Action required: SMSF super payments may fail — closed ESA providers
Hi everyone, If you have employees with self-managed super funds (SMSFs), there's something you need to check before your next pay run. A number of SMSF electronic service address (ESA) providers closed before 1 July 2026 — including SuperChoice (SMSF), CFSCSSMSF, ClearviewSMSF, MercerSMSF, and AUSPOSTSMSF. An ESA is the address an SMSF uses to receive super contributions through SuperStream. If an employee's SMSF is still linked to one of these closed providers, their super payment will fail. What you need to do Your employee (as SMSF trustee) will need to get a new ESA from an ATO-registered provider and send you their updated fund details — ABN, BSB, account number, and new ESA. Once you have those, create a new SMSF record in MYOB with the updated details. Existing SMSF records can't be edited, so it does need to be a new one. If you haven't paid yet: process your other employees now and pay the affected employee separately once their new SMSF record is set up. If a payment has already failed: reverse the batch, reprocess it without the affected employee, then pay them separately once the new SMSF is ready. Your employee can use this ATO page to find an approved ESA provider and keep their details up to date: Is your ESA up to date? (ato.gov.au) For the steps in MYOB: Reversing a super payment → Adding an SMSF → If you're not sure whether this affects any of your employees, check your employee SMSF records and look for ESAs from the providers listed above. Regards, MikeOffline mode changes 17/06/2026 – we’re improving how you can navigate this change
Hi everyone, There has been a lot of discussion about the Offline mode change to AccountRight which comes into effect with the next version release (2026.5) on 17/06/2026. TL;DR - from June 18th, you can now complete every step of this transition from AccountRight offline to AccountRight online yourself, directly within AccountRight. *NB those choosing to install Server Edition to stay offline are not impacted by these improvements/changes. The process for migrating from AccountRight to MYOB Business Lite/Pro is also unchanged - please refer to this help page for more information on moving to Lite/Pro. We know that call wait times have been much longer than usual, being unable to reach us to get help with this change has not been acceptable, and we’re sorry for that. This update will make the move online even easier with the new ability to self-serve. We’ve heard your feedback and worked hard on improvements in this release to support your file moving online, regardless of whether you already have a subscription or need to purchase one. This means you can navigate the change without needing to call us. These changes will be available after we release 2026.5. Because the release happens in the evening of the 17th, you can plan to do these steps from the morning of the 18th. Here is what will change and how to work through it when you open AccountRight from the 18 th June in version 2026.5. Your ‘Recently opened company file’ list will now only show online files. If you haven’t already moved your file online, then the recently opened company file list will likely be blank > this is expected, see below for how to open them. What to do next: Click on ‘open a company file’ From here, you will now see an updated interface with new information and options available (see image) 1) ‘Upload offline file’ In order to upload an offline file, you’ll need these 3 things need to be true That you are the file owner / online administrator That you have an active subscription available for the file to consume That the file you are uploading is already activated If these 3 things are already in place for you, then you can upload your file and continue working If you cant meet these 3 requirements above, please see the below for activating your file or purchasing a subscription: Have a subscription already, but the offline file is not activated? Then you will receive an error that ‘This company file is not activated’. You will need to open a previous version, as activations can only be done in 2026.4 or earlier. We have made this process easier for you Click the second button highlighted above ‘Open previous version’ Open the company file, then go to Help > Activate your company file Close and re-open AccountRight (this will re-open in 2026.5) Click on ‘upload offline file’ again Don't have a subscription yet? You can now purchase your AccountRight subscription within the product, meaning you won't need to call our Sales team. When you click ‘upload offline file’ and you do not have a subscription, you will be presented with a new message prompting the in product purchase, with the best possible offer that is available to you. On this screen, click ‘Subscribe now’ and you will be moved to a shopping cart where you can complete the purchase of a subscription with your discount offer included. Complete your purchase and you will receive an email with your subscription details including your new serial number.** Once you have the subscription, restart the process of uploading your offline file. **It is important to note that if you purchase a subscription through the process above, or you have recently purchased a subscription, then your new subscription will have a new / different serial number to your current file. When you re-try to upload your file, you will get a warning message that the serial numbers do not match. On this warning message, there will be a link you can click, which takes you through the process step by step on how to update the serial number in your file, before you upload it into your new subscription. *Note that this step must be completed in version 2026.4, which you can easily open using the ‘Open previous version’ button. Our sales and support teams are still available if you need help at any time, but we will likely continue to experience longer call wait times throughout end of financial year. You can see how to get in touch by visiting myob.com/contactus. For your reference, my original post announcing the change to offline mode with FAQs and additional discussions is here. Please leave any questions about these changes on this post which we will be monitoring closely. Regards, Mike/MYOBPayday Super and the 7-day rule: what to know about processing times
