MYOB Connector: Ask Claude or ChatGPT about your business
Hi everyone! Great news! You can now ask Claude or ChatGPT questions about your business and get read-only answers straight from your real MYOB data, right where you are already working. It’s rolling out now to selected customers. What is our connector in Claude and plugin in ChatGPT? The connector/plugin is a way to link your Claude/ChatGPT account to another platform like MYOB, so it can look up real information for you and answer questions directly, instead of you having to copy and paste details back and forth. It's entirely optional to make the connection, but if it's useful to you, connecting means your MYOB numbers show up right there, in context, so you can get insights about your business whenever you need them. Once connected, ask things like "what's my profit and loss looking like?", "what are my expenses this month?", or "who owes me money?" No exporting reports, no screenshots, no switching apps. It adds up to real time back for you. Every minute not spent hunting for a report, re-uploading a CSV, or flicking between apps is a minute back in your day. How to connect: Connect MYOB to Claude Navigate to the Connectors directory in your Claude account. Find and open MYOB, then click Connect. Enter your MYOB username and password. Click Continue. Connect MYOB to ChatGPT Navigate to the Plugins in your ChatGPT account. Find and open MYOB and then click Connect. Enter your MYOB username and password. Click Continue. A few things worth knowing: Staged rollout - The connector in Claude and plugin in ChatGPT are both in beta for customers in Australia. If you are interested in trying this before the wider rollout, join the waitlist. Completely optional - If you are part of the beta you can connect whenever suits you, or skip it for now. Read-only - Claude or ChatGPT can see your data to answer questions, but can't make any changes to your books. No new login needed - connect with your existing MYOB details. Check out this pagefor more information. As always, we'd love your feedback as you try it - leave your comments on this post!Payday Super and the 7 business days: what to know about processing times
Hi everyone! We’re seeing more questions about whether super payments are reaching employee funds within the new Payday Super timeframe. If you’re feeling a bit anxious about that, you’re not alone. This is a major industry-wide shift from a quarterly super process to a much tighter one tied to each payday. From 1 July 2026, super contributions need to reach an employee’s super fund within 7 business days of payday. That is a big change from the old quarterly rhythm, so it’s natural that businesses, payroll teams, clearing houses and super funds are all adjusting to the new pace. It’s also important to keep the ATO’s first-year compliance approach in perspective. The key theme is genuine effort and prompt resolution, not perfection on day one. Employers who are trying to do the right thing and who fix issues quickly are not the primary focus of compliance action in the first year. What matters most for employers The most practical steps are still the most important ones: Submit super on or as close to payday as possible. Remember the timing starts from when it is authorised and this needs to be before 4pm to count as day 1. Make sure employee fund details are accurate and up to date, because errors are one of the most common causes of delays and rejected payments. Check payment status in MYOB and act quickly if something needs attention. Leave enough time for the full payment journey, not just the authorisation step. Why a payment may not appear in a fund straight away A payment reaching a super fund and appearing in an employee’s account are not always the same moment. After a payment is authorised, it still moves through bank and clearing house processing. Once it reaches the fund, the fund may still need time to reconcile and allocate that contribution to the member account. That means there can be a gap between payment being sent and the contribution being visible in the employee’s super account. On the fund side, allocation timing can still affect what people see and when they see it. It is also worth noting, that it is reasonable to expect that there will be late payments, the system as a whole is adjusting to this change. Regardless of the bank, software, clearing house, super fund etc involved. On comparisons with other providers We know some customers are comparing processing times across different providers right now. What’s worth remembering is that end-to-end timing depends on more than the payroll software alone. Bank cut-offs, clearing house processing, fund receipt, fund reconciliation and employee fund detail accuracy all play a part. So while comparisons are understandable, the more useful question is whether you’re authorising promptly, using correct employee fund details, and checking statuses early enough to fix issues fast. When to get support involved As a whole, please give the system time to adjust to this change. You only control payment and authorisation, and the ATO's first-year approach is based on genuine effort - so there's no cause for alarm right now. If it's been a few weeks and you're still seeing issues or have concerns, that's the point to reach out to support rather than waiting it out further. Helpful links MYOB Payday Super support hub Make superannuation payments Set up Pay Super ATO Payday Super resources ATO Practical Compliance Guideline PCG 2026/1Survey: How would the proposed WFH legislation affect your business?
