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MYOB Secure Invoicing Upgrade: update and Summary 11/03
Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it easier for everyone to find this important information. I will also be archiving the previous discussions on the forum so that this new post becomes easier for customers to find. It is a long update, but in the interest of transparency, fairness and to avoid any concerns around censorship, I am doing my best to make sure everything is covered. The Secure Invoicing upgrade began with a small test group of customers in October 2024, and we have continued to roll this out to more customers in small batches since then. We are some time away from this being released to all customers, so don’t worry if you have not heard of it or seen any communication from us. What is the Secure invoicing upgrade? Secure invoicing is an important upgrade being rolled out this year to customers who send invoices on MYOB subscription plans. From MYOB Business Lite, through to AccountRight Premier. The upgrade adds multiple layers of security for your business, plus automation features designed to help you save time and accelerate cashflow. The Secure Invoicing ecosystem is a combination of the secure distribution of invoices using MYOBs trusted software (Email, SMS, CopyLink) and the ability to accept secure payments. Secure invoicing includes: Always-on fraud monitoring for transactions and payment activity Secure payment methods MYOB verified badge End-to-end secure invoice distribution Additional questions/objections to this: Why is online payments combined with secure invoicing? + Online payments should be separate / I don’t want online payments + I’m happy to have additional security with invoicing but I don’t want to have payments. The distribution of invoices using MYOB software, fraud monitoring and secure payment of invoices is combined into a single MYOB Secure invoicing ecosystem to provide the best possible protection for businesses and consumers. Although these features are combined, you have the flexibility to adjust settings to suit your preferences around the secure payment methods. Learn more about changing your settings here Is this the same as e-Invoicing? No – e-Invoicing is an ATO initiative, similar to this but it is only for the digital exchange of invoice information directly between a supplier’s and buyer’s accounting systems, regardless of the software they use. You can learn about e-invoicing here. MYOB Secure invoicing is for all business using MYOBs software, and applies regardless of whether the invoice is being sent to a business or a consumer. Why is MYOB making this change? Cyber security is a constantly evolving landscape with new threats emerging daily. MYOB continuously develops and invests in solutions to meet these challenges, but security is a shared responsibility and requires vigilance from everyone. Financial losses from online fraud and cyber scams cost Australians over $2 billion in 2023. Scam reports from businesses rose by 28%, resulting in $29.5 million in losses. Small businesses, with fewer resources for risk mitigation, were hit hardest, reporting nearly $12 million in losses from false billing—the most common scam. MYOB understands that falling victim to a cyber scam can have very real consequences. That’s why we have developed and will continue to invest in secure invoicing, in addition to other essential security measures like Multifactor Authentication (MFA) and inactivity login timers. Additional questions/objections to this: Is there a legislative/legal mandate that MYOB is adhering to for this change? No, the Secure Invoicing upgrade is a decision MYOB has made to protect business and consumers across Australia. There has been reference to MYOB complying with legislation as part of the verification process and this is still also true when it comes to the Secure payments component. To comply with anti-money laundering legislation, we must verify certain documents in line with KYC regulations. Read more here. What do I have to do? Customers are required to verify their business as part of the upgrade process. This includes identity verification of all ultimate beneficial owners (typically any individual with 25% or more ownership or voting rights for a company) Find out more about verification here Additional questions related to this: I don’t want to give sensitive information to MYOB + How is my data being stored and treated All information will be handled in accordance with our Privacy Policy, which can be accessed here: www.myob.com/au/privacy-policy. For further peace of mind, our current system for verification erases documents after 30 days and does not store them indefinitely. What happens if I don’t want to verify my business and/or I don’t want to upgrade? Customers who do not complete the business verification and upgrade to secure invoicing will be restricted from utilising the MYOB platform for distribution of invoices. This means that distribution of invoices using the secure methods of email, copy link and SMS will be unavailable. Customers can continue to send their invoices themselves however and will need to use a ‘Print to PDF’ option, then manually email the invoice themselves through Outlook, Gmail etc. Additional questions related to this: If I can no