Hi everyone! We’re seeing more questions about whether super payments are reaching employee funds within the new Payday Super timeframe. If you’re feeling a bit anxious about that, you’re not alone. This is a major industry-wide shift from a quarterly super process to a much tighter one tied to each payday. From 1 July 2026, super contributions need to reach an employee’s super fund within 7 business days of payday. That is a big change from the old quarterly rhythm, so it’s natural that businesses, payroll teams, clearing houses and super funds are all adjusting to the new pace. It’s also important to keep the ATO’s first-year compliance approach in perspective. The key theme is genuine effort and prompt resolution, not perfection on day one. Employers who are trying to do the right thing and who fix issues quickly are not the primary focus of compliance action in the first year. What matters most for employers The most practical steps are still the most important ones: Submit super on or as close to payday as possible. Make sure employee fund details are accurate and up to date, because errors are one of the most common causes of delays and rejected payments. Check payment status in MYOB and act quickly if something needs attention. Leave enough time for the full payment journey, not just the authorisation step. Why a payment may not appear in a fund straight away A payment reaching a super fund and appearing in an employee’s account are not always the same moment. After a payment is authorised, it still moves through bank and clearing house processing. Once it reaches the fund, the fund may still need time to reconcile and allocate that contribution to the member account. That means there can be a gap between payment being sent and the contribution being visible in the employee’s super account. On the fund side, allocation timing can still affect what people see and when they see it. It is also worth noting, that it is reasonable to expect that there will be late payments, the system as a whole is adjusting to this change. Regardless of the bank, software, clearing house, super fund etc involved. On comparisons with other providers We know some customers are comparing processing times across different providers right now. What’s worth remembering is that end-to-end timing depends on more than the payroll software alone. Bank cut-offs, clearing house processing, fund receipt, fund reconciliation and employee fund detail accuracy all play a part. So while comparisons are understandable, the more useful question is whether you’re authorising promptly, using correct employee fund details, and checking statuses early enough to fix issues fast. When to get support involved As a whole, please give the system time to adjust to this change. Given that we know the system as a whole is adjusting to the change, that you only have the payment and authorisation in your control, and that the first year approach from the ATO is based on genuine effort, there is no cause for alarm right now. Helpful links MYOB Payday Super support hub Make superannuation payments Set up Pay Super ATO Payday Super resources ATO Practical Compliance Guideline PCG 2026/1New Changes to Super - Made Super Easy
Hi there, The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must reach an employee’s super fund within seven business days of payday. The good news: if you’re using MYOB Pay Super with your payroll, you’re already set. Pay Super lets you make super payments directly from MYOB as often as you like (including each pay run), so you can meet the payday super timing without changing your current process. It’s included with your MYOB subscription and is compliant with ATO SuperStream requirements. What you need to do Keep processing your pays in MYOB as usual. If you’re already paying super via Pay Super with each pay run, you’re all set. If you currently pay super quarterly, you’ll simply need to start paying it alongside your pay runs — and you’ll automatically meet the new timing requirements when Payday Super begins. Not using Pay Super? Turn on Pay Super Go to the Payroll command centre and click Pay Superannuation if you're using AccountRight desktop. MYOB Business or browser users can head to the Payroll menu and select Super Payments. Click Sign up and follow the prompts. We’ll verify your bank account with a 1 cent deposit and an SMS code for secure authorisation. Assign your Pay Super payment authoriser(s) so approvals are in place before your first payment. Process payroll as usual and use MYOB to pay super each pay run, and meet the Payday Super timing from 1 July 2026. Learn more If you’d like to double-check your Pay Super setup or payment authorisers, you can review your settings any time in MYOB. To learn more about Payday Super, read our guide. If you have questions about Payday super or Pay Super, you can find answers or ask your questions here in the community forum. For AccountRight / Desktop > ask here For MYOB Business / Browser > ask hereSet up Pay Super today — it only takes a couple of minutes
Hi everyone, From 1 July (tomorrow), super needs to be paid on payday, not quarterly. If you haven't set up Pay Super yet — or started and didn't finish — now's the time. The new sign-up is fully digital. Sign up now and you can start paying super today. It's included in MYOB payroll subscriptions. Already set up? You can now update your bank details, manage your authorised users, and change your payment limits yourself — all in MYOB. Visit the Payday Super Support Hub for more information.AccountRight Single Sign-on Re-Release
Hi everyone. Tomorrow we’re re-releasing AccountRight Single Sign-On (SSO). New logins to AccountRight Desktop will open in a browser window to login instead of the desktop sign-in window. We’ve been communicating this change via in-product messages and newsletters, over the past three weeks, but it may still catch some infrequent users by surprise. The initial release a few weeks ago did cause some confusion amongst users. Some were alarmed when the browser window opened, some hit a sign-in loop bug, and there was confusion around using multiple files under different user IDs simultaneously, which bookkeepers sometimes do. The bugs are now fixed and we've communicated experience changes ahead of this release. The benefits of SSO help reduce unnecessary logins, works better with password managers and passkeys, and remembers login email addresses. This new login experience makes accessing your MYOB file across desktop and browser more seamless. Once signed in, customers stay connected across desktop app and browser without needing to re-enter their details each time (ATO timeouts still apply). If you previously accessed different files using different email addresses at the same time, you'll need to add the same email / user ID to each file you want to have open simultaneously. To access a file with a different user ID, you’ll need to log out and then log back in with the new credentials. Signing back in is now much faster, with pre-filled email, password manager support, and passkeys.AccountRight Classic v19 and earlier are retired