Hey all! The Victorian Chamber is seeking feedback from businesses on potential impacts of the proposed work-from-home legislation in Victoria. Your input will help inform and ensure the views of employers are represented in discussions with government and policymakers. If you are a small business in Victoria, now's the chance to share your opinion and insights! You can complete the survey here!Passkeys now give you a faster sign-in experience
Hi everyone! Signing in with a passkey just got simpler. You can now use a passkey without completing a separate two-factor authentication (2FA) challenge after sign-in. That’s because a passkey is already a strong form of authentication, built into your device through Face ID, your fingerprint, or your device PIN. What this means for you: faster sign-in less to remember strong protection against phishing and account takeover A quick thing to know: you should still keep your other security methods set up in My Account. We recommend: an authenticator app as your primary 2FA method SMS as your backup 2FA method That’s important because you’ll still need 2FA to make changes to your security settings in My Account. If passkeys are available to you, now’s a good time to set one up. You can set up to 5 across different devices, which gives you more than one way back in if your main device is unavailable. You can also make them platform-based, so if you save one in your password manager, iCloud Keychain or Google account, it can be available across multiple devices. Reach out if you have any questions!RBA card surcharge changes are coming
You may have seen the recent announcement from the Reserve Bank of Australia (RBA) about changes to surcharging that will affect how businesses manage card fees. If you accept card payments, here’s what you need to know and how we’ll help you prepare. What’s changing From 1 October 2026, eftpos, Visa, Mastercard and Amex will be introducing new rules to no longer permit businesses to surcharge card fees on domestic payments, including debit, prepaid, and credit cards. For businesses, this means card fees can no longer be passed on to customers as a surcharge on any payments made after the changes take effect. Get across the changes in our free webinar Join our free webinar, RBA surcharge changes: what to expect from 1 October 2026, to understand what these industry changes mean for your business. We'll walk through practical steps you can take to prepare, what to expect in MYOB, answer common questions, and share resources to help you get ready. Date: Thursday 10 September 2026 Time: 12pm AEST Where: Online webinar Save your spot What this change means for MYOB Business and MYOB AccountRight We're updating the invoicing and payment workflows to ensure our invoicing feature remains a simple, secure and compliant way to accept payments online. This includes removing surcharging functionality, enhanced reporting how your customers pay you, and edge case handling (as with recurring invoices). This change is worth planning for, and we’ll keep you updated as more details become available. We’ll share guidance on what it may mean for your MYOB settings and payment experience. Keep an eye on the Community or visit the Surcharge Change hub for updates. We’ll keep things clear, practical and focused on what your business needs to do next. For more information, you can also see the ACCC guidance on card surcharges and the relevant MYOB Invoicing Service Terms and Conditions or MYOB Tap to Pay Terms and Conditions.Reminder: Changes to MYOB AccountRight offline mode
****15/06/26 Hi all, I'm updating this post to let you know that we have updated our help information to make it easier for customers to understand the process of moving online. Particularly, the step around updating your serial number in product seems to catch a few people. Please check out the information here. It is important to note that these steps will only work until the 17th June when the changes to offline mode take place. We will update the help again with the process for going online after the 17th once the change has gone through. Hi everyone ---------------------- A reminder was emailed to our customers this week, and I am posting an update here as well for any who might have missed it or not yet received it. From 17 June 2026, MYOB AccountRight desktop app (PC edition) will only work with company files stored online. Offline mode will no longer be available, and from version 2026.5 (PC edition) you’ll no longer be able to open, edit or save files stored locally (in My Library or Network Library). *You'll still be able to view offline backups in previous AccountRight versions for audit requirements AccountRight desktop isn’t going anywhere. The only change is that your company file will need to be online to receive product and security updates, support, and online services. If you’re currently using an offline AccountRight file with an active subscription, you need to move your file online before 17 June 2026 to continue to access AccountRight . There’s no additional cost to move your existing subscribed file online. If you're not ready to move online by 17 June 2026, MYOB AccountRight Server Edition is a temporary solution that supports working offline for the short-term. Please note, Server Edition will only support offline files from version 2026.5. To access online files, you will need to download and install the latest version of MYOB AccountRight PC edition or login to MYOB AccountRight in the browser. Why are we making this change? The offline version of MYOB AccountRight desktop is built