Reminder: Changes to MYOB AccountRight offline mode
****15/06/26 Hi all, I'm updating this post to let you know that we have updated our help information to make it easier for customers to understand the process of moving online. Particularly, the step around updating your serial number in product seems to catch a few people. Please check out the information here. It is important to note that these steps will only work until the 17th June when the changes to offline mode take place. We will update the help again with the process for going online after the 17th once the change has gone through. Hi everyone ---------------------- A reminder was emailed to our customers this week, and I am posting an update here as well for any who might have missed it or not yet received it. From 17 June 2026, MYOB AccountRight desktop app (PC edition) will only work with company files stored online. Offline mode will no longer be available, and from version 2026.5 (PC edition) you’ll no longer be able to open, edit or save files stored locally (in My Library or Network Library). *You'll still be able to view offline backups in previous AccountRight versions for audit requirements AccountRight desktop isn’t going anywhere. The only change is that your company file will need to be online to receive product and security updates, support, and online services. If you’re currently using an offline AccountRight file with an active subscription, you need to move your file online before 17 June 2026 to continue to access AccountRight . There’s no additional cost to move your existing subscribed file online. If you're not ready to move online by 17 June 2026, MYOB AccountRight Server Edition is a temporary solution that supports working offline for the short-term. Please note, Server Edition will only support offline files from version 2026.5. To access online files, you will need to download and install the latest version of MYOB AccountRight PC edition or login to MYOB AccountRight in the browser. Why are we making this change? The offline version of MYOB AccountRight desktop is built on technology that no longer meets today’s performance standards. Moving online will: Improve performance, reliability and security, such as 2FA and regular online back-ups Ensure MYOB AccountRight is built on current, supported technology Deliver faster and more frequent improvements, including stronger AI capabilities Align with industry best practice and evolving needs of our customers We remain committed to supporting your business far into the future. Our focus is shifting to investing in our next generation of online products and modern technology that reflects the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors. We’ve put together an overview of what’s changing and how to move your file online linked here Please note, that any SME customers who need to take action will be communicated with via email on Tuesday 21st April. FAQs 21/04 There is a legal requirement for businesses to keep records for 7 years – can I access an old back up for these purposes? Yes. You can continue to meet your 7-year record-keeping obligations with your existing offline backups. Here's how: For audit/view-only purposes – You can restore older backups in any AccountRight PC edition version prior to 2026.5 to view files. These versions remain available on our website at myob.com/downloads. For active files – If you have an active subscription, you can access prior years directly from your browser without restoring a backup. How can I view an old offline file after this change? To open an old offline file, customers can download a previous version of MYOB AccountRight PC Edition and use that to open, access, or interact with an offline file. PC Edition We currently host previous versions of MYOB AccountRight on our website, and we have no immediate plans to change that. Please note that due to monthly automatic software updates, you will need to download and reinstall that previous version of PC Edition if you want to access the offline file on an ongoing basis. Server Edition If you need to interact with old offline files on a regular basis, downloading and installing Server Edition will enable you to have offline access and it won’t be impacted by our monthly automatic updates. We strongly encourage customers to move their files online to ensure access to future features and security enhancements. In both cases (Server Edition and older versions of the PC Edition) there are risks. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. For perpetual licence holders, for now, you will continue to be able to access your file offline using one of the above-mentioned options. What happens to my specific version of an AR offline file? MYOB AccountRight Classic / V19 Can be opened in Classic/V19. The file will fail confirmation and become read-only, but you can still view files for audit purposes. MYOB AccountRight PC Edition From version 2026.5 onward, there will be no offline capability. Older versions remain available for download on our website, and backups can be restored to view and edit, provided you have an active licence (perpetual licence or current paying SaaS licence). Important: MYOB AccountRight auto-updates to the latest version each month, so if you do install an older version of PC Edition, this old version would need to be re-installed if you needed to access an offline file again in future. MYOB AccountRight Server Edition From version 2026.5 Server Edition will be offline-only. However, MYOB AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. How do I view previous years' data for an active file with a subscription? In MYOB AccountRight desktop You can override your current online live file by restoring an old backup OR download an old version of PC edition or install Server Edition and restore the backup locally (offline) In MYOB AccountRight browser – If your primary need is to view historical data for audits or reporting, the browser version is the simplest, most future-ready method. If you can’t see previous answers about installing PC or server edition You don't need any backup. Simply change the date range and you can view previous years' data directly. Financial year restrictions on reports have been removed — for example, you can now generate profit and loss comparative reports from 2012–2020 via browser (which is not possible in desktop). I upgraded from V19/Classic to the latest offline version, what does this change mean for me? We have three options available for you to consider: Move your file online. Take advantage of online capabilities that MYOB AccountRight has to offer. These include: Automatic cloud backups protecting your data without manual