Hello everyone,
We hope you’ve had a great start to the new year! Following the announcements we shared last December in relation to an improved My Account experience, a new look bill, and updated account payments and processing (you can revisit the details for SMEs here and Partners here), we wanted to provide a brief update on what’s next.
We’re excited to let you know that we’re now beginning to transition customers to our new and improved experiences.
These updates are designed based on your valuable feedback to make MYOB more intuitive, and aligned with how you work.
What This Means for You
Over the coming weeks and months, you might notice some changes as we gradually roll out these enhancements. There may be a minimal period of downtime, and you can monitor this on our status hub - https://status.myob.com. Our goal is to make this shift as seamless as possible. In most cases, these updates will happen automatically, bringing you the latest features and improvements with minimal disruption.
We’re Here to Help
Your experience is our priority. If you have any questions, encounter an issue, or simply want to learn more about what’s changing for you, our support team is ready to assist.
Here’s how to get in touch:
- Preferred & Fastest Option: Log in to myaccount.myob.com to create a support ticket or start a live chat with our team.
- All Contact Methods: For a full list of ways to reach us, please visit myob.com/contactus.
We appreciate you being on this journey with us as we build a better MYOB together. We believe these improvements will help you save time, reduce complexity, and achieve even more with our platform.
Thank you for your continued trust and partnership.