longer email invoices through my software, will I still be able to email payslips and other information? Yes the restrictions only apply to the distribution of invoices. There is no restriction to emailing other items. What are the fees and charges for the online payments feature? The fee for secure payments is 1.8% of the invoice value + 25c transaction fee. This only applies if the invoice is paid by a secure payment method. For example, if the recipient of the invoice still chooses to transfer the money to you via bank transfer, there are no fees. But if they paid via Bpay, Visa, Mastercard etc then the fees apply. Please note that there is flexibility with the fees. You can decide whether the fee is paid for by you or by the person paying the invoice (surcharging). *Please note, BPAY fees are unable to be surcharged to the customer. You can also choose whether you want to have BPAY enabled or disabled You can choose whether you want to have secure payments enabled or disabled *Please also be advised, that after completing the secure invoicing upgrade, the secure payments feature will be enabled on by default. Find out more about the fees and charges here Why should I use online payments? (spoiler, this hasn’t been asked yet, but it’s important to know) Using the online payments feature has multiple benefits to you and your business. Get paid faster – the sooner a customer receives an invoice, the quicker they can pay you. But how much of a pain is it to copy a BSB and Account number into your banking app and make a transfer, add in the reference etc. The Pay now button in the invoice makes payment quicker and easier helping you get paid faster. Getting paid faster helps increase cash flow to your business Better security – online invoice payments use several layers of protection to identify fraudulent behaviour. Peace of mind – A network of verified businesses means fewer risks and safer transactions, so clients can invoice with confidence, and customers can pay knowing they’re interacting with a trusted business. Save time – get automatic notifications when payment is made on an invoice. Payments are automatically recorded in your software and the invoice closed off. Less time chasing payments and debtors. Read all about it here Additional questions/complaints related to this: I don’t want to use the service Why should I verify if I am going to turn payments off afterwards MYOBs position is that Secure payments not only protects businesses and consumers from fraud but it supports businesses in getting paid faster, increase available cashflow and saving time chasing debtors or reconciling. We recommend and encourage customers to keep this feature enabled Thank you for taking the time to read and understand this change more. If you have a question, you are still welcome to reply to this post or start a new discussion in the forum. Kind regards, Mike/MYOB
Mike_MYOB
4 days ago Place MYOB Announcements
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MYOB SME Performance Indicator
Hey MYOB Community! I wanted to share this information with the community in case you have not seen it before. Each time we release an update I will aim to inform the community for those who find it interesting and/or useful. What is the SME performance indicator? MYOB has partnered with Impact Economics and Policy to release a new edition of the MYOB Business Monitor: Small and Medium Enterprise (SME) Performance Indicator. The SME Performance Indicator is an aggregation of gross value added (GVA) for the small business sector (1-19 employees). Analysis of this sector, including breakdowns of key industries and states, provides insight into our economic future. Check out a snapshot of the report and insights on our website: Click here Download the full report: Click here Check out the feature on the findings of MYOBs report in this article by The Australian: With this third edition of the report, our findings are receiving more traction and you will find reference to the report and our findings in multiple sources. MYOB SME Performance Indicator shows recovery in Australia’s economy | The Australian Previous reports: October 2024 here July 2024 here
Mike_MYOB
21 days ago Place MYOB Announcements
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Coming up: MYOB Product Managers on the Community Forum
Hey community members, visitors, lurkers and contributors! Here with some exciting news to share with you all. This year, we’ll be kicking off a brand new series here on our Community Forum. Each month, we’ll be spotlighting a different MYOB Product Manager, giving you the chance to learn more about them, their role, and the products or workflows they oversee here at MYOB. After we post an introduction about them, we'll be opening a dedicated Q&A board for the entire week, giving you the opportunity to ask questions for the featured Product Manager. This builds on last years refresh of the Ideas Exchange. It's a chance for new conversations, valuable insights, and a stronger feedback loop between the people behind the products and our community that uses them. You can expect our first Product Manager spotlight on the 30th of January! We’d love for you to participate, ask anything you're curious about and share your experiences. Looking forward to seeing you all there! Cheers, Amanda.
