Changes to MYOB AccountRight offline mode
Hi everyone An important is being emailed to our customers this week, and I am posting an update here as well for any who might have missed it or not yet received it. From 17 June 2026, MYOB AccountRight desktop app (PC edition) will only work with company files stored online. Offline mode will no longer be available, and from version 2026.5 (PC edition) you’ll no longer be able to open, edit or save files stored locally (in My Library or Network Library). *You'll still be able to view offline backups in previous AccountRight versions for audit requirements AccountRight desktop isn’t going anywhere. The only change is that your company file will need to be online to receive product and security updates, support, and online services. If you’re currently using an offline AccountRight file with an active subscription, you need to move your file online before 17 June 2026 to continue to access AccountRight . There’s no additional cost to move your existing subscribed file online. Why are we making this change? The offline version of MYOB AccountRight desktop is built on technology that no longer meets today’s performance standards. Moving online will: Improve performance, reliability and security, such as 2FA and regular online back-ups Ensure MYOB AccountRight is built on current, supported technology Deliver faster and more frequent improvements, including stronger AI capabilities Align with industry best practice and evolving needs of our customers We remain committed to supporting your business far into the future. Our focus is shifting to investing in our next generation of online products and modern technology that reflects the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors. We’ve put together an overview of what’s changing and how to move your file online linked here Please note, that any SME customers who need to take action will be communicated with via email on Tuesday 21st April. Updated FAQs 21/04 There is a legal requirement for businesses to keep records for 7 years – can I access an old back up for these purposes? Yes. You can continue to meet your 7-year record-keeping obligations with your existing offline backups. Here's how: For audit/view-only purposes – You can restore older backups in any AccountRight PC edition version prior to 2026.5 to view files. These versions remain available on our website at myob.com/downloads. For active files – If you have an active subscription, you can access prior years directly from your browser without restoring a backup. How can I view an old offline file after this change? To open an old offline file, customers can download a previous version of MYOB AccountRight PC Edition and use that to open, access, or interact with an offline file. PC Edition We currently host previous versions of MYOB AccountRight on our website, and we have no immediate plans to change that. Please note that due to monthly automatic software updates, you will need to download and reinstall that previous version of PC Edition if you want to access the offline file on an ongoing basis. Server Edition If you need to interact with old offline files on a regular basis, downloading and installing Server Edition will enable you to have offline access and it won’t be impacted by our monthly automatic updates. We strongly encourage customers to move their files online to ensure access to future features and security enhancements. In both cases (Server Edition and older versions of the PC Edition) there are risks. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. For perpetual licence holders, for now, you will continue to be able to access your file offline using one of the above-mentioned options. What happens to my specific version of an AR offline file? MYOB AccountRight Classic / V19 Can be opened in Classic/V19. The file will fail confirmation and become read-only, but you can still view files for audit purposes. MYOB AccountRight PC Edition From version 2026.5 onward, there will be no offline capability. Older versions remain available for download on our website, and backups can be restored to view and edit, provided you have an active licence (perpetual licence or current paying SaaS licence). Important: MYOB AccountRight auto-updates to the latest version each month, so if you do install an older version of PC Edition, this old version would need to be re-installed if you needed to access an offline file again in future. MYOB AccountRight Server Edition From version 2026.5 Server Edition will be offline-only. However, MYOB AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. How do I view previous years' data for an active file with a subscription? In MYOB AccountRight desktop You can override your current online live file by restoring an old backup OR download an old version of PC edition or install Server Edition and restore the backup locally (offline) In MYOB AccountRight browser – If your primary need is to view historical data for audits or reporting, the browser version is the simplest, most future-ready method. If you can’t see previous answers about installing PC or server edition You don't need any backup. Simply change the date range and you can view previous years' data directly. Financial