on technology that no longer meets today’s performance standards. Moving online will: Improve performance, reliability and security, such as 2FA and regular online back-ups Ensure MYOB AccountRight is built on current, supported technology Deliver faster and more frequent improvements, including stronger AI capabilities Align with industry best practice and evolving needs of our customers We remain committed to supporting your business far into the future. Our focus is shifting to investing in our next generation of online products and modern technology that reflects the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors. We’ve put together an overview of what’s changing and how to move your file online linked here Please note, that any SME customers who need to take action will be communicated with via email on Tuesday 21st April. FAQs 21/04 There is a legal requirement for businesses to keep records for 7 years – can I access an old back up for these purposes? Yes. You can continue to meet your 7-year record-keeping obligations with your existing offline backups. Here's how: For audit/view-only purposes – You can restore older backups in any AccountRight PC edition version prior to 2026.5 to view files. These versions remain available on our website at myob.com/downloads. For active files – If you have an active subscription, you can access prior years directly from your browser without restoring a backup. How can I view an old offline file after this change? To open an old offline file, customers can download a previous version of MYOB AccountRight PC Edition and use that to open, access, or interact with an offline file. PC Edition We currently host previous versions of MYOB AccountRight on our website, and we have no immediate plans to change that. Please note that due to monthly automatic software updates, you will need to download and reinstall that previous version of PC Edition if you want to access the offline file on an ongoing basis. Server Edition If you need to interact with old offline files on a regular basis, downloading and installing Server Edition will enable you to have offline access and it won’t be impacted by our monthly automatic updates. We strongly encourage customers to move their files online to ensure access to future features and security enhancements. In both cases (Server Edition and older versions of the PC Edition) there are risks. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. For perpetual licence holders, for now, you will continue to be able to access your file offline using one of the above-mentioned options. What happens to my specific version of an AR offline file? MYOB AccountRight Classic / V19 Can be opened in Classic/V19. The file will fail confirmation and become read-only, but you can still view files for audit purposes. MYOB AccountRight PC Edition From version 2026.5 onward, there will be no offline capability. Older versions remain available for download on our website, and backups can be restored to view and edit, provided you have an active licence (perpetual licence or current paying SaaS licence). Important: MYOB AccountRight auto-updates to the latest version each month, so if you do install an older version of PC Edition, this old version would need to be re-installed if you needed to access an offline file again in future. MYOB AccountRight Server Edition From version 2026.5 Server Edition will be offline-only. However, MYOB AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. How do I view previous years' data for an active file with a subscription? In MYOB AccountRight desktop You can override your current online live file by restoring an old backup OR download an old version of PC edition or install Server Edition and restore the backup locally (offline) In MYOB AccountRight browser – If your primary need is to view historical data for audits or reporting, the browser version is the simplest, most future-ready method. If you can’t see previous answers about installing PC or server edition You don't need any backup. Simply change the date range and you can view previous years' data directly. Financial year restrictions on reports have been removed — for example, you can now generate profit and loss comparative reports from 2012–2020 via browser (which is not possible in desktop). I upgraded from V19/Classic to the latest offline version, what does this change mean for me? We have three options available for you to consider: Move your file online. Take advantage of online capabilities that MYOB AccountRight has to offer. These include: Automatic cloud backups protecting your data without manual effort Live bank feeds that are more up to date Multi-user access — multiple people can work in your file at the same time Faster access to the latest software updates as soon as they are released Improved performance and upcoming AI-powered features Move to Server Edition – This retains offline access and interaction with your file for now. Please note: AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will not receive any future feature or security enhancements and will only receive the bug fixes. Return to Classic – You can view files in read-only mode for audit purposes, but you will not be able to edit offline.The Holidays Act is being replaced – what we know so far
Hi everyone! You may have seen the news: the Holidays Act 2003 is on its way out. The new Employment Leave Act 2026 received Royal Assent on 6 August 2026 and will replace it, with most of the new framework coming into force on August 2028. We know that's a while off, but given how long this