AmandaCL
2 months ago Place MYOB Announcements
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Support over the holidays - 2024
Hello everyone, Thank you to all of the MYOB customers, community members, lurkers, helpers and watchers throughout 2024! It has been a huge year for the Community Forum with our major platform upgrade in May and then the refresh of our Ideas exchange in November. With other improvements along the way like board names, archiving of posts, moderator speed to respond and more. I'm looking forward to seeing the potential of this community realised throughout 2025! A sneak peek at what to expect next year will be a refresh of the roles/ranks/badges in the forum and also bringing you more useful content. We will begin publishing information about our app marketplace partners, more blogs with helpful information and one I am really excited about....., you will start to see more from our various product managers in the forum too. Once a month we will spotlight a product manager, allow time for our community members to ask questions and they will also spend some time moderating/answering questions. THIS IS AWESOME. Please see the hours that support is available over the coming holiday period below: *I will make a separate post about the hours of availability for practice support Cheers and I hope that everyone has a happy holiday season. Mike G
Mike_MYOB
3 months ago Place MYOB Announcements
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Enhanced security measures are live - 27/11/24 (Update 19/12/24)
Hi everyone, Update 19/12/24 - Are you still there? Hello Community members and followers of this security updates thread! Its been a few days since we last spoke. There is a great update coming through already for the inactivity timeout changes in the browser. AND its releasing Today the 19/12/24. Users in the browser will now be provided with a warning message 5 minutes prior to the inactivity timeout. This will show at the top of the window with "Are you still there?" and provides a clickable option to confirm "I'm still here" - example image below Update 05/12/24: Session Inactivity Lock for AccountRight Desktop App We've consulted with the ATO and have been able to agree that AccountRight Desktop can be excluded from the 30 minute inactivity lock requirement. We can confirm this feature has now been removed from the desktop app. While the inactivity lock is no longer in place on the AccountRight desktop app, we strongly encourage everyone to implement sensible security measures on your individual devices. This includes setting up automatic timeouts and using password-protected logins for added protection. The 30-minute inactivity lock will remain in place for MYOB Business and MYOB AccountRight in the browser, in line with ATO requirements. Previous update to this post (27/11/24) The changes for inactivity went live today on the 27th November. Specifically for AccountRight, many customers encountered unexpected crashing/freezing of the software after entering their password to sign in again. Work in progress would also be lost due to the crash. I want to assure everyone that this is not the expected behaviour associated with the inactivity timeout. You can expect the screen to blur and a message pop up. Click sign in again as [user]. Enter your password and you will be back to continue where you were (no loss to work in progress) As a result of the crashing, we have temporarily disabled the inactivity timeout for AccountRight, you will need to close and re-open AccountRight for this change to take effect. Thank you for the feedback, examples and information provided on these issues today. We are continuing to investigate before it is enabled again. I’m updating this post (2:30pm AU 21/11/24), as there have been a lot of comments and engagement in the change. With over 100 comments on the post, we are starting to get the same questions being asked, and answers being missed so I hope to summarise the change and key questions/feedback here. The change/s and timeline September 30 th > MYOB implemented 2FA being required at least once every 24 hours Some initial feedback came through about the 2FA prompt caused customers to lose work in progress MYOB has implemented a fix based on feedback and 2FA is prompted on the first login each day to avoid loss of work November 27 th > you'll be asked to sign back in after 20-30 minutes of inactivity (announced November 19 th ) This announcement on inactivity is driving a significant amount of feedback and discussion that I will summarise below What’s changing: From Wednesday 27 November 2024, you’ll be asked to sign back in after 20–30 minutes of inactivity. After this time, your screen will become locked and blurred. To continue working, you'll need to sign back in with your username and password. This applies to the following MYOB software: MYOB Business, MYOB AccountRight and AccountRight browser (online files only), MYOB Connected Ledger, MYOB Business Payroll Only and MYOB Practice. Browser: Desktop: What do you need to do? When you’re presented with the Are you still there? message we recommend that you click Sign in using [existing email] to return to work in progress. Note* 2FA is not required as part of signing in again and your email will automatically be pre-filled Will I lose my work when