effort Live bank feeds that are more up to date Multi-user access — multiple people can work in your file at the same time Faster access to the latest software updates as soon as they are released Improved performance and upcoming AI-powered features Move to Server Edition – This retains offline access and interaction with your file for now. Please note: AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will not receive any future feature or security enhancements and will only receive the bug fixes. Return to Classic – You can view files in read-only mode for audit purposes, but you will not be able to edit offline.Offline mode changes 17/06/2026 – we’re improving how you can navigate this change
Hi everyone, There has been a lot of discussion about the Offline mode change to AccountRight which comes into effect with the next version release (2026.5) on 17/06/2026. TL;DR - from June 18th, you can now complete every step of this transition from AccountRight offline to AccountRight online yourself, directly within AccountRight. *NB those choosing to install Server Edition to stay offline are not impacted by these improvements/changes. The process for migrating from AccountRight to MYOB Business Lite/Pro is also unchanged - please refer to this help page for more information on moving to Lite/Pro. We know that call wait times have been much longer than usual, being unable to reach us to get help with this change has not been acceptable, and we’re sorry for that. This update will make the move online even easier with the new ability to self-serve. We’ve heard your feedback and worked hard on improvements in this release to support your file moving online, regardless of whether you already have a subscription or need to purchase one. This means you can navigate the change without needing to call us. These changes will be available after we release 2026.5. Because the release happens in the evening of the 17th, you can plan to do these steps from the morning of the 18th. Here is what will change and how to work through it when you open AccountRight from the 18 th June in version 2026.5. Your ‘Recently opened company file’ list will now only show online files. If you haven’t already moved your file online, then the recently opened company file list will likely be blank > this is expected, see below for how to open them. What to do next: Click on ‘open a company file’ From here, you will now see an updated interface with new information and options available (see image) 1) ‘Upload offline file’ In order to upload an offline file, you’ll need these 3 things need to be true That you are the file owner / online administrator That you have an active subscription available for the file to consume That the file you are uploading is already activated If these 3 things are already in place for you, then you can upload your file and continue working If you cant meet these 3 requirements above, please see the below for activating your file or purchasing a subscription: Have a subscription already, but the offline file is not activated? Then you will receive an error that ‘This company file is not activated’. You will need to open a previous version, as activations can only be done in 2026.4 or earlier. We have made this process easier for you Click the second button highlighted above ‘Open previous version’ Open the company file, then go to Help > Activate your company file Close and re-open AccountRight (this will re-open in 2026.5) Click on ‘upload offline file’ again Don't have a subscription yet? You can now purchase your AccountRight subscription within the product, meaning you won't need to call our Sales team. When you click ‘upload offline file’ and you do not have a subscription, you will be presented with a new message prompting the in product purchase, with the best possible offer that is available to you. On this screen, click ‘Subscribe now’ and you will be moved to a shopping cart where you can complete the purchase of a subscription with your discount offer included. Complete your purchase and you will receive an email with your subscription details including your new serial number.** Once you have the subscription, restart the process of uploading your offline file. **It is important to note that if you purchase a subscription through the process above, or you have recently purchased a subscription, then your new subscription will have a new / different serial number to your current file. When you re-try to upload your file, you will get a warning message that the serial numbers do not match. On this warning message, there will be a link you can click, which takes you through the process step by step on how to update the serial number in your file, before you upload it into your new subscription. *Note that this step must be completed in version 2026.4, which you can easily open using the ‘Open previous version’ button. Our sales and support teams are still available if you need help at any time, but we will likely continue to experience longer call wait times throughout end of financial year. You can see how to get in touch by visiting myob.com/contactus. For your reference, my original post announcing the change to offline mode with FAQs and additional discussions is here. Please leave any questions about these changes on this post which we will be monitoring closely. Regards, Mike/MYOBPayment Schedules - now available
We're excited to share that Payment Schedules is now available when sending invoices with Online Payments* turned on for MYOB Business and AccountRight users. If you have ever had to send three invoices for the one job just to manage a deposit, a progress payment and a final balance, this update is for you. With Payment Schedules, you can split invoice payments into deposits or instalments, all from a single invoice. What you can do: Add a payment schedule to a single invoice Take an invoice deposit and collect the balance later Split the total into instalments due over time. Set custom amounts or percentages and due dates for each payment A few things to know: Payment Schedules requires Online Payments to be turned on. If you are not set up yet, you can apply directly from your MYOB account. Available on MYOB Business and AccountRight (Lite, Pro, Plus and Premier) in Australia Support content can be found here This feature came out of the feedback we have been hearing for a while, so thank you to everyone who raised it. We will keep improving based on what you tell us, so drop a comment below if you have questions or want to share how it is working for you. Learn more about Payment Schedules → Here See Payment Schedules in action below: *Use of online payments is subject to approval. Fees apply (inc GST): $0.25 per transaction + 1.8% of each payment transaction. Payments are accepted via Visa, Mastercard, AMEX, Apple Pay, BPAY, Google Pay and PayPal. View full terms and conditions.Keeping your subscription payments up to date