We want to let you know that AccountRight v19 and earlier versions will be retired from 28 February 2026. Key dates: 28 February 2026: AccountRight v19 and all earlier versions will become read-only after your next file confirmation. You can view historical data but will not be able to make any changes to your AccountRight classic file. To continue working, you will need to subscribe and move your data to a supported MYOB AccountRight product. View MYOB plans and pricing Linking your new supported MYOB AccountRight product to your existing file Migrate your data: You can submit your file to migrate your data to the newest AccountRight and choose to work on desktop, online, or both — whatever suits your workflow. Click here to start your migration. Alternately you can switch to an MYOB Business plan that suits you. Our team members are available to discuss your options and assist with data migration. Why are we making this change? The end of AccountRight Classic support was official in September 2019. Since then, MYOB ceased to provide features, patches, compliance updates, or product support for the software. This included updates for newer Windows operating systems. AccountRight Classic is built on technology that no longer meets current security, performance, and compliance standards. Our focus is investing in developing newer technologies that better align with the evolving needs of our customers. Our commitment to you At MYOB, we're committed to supporting and adding value to your business. Our goal is to deliver solutions that help you save time, increase efficiency, and collaborate better with your advisors—whether you work online, offline, or both. As we evolve our technology and services, our commitment to your success remains our top priority. If you have any questions or would like to discuss your options, please contact us on: (AU) 1300 793 427 or (NZ) 0800 150 008. Our team will work with you to make your transition as smooth as possible.Reminder: Changes to MYOB AccountRight offline mode
****15/06/26 Hi all, I'm updating this post to let you know that we have updated our help information to make it easier for customers to understand the process of moving online. Particularly, the step around updating your serial number in product seems to catch a few people. Please check out the information here. It is important to note that these steps will only work until the 17th June when the changes to offline mode take place. We will update the help again with the process for going online after the 17th once the change has gone through. Hi everyone ---------------------- A reminder was emailed to our customers this week, and I am posting an update here as well for any who might have missed it or not yet received it. From 17 June 2026, MYOB AccountRight desktop app (PC edition) will only work with company files stored online. Offline mode will no longer be available, and from version 2026.5 (PC edition) you’ll no longer be able to open, edit or save files stored locally (in My Library or Network Library). *You'll still be able to view offline backups in previous AccountRight versions for audit requirements AccountRight desktop isn’t going anywhere. The only change is that your company file will need to be online to receive product and security updates, support, and online services. If you’re currently using an offline AccountRight file with an active subscription, you need to move your file online before 17 June 2026 to continue to access AccountRight . There’s no additional cost to move your existing subscribed file online. If you're not ready to move online by 17 June 2026, MYOB AccountRight Server Edition is a temporary solution that supports working offline for the short-term. Please note, Server Edition will only support offline files from version 2026.5. To access online files, you will need to download and install the latest version of MYOB AccountRight PC edition or login to MYOB AccountRight in the browser. Why are we making this change? The offline version of MYOB AccountRight desktop is built on technology that no longer meets today’s performance standards. Moving online will: Improve performance, reliability and security, such as 2FA and regular online back-ups Ensure MYOB AccountRight is built on current, supported technology Deliver faster and more frequent improvements, including stronger AI capabilities Align with industry best practice and evolving needs of our customers We remain committed to supporting your business far into the future. Our focus is shifting to investing in our next generation of online products and modern technology that reflects the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors. We’ve put together an overview of what’s changing and how to move your file online linked here Please note, that any SME customers who need to take action will be communicated with via email on Tuesday 21st April. FAQs 21/04 There is a legal requirement for businesses to keep records for 7 years – can I access an old back up for these purposes? Yes. You can continue to meet your 7-year record-keeping obligations with your existing offline backups. Here's how: For audit/view-only purposes – You can restore older backups in any AccountRight PC edition version prior to 2026.5 to view files. These versions remain available on our website at myob.com/downloads. For active files – If you have an active subscription, you can access prior years directly from your browser without restoring a backup. How can I view an old offline file after this change? To open an old offline file, customers can download a previous version of MYOB AccountRight PC Edition and use that to open, access, or interact with an offline file. PC Edition We currently host previous versions of MYOB AccountRight on our website, and we have no immediate plans to change that. Please note that due to monthly automatic software updates, you will need to download and reinstall that previous version of PC Edition if you want to access the offline file on an ongoing basis. Server Edition If you need to interact with old offline files on a regular basis, downloading and installing Server Edition will enable you to have offline access and it won’t be impacted by our monthly automatic updates. We strongly encourage customers to move their files online to ensure access to future features and security enhancements. In both cases (Server Edition and older versions of the PC Edition) there are risks. