follow the prompts. We’ll verify your bank account with a 1 cent deposit and an SMS code for secure authorisation. Assign your Pay Super payment authoriser(s) so approvals are in place before your first payment. Process payroll as usual and use MYOB to pay super each pay run, and meet the Payday Super timing from 1 July 2026. Learn more If you’d like to double-check your Pay Super setup or payment authorisers, you can review your settings any time in MYOB. To learn more about Payday Super, read our guide. If you have questions about Payday super or Pay Super, you can find answers or ask your questions here in the community forum. For AccountRight / Desktop > ask here For MYOB Business / Browser > ask hereBNZ bank feed disconnections
Update 27/08 Hi all, today the BNZ bank feeds have been disconnected as per our previous announcements. For any customers who did not reconnect their bank feeds prior to today, you will now need to set it up again. Check out the instructions herefor how to set it up. Update 19/08 There's one week to go, MYOB will be sending more communications to customers today to alert them to reconnect. If these steps below are not taken before the automatic disconnection on the 27th August, then customers will need to set up their bank feeds again as a new connection and will then be required to reconcile between the old and new bank feed. To avoid any inconvenience, please reconnect now following the instructions below *FYI - Partners will receive a list of impacted files/customers by email Original post 07/08: Hey everyone. From 27 August, customers on the original BNZ bank connection will have bank feeds automatically disconnected, due to an API upgrade from BNZ. To reconnect your bank account or credit card, go to app.myob.com > Banking Hub > Click Reconnect BNZ bank accounts. For more information, check out this page! Reach out if you have any further questions. Cheers, Amanda.Secure your account with SMS two-factor authentication (2FA)
Hi everyone, We’re introducing an important security update to your MYOB login. Data security is our top priority. To add an additional layer of security and help protect your account, we’ll soon require SMS to be set up as one of your 2FA methods. Having SMS as a 2FA method will be mandatory for all customers who use MYOB Business and Connected Ledger software*. We are communicating this change to our customers in smaller groups. The first group will be receiving an email and in product message on the 18 th of August and will then have 30 days to set up SMS as a 2FA method. *Remaining customers on other software will be included soon, but can absolutely still take these steps to set up SMS 2FA now. What do I need to do? For a smooth login experience, please ensure you have an up-to-date mobile number on your account and have SMS selected as an authentication method. You don’t need to wait for the email and in product message, you can get this set up now! Follow the instructions below. How to enable SMS two-factor authentication Log into My Account at https://myaccount.myob.com Click your username in the top-right corner and choose Account security. Under Authentication, click the Add (>) button next to SMS and follow the instructions. Customers in Australia can find more detailed instructions here. Customers in New Zealand can find more detailed instructions here. Want more info? Here are some frequently asked questions. How does SMS 2FA work? Enabling SMS 2FA lets us send a one-time code to your mobile phone via text message when you log in. This extra step helps keep your account secure by making sure it’s really you trying to sign in, even if someone else knows your password. Already have SMS 2FA? We recommend setting up an additional method like an Authenticator app. That way, if you lose access to your main 2FA method, you can still log in without needing to contact MYOB. Learn more about logging in and two-factor authentication. What happens if you don’t set up SMS 2FA by the due date? To keep your account secure, we strongly encourage you to set up SMS two-factor authentication (2FA) now. It should only take a couple of minutes. If it’s not set up before the due date for your cohort, your account will be locked and you won’t be able to access your files until SMS 2FA has been enabled.Community shout outs - Quarter 3, 2025
Slightly different this month - I am putting out a quarterly review of the forum instead of monthly. (In part because I did not publish the August monthly review) There are some good signs for our community in here around new content being created, the number of views and comments some of our popular is getting and new members registering. Google AI summaries are often giving people answers without needing to visit a page, so having such strong traffic to this forum helps to show the importance of connection, either with other customers, or with MYOB. We will continue to work on having more announcements, more content and more discussions to make this forum the best ever. Q3 has been busy for the forum. In part due to Australian end of financial year, but also due to our efforts to better promote the forum and its content to our customers. We had a 28% increase in visits to the forum and a 6% increase in views compared to quarter 2. On to Member and Moderator shout outs Mike_James has been as busy as ever, with 99 visits to the forum and 63 replies to discussions. We cant celebrate this enough and love to see when the community helps each other. Liz_A has been very active, visiting the forum 97 times and viewing 494 different pages (posts/discussions). Liz also made 14 replies on the forum and authored 1 solution. Thank you! MMC_Convert continue to pop in a help out as well. MYOB is partnered with MMC Convert for migration services and can help with a variety of migration/data queries, specialising in helping businesses move to MYOB from other software Princess_R is one of our star moderators. You might also see her pop up with replies across Facebook and our social media posts. Princess made a massive 172 replies and had 18 of these marked as solutions by customers. - Thank you Princess (Salamat) Our moderator team combined made 983 replies to posts, had 107 posts marked as solutions and together viewed nearly 6,000 posts. Doreen_P, Genreve_S, Isaiah_C, Shella_A, Earl_HD Finally AmandaMYOB - our Community Analyst completed an incredible task of clearing out a backlog of unmoderated posts. She has viewed 16,184 posts, made 111 