the screen is greyed out? If you sign back into your account using your existing email, you won’t lose any work in progress and can continue where you left off. However, if you choose to sign in to a different account, your work will not be saved. If you click Back or Reload, or if you don’t sign back in after 12 hours, you'll also lose work in progress. How does the inactivity screen work between Browser and Desktop? When you are logged into both the Browser and Desktop at the same time, each session will operate independently. This means that if you are inactive in the Desktop version, you can remain active in the Browser version. The inactivity timeouts for these sessions are separate from one another. When signing back in after inactivity, do I have to enter my email, password and do 2FA? No, your email will be automatically pre-filled when signing back in using your existing email to both the desktop and browser software. Users will be required to enter their password only. 2FA is still a 24-hour requirement and not required for signing back in after an inactivity timeout. Can I opt out of the new inactivity or 24-hour 2FA security measures? No, as these are mandatory compliance changes in line with industry best practice, they cannot be disabled Why am I being asked to login or do 2FA multiple times a day? Based on scenarios described in the forum + a known issue that MYOB is currently working to resolve, this could be for one of the following reasons. Closing AccountRight using the ‘x’ is currently causing 2FA to be prompted when re-opening the software even if it is less than 24 hours. This was recently discovered as a bug/regression with the last AccountRight 2024.10 release and the team are releasing a fix to this asap. This has been resolved* Opening multiple instances of AccountRight. This seems to something multiple customers are doing when they have multiple files they work on. Instead of switching between files (no login would be required) they are all opened concurrently and each instance of AccountRight that is opened will require a login Is this an MYOB decision or required by the ATO? And subsequently, why do New Zealand customers need to adhere to ATO requirements? Yes, both the 24 hour 2FA and the inactivity timeout changes are mandated requirements from the ATO. This requirement seeks to minimise the opportunity for unauthorised users to access Taxation, Accounting, Payroll, Business Registry or Superannuation related information. Read more on the ATO website here if interested New Zealand customers, although not bound by the same requirements set by the ATO, will share the same security measures as our Australian customers so that MYOB is providing best practice security to all customers. MYOB has also published help articles that explain the changes and can be found below For Australian customers here For New Zealand customers here
Mike_MYOB
4 months ago Place MYOB Announcements
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Single Touch Payroll (STP) Phase 1 service is closing down
From the 27th February 2025, customers that have not migrated to STP Phase 2 will be unable to report pay runs to the ATO. To retain access to the reporting centre, STP Phase 1 customers will need to move to STP Phase 2. Customers already reporting on STP Phase 2 will not be impacted. If you are unsure, visit the reporting centre where a visual indicator will show: Reporting on STP Phase 2. STP Phase 1 customers can visit https://www.myob.com/au/support/myob-business/payroll/single-touch-payroll-reporting/getting-ready-for-stp-phase-2 to find out how they will be impacted and how to move.
Simon-C
4 months ago Place MYOB Announcements
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Introducing the Partner Program Member Space on MYOB Community Forum
We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important MYOB updates. What You Can Expect: Central Hub for MYOB Updates: Stay informed on essential product updates and releases for you and your clients Events & Education: Keep track of upcoming events and learning opportunities. Tips & Tricks: Discover helpful strategies to enhance your service offerings. Market Insights: Access valuable market knowledge to share with your team and clients. Promotions: Stay updated on the latest marketing and sales offers. Engage with Fellow Members: Join discussion forums to connect with other accounting and bookkeeping partners and support SMEs across ANZ. Share Your Feedback: Use our ideas exchange feature to share your thoughts and feedback directly with MYOB. Utilising the MYOB Community Forum aims to enhance our communication with you, providing multiple ways to stay informed and engaged in the Partner Program. How to join? I'm already a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Join the Partner Program Member space here If you're already a member, but are unable to access the board, please request access by commenting here. I'm not a member of the Community Forum and want to join the exclusive space. Sign into the community forum using your existing MYOB login details Set up a username Request access to the Partner Program Member space by commenting here. Having trouble authenticating? Make sure you’ve set up additional methods of authentication. Learn how. We look forward to seeing you in the forum!