year restrictions on reports have been removed — for example, you can now generate profit and loss comparative reports from 2012–2020 via browser (which is not possible in desktop). I upgraded from V19/Classic to the latest offline version, what does this change mean for me? We have three options available for you to consider: Move your file online. Take advantage of online capabilities that MYOB AccountRight has to offer. These include: Automatic cloud backups protecting your data without manual effort Live bank feeds that are more up to date Multi-user access — multiple people can work in your file at the same time Faster access to the latest software updates as soon as they are released Improved performance and upcoming AI-powered features Move to Server Edition – This retains offline access and interaction with your file for now. Please note: AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will not receive any future feature or security enhancements and will only receive the bug fixes. Return to Classic – You can view files in read-only mode for audit purposes, but you will not be able to edit offline.Introducing passkeys: a smarter, safer way to sign in to MYOB
Keeping your MYOB account safe and secure is always our priority. That’s why we’re introducing a passkey sign-in technology. Passkeys will be rolled out across MYOB as a new way to sign in that’s more secure and easier to use from the 21st of April! What is a passkey? A passkey is an industry-standard way to sign in without typing your MYOB password. On a device you trust, it works like this: You choose Sign in with a passkey. Your device asks you to confirm it’s you – for example with Face ID, fingerprint, or your device PIN. Your device and MYOB do a quick, secure check in the background to confirm the match. Instead of you entering a password, that device proves it’s you. The details it uses to do that stay on the device – they’re never shown on screen or shared with MYOB. If you’re on a device that doesn’t have a passkey set up, you can still sign in the usual way with your password and MFA code. What this means for you: Less typing on devices with a passkey Less to remember Less hassle at sign-in, with stronger protection for your account How do passkeys keep my account secure? Most account breaches don’t start with “high‑tech hacking” – they start with someone being tricked: Clicking a fake login link Entering details on a look‑alike website Sharing a “quick code” with someone pretending to be support Passkeys are designed to stop exactly these kinds of attacks: They only work on genuine MYOB sign-in pages and apps (for example, pages at MYOB: Business software you'll never outgrow ). If the site isn’t real, your passkey won’t be offered or won’t work. There’s nothing useful for scammers to see or steal. A passkey isn’t a password or code you can read, write down, or tell someone, and it stays safely on your device. To use your passkey, someone would need both your device and your Face ID/fingerprint/PIN. Knowing your email or password isn’t enough. That’s why passkeys are much harder to steal or phish than passwords. How do I set up passkeys for MYOB? Getting started only takes a few minutes: Sign in to MYOB as you normally would Go to My Account > Security Look for Passkeys (or Add a passkey) Follow the prompts to create a passkey on your device Once set up, you’ll be able to sign in with your passkey on supported devices and browsers, and continue to benefit from MFA protection where required. Why this matters for your business You might be thinking, “My login works fine today.” And that’s great. But passwords and one‑time codes are still one of the easiest ways for scammers to get into business accounts. If an attacker gets into your MYOB account, they can: Change the bank details on your invoices Send fake invoices to your clients Expose payroll and employee data Leave you spending hours (or days) untangling the mess Passkeys reduce this risk by removing the most commonly stolen element: the password. ‘They also make things easier, day-to-day’ Fewer support tickets or calls about forgotten passwords Less time spent managing access, more time spent running your business What about two‑factor authentication (2FA)? You’ll still use a quick second step (like your authenticator app or an SMS code) after your passkey. This extra check gives your business stronger protection across your account, especially for sensitive areas like payroll and tax, and meets ATO requirements for two-factor authentication Think of it like this: Passkey = strong, phishing‑resistant way to prove it’s you MFA step (code or app) = an extra safety layer to protect sensitive data It’s a small extra step for a big security upgrade. You’re not alone – this is becoming the new standard Passkeys are already being adopted by thousands of businesses and customers across Australia and New Zealand, and by major technology providers globally. They’re fast becoming the new standard for secure sign‑in. By turning on passkeys, you’re putting your business in line with modern, best‑practice security. Safeguard your business today – head to your My Account security page and set up your passkeys now!AccountRight 2026.2 Single Sign-On (SSO) - Update