replies to posts and authored 24 solutions Thank you to all of the members who are visiting, commenting, asking and answering questions or adding in ideas. What's new? New content for our members In case you missed it, check out the early access programs board at MYOB. Giving you insight into what might be coming soon to our software and giving you the opportunity to be involved Find it here MYOB launched the new MYOB Assist app in Australia which replaces both the MYOB Capture and MYOB Invoicing apps. We have a discussion board now for all apps in one place too Find it here Monthly MYOB Product manager spotlights have been running throughout 2025 Many of our members have great feedback and ideas about our products, these spotlights are a great opportunity to get to know the people behind the scenes and ask them questions! This month we say hello to Thiago De Siqueira – Product Manager for MYOB Practice Management/Compliance Find it here Hot Topics – what has been driving discussion/views? The Secure invoicing upgrade continues to drive a lot of comments from the community 2 main threads here and here as well as the summary here have over 6 thousand views, 600 likes and 275 comments Clearing the AccountRight cache continues to get among the highest views with 1,659 views over the last 3 months. You can view it here The announcement about SMS 2FA has been active with 1,362 views, 92 comments and 75 likes Our regularly updates monthly AccountRight release information post also remains well engaged with 1,248 views What's next? Is there anything you would like to see on the forum? Something new, something different, something that needs to go? Please feel free to send myself of Amanda a private message to connect with feedback, or comment on this post. Cheers, Mike!Coming soon: a fresh new look for your MYOB bill
*Update on billing changes *24/11/25 We have recently reviewed customer feedback and acknowledge that receiving invoices as PDF attachments is still the most convenient format for many of our clients. To better support that preference, we will continue providing PDF invoices via email. Original post: 24/10/25 We’re giving your bill a refresh to make it clearer and easier to read. Throughout December and January, we’ll be rolling out the new look bill to all customers. What does this mean for you? One bill, one view – All charges related to your account will appear on a single, consolidated bill. Clearer itemisation – See exactly what products you’re billed for, what usage charges apply, and the billing periods they cover. Accessing your bill Each month, you’ll receive an email notification letting you know your bill is ready. You can access and download your bill directly from My Account. You will no longer be emailed a PDF invoice. Update 24/11 - PDF will still be sent You can check out a preview of the new look here.Help shape the new Find transactions experience
We’re rolling out an uplift to Find transactions in MYOB Business – focused on making it faster and easier to locate the exact record you’re looking for. Before this rolls out more broadly, we’re inviting partners to join the beta. If you or your clients spend too much time hunting for “that one transaction”, this one’s for you. 👉 Opt in to the beta and help us get this right before wider release. Please fill out this form >> MYOB Business Beta Registration: Find Transactions – Fill out formUpdate to Employee Self Onboarding settings
Hi everyone, We’re making a small change to help streamline the way new employees are set up in MYOB Business Payroll. From today, Employee Self Onboarding (ESO) will be automatically turned on by default for all MYOB Business Payroll (AU) customers — including those managed by partners. ESO is already available, and this change ensures customers get the fastest and most accurate onboarding experience without needing to switch it on themselves. What this means for you When you add a new employee, MYOB will automatically send them a secure link to enter their onboarding details. Once you approve the information, it flows straight into payroll. This default setting helps: Save time Reduce manual data entry Minimise common errors Improve accuracy for first pay Create a smoother experience for new employees You’re still in control If you’d prefer MYOB to ask each time before sending the onboarding link, you can update your ESO preference in Payroll Settings at any time. Recommended: We suggest keeping Automatic On for the best and fastest onboarding experience. You’ll also see this update communicated in-product. Learn more here Thanks, The MYOB TeamMYOB Secure Invoicing Upgrade: update and Summary 11/03
Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it easier for everyone to find this important information. I will also be archiving the previous discussions on the forum so that this new post becomes easier for customers to find. It is a long update, but in the interest of transparency, fairness and to avoid any concerns around censorship, I am doing my best to make sure everything is covered. The Secure Invoicing upgrade began with a small test group of customers in October 2024, and we have continued to roll this out to more customers in small batches since then. We are some time away from this being released to all customers, so don’t worry if you have not heard of it or seen any communication from us. What is the Secure invoicing upgrade? Secure invoicing is an important upgrade being rolled out this year to customers who send invoices on MYOB subscription plans. From MYOB Business Lite, through to AccountRight Premier. The upgrade adds multiple layers of security for your business, plus automation features designed to help you save time and accelerate cashflow. The Secure Invoicing ecosystem is a combination of the secure distribution of invoices using MYOBs trusted software (Email, SMS, CopyLink) and the ability to accept secure payments. Secure invoicing includes: Always-on fraud monitoring for transactions and payment activity Secure payment methods MYOB verified badge End-to-end secure invoice distribution Additional questions/objections to this: Why is online payments combined with secure invoicing? + Online payments should be separate / I don’t want online payments + I’m happy to have additional security with invoicing but I don’t want to have payments. The distribution of invoices using MYOB software, fraud monitoring and secure payment of invoices is combined into a single MYOB Secure invoicing