We’ve recently seen an increase in declined subscription payments caused by invalid expiry dates in our system. If your most recent subscription payment was declined, it’s usually a quick fix — you just need to update your card details or expiry date. How to get things back on track Log in to myaccount.myob.com Go to your billing or payment details section. Update your credit card details, including the expiry date. Save your changes and, if prompted, retry the payment. Once your details are updated, your subscription payments should process as normal. If you receive an error in MyAccount (this may happen when there are multiple payment profiles present) please try logging in to my.myob.com to update your payment details instead. If you’ve updated your card and you’re still seeing issues, please contact our support team at myob.com/contactus so we can help investigate.New Changes to Super - Made Super Easy
Hi there, The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must reach an employee’s super fund within seven business days of payday. The good news: if you’re using MYOB Pay Super with your payroll, you’re already set. Pay Super lets you make super payments directly from MYOB as often as you like (including each pay run), so you can meet the payday super timing without changing your current process. It’s included with your MYOB subscription and is compliant with ATO SuperStream requirements. What you need to do Keep processing your pays in MYOB as usual. If you’re already paying super via Pay Super with each pay run, you’re all set. If you currently pay super quarterly, you’ll simply need to start paying it alongside your pay runs — and you’ll automatically meet the new timing requirements when Payday Super begins. Not using Pay Super? Turn on Pay Super Go to the Payroll command centre and click Pay Superannuation if you're using AccountRight desktop. MYOB Business or browser users can head to the Payroll menu and select Super Payments. Click Sign up and follow the prompts. We’ll verify your bank account with a 1 cent deposit and an SMS code for secure authorisation. Assign your Pay Super payment authoriser(s) so approvals are in place before your first payment. Process payroll as usual and use MYOB to pay super each pay run, and meet the Payday Super timing from 1 July 2026. Learn more If you’d like to double-check your Pay Super setup or payment authorisers, you can review your settings any time in MYOB. To learn more about Payday Super, read our guide. If you have questions about Payday super or Pay Super, you can find answers or ask your questions here in the community forum. For AccountRight / Desktop > ask here For MYOB Business / Browser > ask hereMYOB Announcements Update - May 2026
**Updated timings as of 11am AU 14/05** Hi all, Good news regarding the planned downtime. We have been able to shrink this further to help minimise the disruption to customers. This will be split by access to myaccount.myob.com and access to your software. Software downtime for affected users: 2am - 5pm AEST Saturday myaccount.myob.com outage for ALL users: 2am AEST Saturday - 1.00am AEST Monday **Original message below** Hi everyone, its been 3 months since my last update here so I wanted to make another post and keep everyone informed. These changes are still ongoing, and after last weekends maintenance (and downtime) for some customers it is a good time for me to highlight this important work again. Our original announcements were shared last December in relation to an improved My Account experience, a new look bill, and updated account payments & processing (you can revisit the details for SMEs here and Partners here). Then in February, we began migrating user profiles to these new and improved experiences which prompted my previous reminder in Feb. These migrations are still occurring. Since February, we have been migrating users in small batches, processed overnight to minimise disruption. Each time, we aim to have this updated on our status page, which is why you will see that most days there is a notification for affected services. As we head towards end of financial year for Australia, we recognise it's important that we complete this work asap and avoid any interruptions to customers through June and July, this means we are ramping up to complete work over the weekends for the rest of the May. You can expect over the next 3 weekends until the end of May that we will be working hard to complete all remaining migrations and upgrades. If you are among those affected, you may experience a temporary service lockdown from late Friday until early Monday. We appreciate you being on this journey with us as we build a better MYOB together. We believe these improvements will help you save time, reduce complexity, and achieve even more with our platform. Thank you for your continued trust and partnership.AccountRight Single Sign-on Re-Release
Hi everyone. Tomorrow we’re re-releasing AccountRight Single Sign-On (SSO). New logins to AccountRight Desktop will open in a browser window to login instead of the desktop sign-in window. We’ve been communicating this change via in-product messages and newsletters, over the past three weeks, but it may still catch some infrequent users by surprise. The initial release a few weeks ago did cause some confusion amongst users. Some were alarmed when the browser window opened, some hit a sign-in loop bug, and there was confusion around using multiple files under different user IDs simultaneously, which bookkeepers sometimes do. The bugs are now fixed and we've communicated experience changes ahead of this release. The benefits of SSO help reduce unnecessary logins, works better with password managers and passkeys, and remembers login email addresses. This new login experience makes accessing your MYOB file across desktop and browser more seamless. Once signed in, customers stay connected across desktop app and browser without needing to re-enter their details each time (ATO timeouts still apply). If you previously accessed different files using different email addresses at the same time, you'll need to add the same email / user ID to each file you want to have open simultaneously. To access a file with a different user ID, you’ll need to log out and then log back in with the new credentials. Signing back in is now much faster, with pre-filled email, password manager support, and passkeys.Attach documents to sales transactions and general journals in AccountRight now!