Hi All, Providing an update that we have turned off the AccountRight Single Sign-On (SSO) temporarily. This was done on Friday 20th March. We apologise for any disruption to your experience last week due to the new login. Our priority is to ensure that any future changes to how you access AccountRight are communicated clearly and introduced in a way that works for your business. What we heard: The change came as a surprise to customers and there was concern that the change might be untrustworthy. Customer have highlighted that this was as a change that should have had better advance communication from MYOB There was an unexpected bug that caused a sign in loop. We have since discovered this occurred when the browser version was not matching the desktop version and we will work to address this before turning SSO on again. Lastly, multiple customers shared frustration when accessing multiple instances of AccountRight at the same time with different user logins. After the update, customers had to re-log in everytime they switched between files with the solution of ensuring that they have the same user profile added to every file that would allow switching. We will be seeking to interview some of those who shared this impact to better understand how and why customers have multiple files with different users so that we can find an appropriate solution SSO will be reintroduced at a later date, once we've taken the time to address the concerns raised and ensure a better experience for everyone. If you have any questions or are experiencing issues, please don't hesitate to contact our support team. We appreciate your patience. Regards, MYOB (Mike)Enhanced security measures are live - 27/11/24 (Update 19/12/24)
Hi everyone, Update 19/12/24 - Are you still there? Hello Community members and followers of this security updates thread! Its been a few days since we last spoke. There is a great update coming through already for the inactivity timeout changes in the browser. AND its releasing Today the 19/12/24. Users in the browser will now be provided with a warning message 5 minutes prior to the inactivity timeout. This will show at the top of the window with "Are you still there?" and provides a clickable option to confirm "I'm still here" - example image below Update 05/12/24: Session Inactivity Lock for AccountRight Desktop App We've consulted with the ATO and have been able to agree that AccountRight Desktop can be excluded from the 30 minute inactivity lock requirement. We can confirm this feature has now been removed from the desktop app. While the inactivity lock is no longer in place on the AccountRight desktop app, we strongly encourage everyone to implement sensible security measures on your individual devices. This includes setting up automatic timeouts and using password-protected logins for added protection. The 30-minute inactivity lock will remain in place for MYOB Business and MYOB AccountRight in the browser, in line with ATO requirements. Previous update to this post (27/11/24) The changes for inactivity went live today on the 27th November. Specifically for AccountRight, many customers encountered unexpected crashing/freezing of the software after entering their password to sign in again. Work in progress would also be lost due to the crash. I want to assure everyone that this is not the expected behaviour associated with the inactivity timeout. You can expect the screen to blur and a message pop up. Click sign in again as [user]. Enter your password and you will be back to continue where you were (no loss to work in progress) As a result of the crashing, we have temporarily disabled the inactivity timeout for AccountRight, you will need to close and re-open AccountRight for this change to take effect. Thank you for the feedback, examples and information provided on these issues today. We are continuing to investigate before it is enabled again. I’m updating this post (2:30pm AU 21/11/24), as there have been a lot of comments and engagement in the change. With over 100 comments on the post, we are starting to get the same questions being asked, and answers being missed so I hope to summarise the change and key questions/feedback here. The change/s and timeline September 30 th > MYOB implemented 2FA being required at least once every 24 hours Some initial feedback came through about the 2FA prompt caused customers to lose work in progress MYOB has implemented a fix based on feedback and 2FA is prompted on the first login each day to avoid loss of work November 27 th > you'll be asked to sign back in after 20-30 minutes of inactivity (announced November 19 th ) This announcement on inactivity is driving a significant amount of feedback and discussion that I will summarise below What’s changing: From Wednesday 27 November 2024, you’ll be asked to sign back in after 20–30 minutes of inactivity. After this time, your screen will become locked and blurred. To continue working, you'll need to sign back in with your username and password. This applies to the following MYOB software: MYOB Business, MYOB AccountRight and AccountRight browser (online files only), MYOB Connected Ledger, MYOB Business Payroll Only and MYOB Practice. Browser: Desktop: What do you need to do? When you’re presented