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. For perpetual licence holders, for now, you will continue to be able to access your file offline using one of the above-mentioned options. What happens to my specific version of an AR offline file? MYOB AccountRight Classic / V19 Can be opened in Classic/V19. The file will fail confirmation and become read-only, but you can still view files for audit purposes. MYOB AccountRight PC Edition From version 2026.5 onward, there will be no offline capability. Older versions remain available for download on our website, and backups can be restored to view and edit, provided you have an active licence (perpetual licence or current paying SaaS licence). Important: MYOB AccountRight auto-updates to the latest version each month, so if you do install an older version of PC Edition, this old version would need to be re-installed if you needed to access an offline file again in future. MYOB AccountRight Server Edition From version 2026.5 Server Edition will be offline-only. However, MYOB AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. How do I view previous years' data for an active file with a subscription? In MYOB AccountRight desktop You can override your current online live file by restoring an old backup OR download an old version of PC edition or install Server Edition and restore the backup locally (offline) In MYOB AccountRight browser – If your primary need is to view historical data for audits or reporting, the browser version is the simplest, most future-ready method. If you can’t see previous answers about installing PC or server edition You don't need any backup. Simply change the date range and you can view previous years' data directly. Financial year restrictions on reports have been removed — for example, you can now generate profit and loss comparative reports from 2012–2020 via browser (which is not possible in desktop). I upgraded from V19/Classic to the latest offline version, what does this change mean for me? We have three options available for you to consider: Move your file online. Take advantage of online capabilities that MYOB AccountRight has to offer. These include: Automatic cloud backups protecting your data without manual effort Live bank feeds that are more up to date Multi-user access — multiple people can work in your file at the same time Faster access to the latest software updates as soon as they are released Improved performance and upcoming AI-powered features Move to Server Edition – This retains offline access and interaction with your file for now. Please note: AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will not receive any future feature or security enhancements and will only receive the bug fixes. Return to Classic – You can view files in read-only mode for audit purposes, but you will not be able to edit offline.Finding transactions just got easier
The “Transactions” tab in Find transactions now makes searching simple and clearer results at a glance – so you can get in, find what you need, and move on. With new filters and richer results, it’s quicker to spot the right transaction and spend less time searching (or second-guessing). With this update, you can now: narrow searches with new filters: transaction type, contact and category find the right transaction easier with more context at a glance spend less time searching and troubleshooting transactions See it in action >> https://app.myob.com/?dl=transactionListMYOB Announcements Update - May 2026
**Updated timings as of 11am AU 14/05** Hi all, Good news regarding the planned downtime. We have been able to shrink this further to help minimise the disruption to customers. This will be split by access to myaccount.myob.com and access to your software. Software downtime for affected users: 2am - 5pm AEST Saturday myaccount.myob.com outage for ALL users: 2am AEST Saturday - 1.00am AEST Monday **Original message below** Hi everyone, its been 3 months since my last update here so I wanted to make another post and keep everyone informed. These changes are still ongoing, and after last weekends maintenance (and downtime) for some customers it is a good time for me to highlight this important work again. Our original announcements were shared last December in relation to an improved My Account experience, a new look bill, and updated account payments & processing (you can revisit the details for SMEs here and Partners here). Then in February, we began migrating user profiles to these new and improved experiences which prompted my previous reminder in Feb. These migrations are still occurring. Since February, we have been migrating users in small batches, processed overnight to minimise disruption. Each time, we aim to have this updated on our status page, which is why you will see that most days there is a notification for affected services. As we head towards end of financial year for Australia, we recognise it's important that we complete this work asap and avoid any interruptions to customers through June and July, this means we are ramping up to complete work over the weekends for the rest of the May. You can expect over the next 3 weekends until the end of May that we will be working hard to complete all remaining migrations and upgrades. If you are among those affected, you may experience a temporary service lockdown from late Friday until early Monday. We appreciate you being on this journey with us as we build a better MYOB together. We believe these improvements will help you save time, reduce complexity, and achieve even more with our platform. Thank you for your continued trust and partnership.