reform has been talked about, we wanted to get ahead of the questions. The short version: Annual and sick leave move to an hours-based accrual system, tied to standard hours worked Working hours are split into standard, additional and casual categories A new Leave Compensation Payment (12.5% of ordinary hourly rate) applies to hours that don't accrue leave in the usual way Public holiday tests, pay statements and record-keeping requirements are all getting clearer rules We've put together a full breakdown here: The Employment Leave Act 2026 – a replacement for the NZ Holidays Act 2003 Nothing changes in your payroll today – the current Holidays Act still applies until the new Act takes effect. Our product and payroll teams are already working through what this means for MYOB's payroll solutions, and we'll post updates here as the guidance from MBIE and Employment New Zealand develops. Got questions? Drop them below and we'll do our best to answer, or point you to where the detail lives once it's confirmed.Email 2FA is being removed. Here’s how to stay ahead of it
Hi everyone! From September 2026, new customers and customers resetting their 2FA setup will no longer be able to use email as a 2FA method. If you already use email as a 2FA method today, you won’t lose access right away. We’re planning to fully decommission email 2FA for existing customers in 2027. We’re making this change because email is a weaker security option. If someone gets access to your inbox, they may also be able to access security codes or reset links. To avoid disruption later, we strongly recommend updating your sign-in setup now. The best setup is: a passkey for the fastest sign-in experience an authenticator app as your primary 2FA method SMS as your backup 2FA method If you use passkeys, you can set up to 5 across different devices. You can also make them platform-based, so if you save one in your password manager, iCloud Keychain or Google account, it can be available across multiple devices. That gives you more than one way back in if your main device is unavailable. If you’re using email 2FA today, now’s a good time to switch rather than wait for the 2027 decommissioning. Check out this page for more information and instructions!AccountRight Single Sign-on Re-Release
Hi everyone. Tomorrow we’re re-releasing AccountRight Single Sign-On (SSO). New logins to AccountRight Desktop will open in a browser window to login instead of the desktop sign-in window. We’ve been communicating this change via in-product messages and newsletters, over the past three weeks, but it may still catch some infrequent users by surprise. The initial release a few weeks ago did cause some confusion amongst users. Some were alarmed when the browser window opened, some hit a sign-in loop bug, and there was confusion around using multiple files under different user IDs simultaneously, which bookkeepers sometimes do. The bugs are now fixed and we've communicated experience changes ahead of this release. The benefits of SSO help reduce unnecessary logins, works better with password managers and passkeys, and remembers login email addresses. This new login experience makes accessing your MYOB file across desktop and browser more seamless. Once signed in, customers stay connected across desktop app and browser without needing to re-enter their details each time (ATO timeouts still apply). If you previously accessed different files using different email addresses at the same time, you'll need to add the same email / user ID to each file you want to have open simultaneously. To access a file with a different user ID, you’ll need to log out and then log back in with the new credentials. Signing back in is now much faster, with pre-filled email, password manager support, and passkeys.New Changes to Super - Made Super Easy
Hi there, The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must reach an employee’s super fund within seven business days of payday. The good news: if you’re using MYOB Pay Super with your payroll, you’re already set. Pay Super lets you make super payments directly from MYOB as often as you like (including each pay run), so you can meet the payday super timing without changing your current process. It’s included with your MYOB subscription and is compliant with ATO SuperStream requirements. What you need to do Keep processing your pays in MYOB as usual. If you’re already paying super via Pay Super with each pay run, you’re all set. If you currently pay super quarterly, you’ll simply need to start paying it alongside your pay runs — and you’ll automatically meet the new timing requirements when Payday Super begins. Not using Pay Super? Turn on Pay Super Go to the Payroll command centre and click Pay Superannuation if you're using AccountRight desktop. MYOB Business or browser users can head to the Payroll menu and select Super Payments. Click Sign up and follow the prompts. We’ll verify your bank account with a 1 cent deposit and an SMS code for secure authorisation. Assign your Pay Super payment authoriser(s) so approvals are in place before your first payment. Process payroll as usual and use MYOB to pay super each pay run, and meet the Payday Super timing from 1 July 2026. Learn more If you’d like to double-check your Pay Super setup or payment authorisers, you can review your settings any time in MYOB. To learn more about Payday Super, read our guide. If you have questions about Payday super or Pay Super, you can find answers or ask your questions here in the community forum. For AccountRight / Desktop > ask here For MYOB Business / Browser > ask here