ecosystem to provide the best possible protection for businesses and consumers. Although these features are combined, you have the flexibility to adjust settings to suit your preferences around the secure payment methods. Learn more about changing your settings here Is this the same as e-Invoicing? No – e-Invoicing is an ATO initiative, similar to this but it is only for the digital exchange of invoice information directly between a supplier’s and buyer’s accounting systems, regardless of the software they use. You can learn about e-invoicing here. MYOB Secure invoicing is for all business using MYOBs software, and applies regardless of whether the invoice is being sent to a business or a consumer. Why is MYOB making this change? Cyber security is a constantly evolving landscape with new threats emerging daily. MYOB continuously develops and invests in solutions to meet these challenges, but security is a shared responsibility and requires vigilance from everyone. Financial losses from online fraud and cyber scams cost Australians over $2 billion in 2023. Scam reports from businesses rose by 28%, resulting in $29.5 million in losses. Small businesses, with fewer resources for risk mitigation, were hit hardest, reporting nearly $12 million in losses from false billing—the most common scam. MYOB understands that falling victim to a cyber scam can have very real consequences. That’s why we have developed and will continue to invest in secure invoicing, in addition to other essential security measures like Multifactor Authentication (MFA) and inactivity login timers. Additional questions/objections to this: Is there a legislative/legal mandate that MYOB is adhering to for this change? No, the Secure Invoicing upgrade is a decision MYOB has made to protect business and consumers across Australia. There has been reference to MYOB complying with legislation as part of the verification process and this is still also true when it comes to the Secure payments component. To comply with anti-money laundering legislation, we must verify certain documents in line with KYC (Know Your Customer) regulations. Read more here. What do I have to do? Customers are required to verify their business as part of the upgrade process. This includes identity verification of all ultimate beneficial owners (typically any individual with 25% or more ownership or voting rights for a company) Find out more about verification here Additional questions related to this: I don’t want to give sensitive information to MYOB + How is my data being stored and treated All information will be handled in accordance with our Privacy Policy, which can be accessed here: www.myob.com/au/privacy-policy. For further peace of mind, our current system for verification erases documents after 30 days and does not store them indefinitely. What happens if I don’t want to verify my business and/or I don’t want to upgrade? Customers who do not complete the business verification and upgrade to secure invoicing will be restricted from utilising the MYOB platform for distribution of invoices. This means that distribution of invoices using the secure methods of email, copy link and SMS will be unavailable. Customers can continue to send their invoices themselves however and will need to use a ‘Print to PDF’ option, then manually email the invoice themselves through Outlook, Gmail etc. Additional questions related to this: If I can no longer email invoices through my software, will I still be able to email payslips and other information? Yes the restrictions only apply to the distribution of invoices. There is no restriction to emailing other items. What are the fees and charges for the online payments feature? The fee for secure payments is 1.8% of the invoice value + 25c transaction fee. This only applies if the invoice is paid by a secure payment method. For example, if the recipient of the invoice still chooses to transfer the money to you via bank transfer, there are no fees. But if they paid via Bpay, Visa, Mastercard etc then the fees apply. Please note that there is flexibility with the fees. You can decide whether the fee is paid for by you or by the person paying the invoice (surcharging). *Please note, BPAY fees are unable to be surcharged to the customer. You can also choose whether you want to have BPAY enabled or disabled You can choose whether you want to have secure payments enabled or disabled *Please also be advised, that after completing the secure invoicing upgrade, the secure payments feature will be enabled on by default. Find out more about the fees and charges here Why should I use online payments? (spoiler, this hasn’t been asked yet, but it’s important to know) Using the online payments feature has multiple benefits to you and your business. Get paid faster – the sooner a customer receives an invoice, the quicker they can pay you. But how much of a pain is it to copy a BSB and Account number into your banking app and make a transfer, add in the reference etc. The Pay now button in the invoice makes payment quicker and easier helping you get paid faster. Getting paid faster helps increase cash flow to your business Your customers have more choices in how they pay you. They can now choose to either pay by EFT as they have in the past or they can utilise their credit facilities to benefit them. Better security – online invoice payments use several layers of protection to identify fraudulent behaviour. Peace of mind – A network of verified businesses means fewer risks and safer transactions, so clients can invoice with confidence, and customers can pay knowing they’re interacting with a trusted business. Save time – get automatic notifications when payment is made on an invoice. Payments are automatically recorded in your software and the invoice closed off. Less time chasing payments and debtors. Read all about it here Additional questions/complaints related to this: I don’t want to use the service Why should I verify if I am going to turn payments off afterwards MYOBs position is that Secure payments not only protects businesses and consumers from fraud but it supports businesses in getting paid faster, increase available cashflow and saving time chasing debtors or reconciling. We recommend and encourage customers to keep this feature enabled Thank you for taking the time to read and understand this change more. If you have a question, you are still welcome to reply to this post or start a new discussion in the forum. Kind regards, Mike/MYOB