Hey everyone! Happy to announce the ability for AccountRight desktop users to attach documents to sales transactions and general journals is live! To attach documents, you'll find the 'attachments' button on the invoice, quote, sales order and general journal screen. When you're ready to email these attachments with your sales transactions, the 'attach' button can be found in the email screen when emailing an invoice, quote or sales order. This feature has been heavily requested on the Ideas Exchange. Thank you all for taking the time to post, vote and comment - your feedback has helped shape this new feature for AccountRight desktop.Finding transactions just got easier
The “Transactions” tab in Find transactions now makes searching simple and clearer results at a glance – so you can get in, find what you need, and move on. With new filters and richer results, it’s quicker to spot the right transaction and spend less time searching (or second-guessing). With this update, you can now: narrow searches with new filters: transaction type, contact and category find the right transaction easier with more context at a glance spend less time searching and troubleshooting transactions See it in action >> https://app.myob.com/?dl=transactionListIntroducing passkeys: a smarter, safer way to sign in to MYOB
Keeping your MYOB account safe and secure is always our priority. That’s why we’re introducing a passkey sign-in technology. Passkeys will be rolled out across MYOB as a new way to sign in that’s more secure and easier to use from the 21st of April! What is a passkey? A passkey is an industry-standard way to sign in without typing your MYOB password. On a device you trust, it works like this: You choose Sign in with a passkey. Your device asks you to confirm it’s you – for example with Face ID, fingerprint, or your device PIN. Your device and MYOB do a quick, secure check in the background to confirm the match. Instead of you entering a password, that device proves it’s you. The details it uses to do that stay on the device – they’re never shown on screen or shared with MYOB. If you’re on a device that doesn’t have a passkey set up, you can still sign in the usual way with your password and MFA code. What this means for you: Less typing on devices with a passkey Less to remember Less hassle at sign-in, with stronger protection for your account How do passkeys keep my account secure? Most account breaches don’t start with “high‑tech hacking” – they start with someone being tricked: Clicking a fake login link Entering details on a look‑alike website Sharing a “quick code” with someone pretending to be support Passkeys are designed to stop exactly these kinds of attacks: They only work on genuine MYOB sign-in pages and apps (for example, pages at MYOB: Business software you'll never outgrow ). If the site isn’t real, your passkey won’t be offered or won’t work. There’s nothing useful for scammers to see or steal. A passkey isn’t a password or code you can read, write down, or tell someone, and it stays safely on your device. To use your passkey, someone would need both your device and your Face ID/fingerprint/PIN. Knowing your email or password isn’t enough. That’s why passkeys are much harder to steal or phish than passwords. How do I set up passkeys for MYOB? Getting started only takes a few minutes: Sign in to MYOB as you normally would Go to My Account > Security Look for Passkeys (or Add a passkey) Follow the prompts to create a passkey on your device Once set up, you’ll be able to sign in with your passkey on supported devices and browsers, and continue to benefit from MFA protection where required. Why this matters for your business You might be thinking, “My login works fine today.” And that’s great. But passwords and one‑time codes are still one of the easiest ways for scammers to get into business accounts. If an attacker gets into your MYOB account, they can: Change the bank details on your invoices Send fake invoices to your clients Expose payroll and employee data Leave you spending hours (or days) untangling the mess Passkeys reduce this risk by removing the most commonly stolen element: the password. ‘They also make things easier, day-to-day’ Fewer support tickets or calls about forgotten passwords Less time spent managing access, more time spent running your business What about two‑factor authentication (2FA)? You’ll still use a quick second step (like your authenticator app or an SMS code) after your passkey. This extra check gives your business stronger protection across your account, especially for sensitive areas like payroll and tax, and meets ATO requirements for two-factor authentication Think of it like this: Passkey = strong, phishing‑resistant way to prove it’s you MFA step (code or app) = an extra safety layer to protect sensitive data It’s a small extra step for a big security upgrade. You’re not alone – this is becoming the new standard Passkeys are already being adopted by thousands of businesses and customers across Australia and New Zealand, and by major technology providers globally. They’re fast becoming the new standard for secure sign‑in. By turning on passkeys, you’re putting your business in line with modern, best‑practice security. Safeguard your business today – head to your My Account security page and set up your passkeys now!