with the Are you still there? message we recommend that you click Sign in using [existing email] to return to work in progress. Note* 2FA is not required as part of signing in again and your email will automatically be pre-filled Will I lose my work when the screen is greyed out? If you sign back into your account using your existing email, you won’t lose any work in progress and can continue where you left off. However, if you choose to sign in to a different account, your work will not be saved. If you click Back or Reload, or if you don’t sign back in after 12 hours, you'll also lose work in progress. How does the inactivity screen work between Browser and Desktop? When you are logged into both the Browser and Desktop at the same time, each session will operate independently. This means that if you are inactive in the Desktop version, you can remain active in the Browser version. The inactivity timeouts for these sessions are separate from one another. When signing back in after inactivity, do I have to enter my email, password and do 2FA? No, your email will be automatically pre-filled when signing back in using your existing email to both the desktop and browser software. Users will be required to enter their password only. 2FA is still a 24-hour requirement and not required for signing back in after an inactivity timeout. Can I opt out of the new inactivity or 24-hour 2FA security measures? No, as these are mandatory compliance changes in line with industry best practice, they cannot be disabled Why am I being asked to login or do 2FA multiple times a day? Based on scenarios described in the forum + a known issue that MYOB is currently working to resolve, this could be for one of the following reasons. Closing AccountRight using the ‘x’ is currently causing 2FA to be prompted when re-opening the software even if it is less than 24 hours. This was recently discovered as a bug/regression with the last AccountRight 2024.10 release and the team are releasing a fix to this asap. This has been resolved* Opening multiple instances of AccountRight. This seems to something multiple customers are doing when they have multiple files they work on. Instead of switching between files (no login would be required) they are all opened concurrently and each instance of AccountRight that is opened will require a login Is this an MYOB decision or required by the ATO? And subsequently, why do New Zealand customers need to adhere to ATO requirements? Yes, both the 24 hour 2FA and the inactivity timeout changes are mandated requirements from the ATO. This requirement seeks to minimise the opportunity for unauthorised users to access Taxation, Accounting, Payroll, Business Registry or Superannuation related information. Read more on the ATO website here if interested New Zealand customers, although not bound by the same requirements set by the ATO, will share the same security measures as our Australian customers so that MYOB is providing best practice security to all customers. MYOB has also published help articles that explain the changes and can be found below For Australian customers here For New Zealand customers hereIncrease to Pay Super Payment Limits
Hey community! We wanted to share a quick update on Pay Super payment limits. We've heard from a number of you that the previous $15,000 limit was causing frustration — especially with Payday Super coming on 1 July, where you'll be paying super more frequently and may need more flexibility. Good news: we've increased the Pay Super payment limit and you can update your own limit directly in MYOB — all self-serve, no need to contact us. Check out this page for instructions on how to update your payment limit! If you need a limit above the available options, please email paysuper@myob.com directly. If you've already submitted a request to increase your limit, our team will be in touch — but feel free to go ahead and update it yourself now. Any questions, drop them below.Updates to MYOB direct account payments and processing
Starting 24 October 2025, we’re partnering with Stripe to manage automatic recurring payments for your MYOB subscription/s. Stripe is a trusted, secure payment platform used by millions of businesses worldwide. There’s nothing you’ll need to do - we’ll use the same credit card or bank account to deduct payments automatically. This change will be rolled out over the next three months. If you're a customer in New Zealand paying on account via EFT, please note that we will only accept payments into MYOB's Westpac bank account. Please check your bill for the correct payment details and update your systems accordingly to ensure your payments are processed without delay.MYOB Essentials is changing to MYOB Business
