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MYOB Community Forum - September summary
1 MIN READ Hello community! September has seen some changes in results for the forum. There are positives to be taken and there are also signs of areas to improve. There was a big reduction in pages/posts viewed in the forum last month. 22% lower than the previous month. BUT what is interesting is that there was only a 2% reduction in the number of posts made AND pages viewed per visit is still increasing. The number of replies per post also reduced last month which is a good indication that our community members and our moderators are able to provide answers with less replies (ideally 1 reply) Mike_James and gavin12345 continue to be our most engaged community members based on the number of replies they have made to others here on the forum. But in other areas like the number of visits to the forum, number of likes given and the number of posts viewed, there are some newcomers. Thank you to LisaMPW , jballiono , jlpatch , astonkoedyk and JWorkright for your time on the forum in September. If you have any feedback on the forum or your experience using it, please feel free to add a comment here or send a private message to either me or AmandaCL Our moderators kept busy last month as well. Together they viewed more than 5,000 posts and made more than 500 replies. Thank you everyone for being part of the community! Tell your friends - lets make this community bigger and better than ever. Cheers, MikeEnhanced security measures are live 30/09/24
2 MIN READ Hello community Our support teams have seen an increase in calls related to 2FA since this update went live yesterday. This is somewhat expected, because 2FA is now being requested more often, but it is preventable by setting up a secondary authentication method. That way, if for example you recently got a new phone, you would still be able to authenticate using your secondary method to access your software and also access My Account to update your 2FA to the new device. The change We have rolled out an enhanced security measure designed to provide additional protection and help prevent unauthorised access. Here’s what you need to know. What changed? From 30 September, login and two-factor authentication (2FA) will be required at least once every 24 hours for the following products: MYOB Business MYOB AccountRight (browser and desktop*) *Online files only MYOB Connected Ledger MYOB Practice Learn more here Please note: 2FA will be required to login to your account, and is not required for each file (if you have multiple files) How to prepare Set up multiple 2FA methods to receive your verification codes, such as an authentication app or SMS. This will help you to avoid sign-in hassles that can occur if you can't access your codes via your usual 2FA method. Don’t forget, individuals must have their own login, and 2FA, to access our software. This means, no sharing of login details between team members. This includes you, your team members and your clients. Set up now Read more here in this community forum post aboutsetting up additional two-factor authentication methods. Cheers, MYOB!We’re saying goodbye to our Old Essentials Invoice App
1 MIN READ What's changing The Old Essentials Invoice App is being sunsetted and will be officially decommissioned on 19th September 2024. There are a small number of customers who we believe are still using the old app. We will be guiding them to switch to the new iOS or Android versions (launched back in 2020). Until now, customers were able to continue using the old app if they’d kept in on their devices, however it hasn’t been available on app stores for some time. An upgrade message has been present upon login during this time. Why are we doing this? Microsoft/Azure is decommissioning the STS (security token service) that the old app uses for customer login. This last remaining cohort will join the +13k app users using the new version. Key dates Decommissioned on 19th September 2024. Audience All MYOB customers still using the Old Essentials Invoice App in Australia and New Zealand. For more information checkout the MYOB Invoice App webpageImportant update regarding Tall Emu (also known as MYOB CRM)
1 MIN READ Hello community members and visitors! Please note an important update regarding Tall Emu (also known as MYOB CRM) In February 2022, MYOB acquired Tall Emu and since then has been investing in its features and functionality. MYOB has identified and decided that the future success of Tall Emu will be best served by a team with a dedicated focus on evolving Tall Emu’s innovative business management solutions. As such, we are delighted to confirm that Tall Emu is returning to the hands of its founder and former CEO, Mike Nash from the 16th September 2024. If you have any questions about Tall Emu or require support, please contact them directly. You can log a ticket viahelpdesk@tallemu.com or by phoning (+61)2 9299 9959. Cheers, MikeGMYOB Community Forum - August in review
1 MIN READ Hello community! August was a great month for our community forum. Overall, there was an 11% reduction in the number of page views on the forum (compared to July) but we always expect July to be the busiest month with end of financial year in Australia so we are still showing a good upward trend in use of the forum. There were also more members willing to jump in and ask questions which is fantastic, we saw a 36% increase in forum discussions with 871 new posts. Our resident superstars continue to be the top contributors when it comes to replies made, visits to the forum and posts viewed. But we have a couple of new names showing up for likes given. Thank you to everyone for your contributions to this great community. Mike_James gavin12345 jlpatch cramptons W_Sailor JenDPT And of course - a big thank you to our moderators Princess_R Doreen_P Earl_HD, Genreve_S, Isaiah_C. If you have any feedback, thoughts, comments, suggestions. Please do not hesitate to reach out to myself or AmandaCL