MYOB Essentials is changing to MYOB Business As part of our strategy to streamline our small and medium-sized business solutions, all remaining MYOB Essentials subscriptions will transition to MYOB Business from January 2026. This update introduces a more flexible pricing model, making it easier to upgrade or downgrade subscription plans as your business needs evolve. What’s changing Subscription name: Your bill will now show "MYOB Business" instead of "MYOB Essentials". Pricing: Your current rates will stay the same. We've applied a discount and waived payroll usage fees to maintain your existing price point. In early 2026, we will look to change your fee structure to add payroll usage fees. You'll receive advance notice of any future pricing changes. Use of Premium Inventory or Online Payments may attract additional fees or charges. Software use: There will be no changes to how you use the software. Depending on the plan, you may notice new features and enhancements. Please review the new MYOB Business Terms of Use. By continuing to use MYOB Business after 1 May 2026, you are agreeing to these Terms of Use. Any upgrades or use of Premium Inventory or Online Payments before 1 May 2026 will be subject to the MYOB Business Terms of Use.MYOB Announcements Update - Feb 2026
Hello everyone, We hope you’ve had a great start to the new year! Following the announcements we shared last December in relation to an improved My Account experience, a new look bill, and updated account payments and processing (you can revisit the details for SMEs here and Partners here), we wanted to provide a brief update on what’s next. We’re excited to let you know that we’re now beginning to transition customers to our new and improved experiences. These updates are designed based on your valuable feedback to make MYOB more intuitive, and aligned with how you work. What This Means for You Over the coming weeks and months, you might notice some changes as we gradually roll out these enhancements. There may be a minimal period of downtime, and you can monitor this on our status hub - https://status.myob.com. Our goal is to make this shift as seamless as possible. In most cases, these updates will happen automatically, bringing you the latest features and improvements with minimal disruption. We’re Here to Help Your experience is our priority. If you have any questions, encounter an issue, or simply want to learn more about what’s changing for you, our support team is ready to assist. Here’s how to get in touch: Preferred & Fastest Option: Log in to myaccount.myob.com to create a support ticket or start a live chat with our team. All Contact Methods: For a full list of ways to reach us, please visit myob.com/contactus. We appreciate you being on this journey with us as we build a better MYOB together. We believe these improvements will help you save time, reduce complexity, and achieve even more with our platform. Thank you for your continued trust and partnership.New Changes to Super - Made Super Easy
Hi there, The new Payday Super legislation will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages from 1 July 2026. Contributions must reach an employee’s super fund within seven business days of payday. The good news: if you’re using MYOB Pay Super with your payroll, you’re already set. Pay Super lets you make super payments directly from MYOB as often as you like (including each pay run), so you can meet the payday super timing without changing your current process. It’s included with your MYOB subscription and is compliant with ATO SuperStream requirements. What you need to do Keep processing your pays in MYOB as usual. If you’re already paying super via Pay Super with each pay run, you’re all set. If you currently pay super quarterly, you’ll simply need to start paying it alongside your pay runs — and you’ll automatically meet the new timing requirements when Payday Super begins. Not using Pay Super? Turn on Pay Super Go to the Payroll command centre and click Pay Superannuation if you're using AccountRight desktop. MYOB Business or browser users can head to the Payroll menu and select Super Payments. Click Sign up and follow the prompts. We’ll verify your bank account with a 1 cent deposit and an SMS code for secure authorisation. Assign your Pay Super payment authoriser(s) so approvals are in place before your first payment. Process payroll as usual and use MYOB to pay super each pay run, and meet the Payday Super timing from 1 July 2026. Learn more If you’d like to double-check your Pay Super setup or payment authorisers, you can review your settings any time in MYOB. To learn more about Payday Super, read our guide. If you have questions about Payday super or Pay Super, you can find answers or ask your questions here in the community forum. For AccountRight / Desktop > ask here For MYOB Business / Browser > ask hereKeeping your subscription payments up to date
We’ve recently seen an increase in declined subscription payments caused by invalid expiry dates in our system. If your most recent subscription payment was declined, it’s usually a quick fix — you just need to update your card details or expiry date. How to get things back on track Log in to myaccount.myob.com Go to your billing or payment details section. Update your credit card details, including the expiry date. Save your changes and, if prompted, retry the payment. Once your details are updated, your subscription payments should process as normal. If you receive an error in MyAccount (this may happen when there are multiple payment profiles present) please try logging in to my.myob.com to update your payment details instead. If you’ve updated your card and you’re still seeing issues, please contact our support team at myob.com/contactus so we can help investigate.