Mike_MYOB
5 months ago Place MYOB Announcements
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Improvements to updating employee pay details
Hi all, we've recently released a message in AccountRight and MYOB Business to prompt you to either keep an employee’s current Standard Pay hours or revert them to the default hours per pay frequency when the pay rate or frequency is changed in the Payroll Details > Wages tab. This is for Australia only and will keep customers aware of how changes in wages affect Standard Pay and give greater control when updating hourly employees. You can find out more for browser at point 6 here: https://www.myob.com/au/support/myob-business/payroll/changing-an-employees-salary-or-hourly-rate?productview=Browser and desktop at point 8 here: https://www.myob.com/au/support/myob-business/payroll/changing-an-employees-salary-or-hourly-rate?productview=Desktop
Simon-C
6 months ago Place MYOB Announcements
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MYOB Community Forum - September summary
Hello community! September has seen some changes in results for the forum. There are positives to be taken and there are also signs of areas to improve. There was a big reduction in pages/posts viewed in the forum last month. 22% lower than the previous month. BUT what is interesting is that there was only a 2% reduction in the number of posts made AND pages viewed per visit is still increasing. The number of replies per post also reduced last month which is a good indication that our community members and our moderators are able to provide answers with less replies (ideally 1 reply) Mike_James and gavin12345 continue to be our most engaged community members based on the number of replies they have made to others here on the forum. But in other areas like the number of visits to the forum, number of likes given and the number of posts viewed, there are some newcomers. Thank you to LisaMPW , jballiono , jlpatch , astonkoedyk and JWorkright for your time on the forum in September. If you have any feedback on the forum or your experience using it, please feel free to add a comment here or send a private message to either me or AmandaCL Our moderators kept busy last month as well. Together they viewed more than 5,000 posts and made more than 500 replies. Thank you everyone for being part of the community! Tell your friends - lets make this community bigger and better than ever. Cheers, Mike
Mike_MYOB
6 months ago Place MYOB Announcements
180Views
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We’re saying goodbye to our Old Essentials Invoice App
What's changing The Old Essentials Invoice App is being sunsetted and will be officially decommissioned on 19th September 2024. There are a small number of customers who we believe are still using the old app. We will be guiding them to switch to the new iOS or Android versions (launched back in 2020). Until now, customers were able to continue using the old app if they’d kept in on their devices, however it hasn’t been available on app stores for some time. An upgrade message has been present upon login during this time. Why are we doing this? Microsoft/Azure is decommissioning the STS (security token service) that the old app uses for customer login. This last remaining cohort will join the +13k app users using the new version. Key dates Decommissioned on 19th September 2024. Audience All MYOB customers still using the Old Essentials Invoice App in Australia and New Zealand. For more information checkout the MYOB Invoice App webpage
Mike_MYOB
6 months ago Place MYOB Announcements
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2Comments

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2025-03-11 105453.png","associationType":"COVER","width":477,"height":307,"altText":""},"BlogTopicMessage:message:890091":{"__typename":"BlogTopicMessage","subject":"MYOB Secure Invoicing Upgrade: update and Summary 11/03","conversation":{"__ref":"Conversation:conversation:890091"},"id":"message:890091","revisionNum":2,"uid":890091,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:259431"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":1475},"postTime":"2025-03-11T08:55:17.403+11:00","lastPublishTime":"2025-03-11T11:11:28.879+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it easier for everyone to find this important information. I will also be archiving the previous discussions on the forum so that this new post becomes easier for customers to find. It is a long update, but in the interest of transparency, fairness and to avoid any concerns around censorship, I am doing my best to make sure everything is covered. \n The Secure Invoicing upgrade began with a small test group of customers in October 2024, and we have continued to roll this out to more customers in small batches since then. We are some time away from this being released to all customers, so don’t worry if you have not heard of it or seen any communication from us. \n What is the Secure invoicing upgrade? \n Secure invoicing is an important upgrade being rolled out this year to customers who send invoices on MYOB subscription plans. From MYOB Business Lite, through to AccountRight Premier. The upgrade adds multiple layers of security for your business, plus automation features designed to help you save time and accelerate cashflow. \n The Secure Invoicing ecosystem is a combination of the secure distribution of invoices using MYOBs trusted software (Email, SMS, CopyLink) and the ability to accept secure payments. \n Secure invoicing includes: \n \n Always-on fraud monitoring for transactions and payment activity \n Secure payment methods \n MYOB verified badge \n End-to-end secure invoice distribution \n \n Additional questions/objections to this: \n \n Why is online payments combined with secure invoicing? + Online payments should be separate / I don’t want online payments + I’m happy to have additional security with invoicing but I don’t want to have payments.\n \n The distribution of invoices using MYOB software, fraud monitoring and secure payment of invoices is combined into a single MYOB Secure invoicing ecosystem to provide the best possible protection for businesses and consumers. Although these features are combined, you have the flexibility to adjust settings to suit your preferences around the secure payment methods. \n Learn more about changing your settings here \n \n \n \n \n Is this the same as e-Invoicing?\n \n No – e-Invoicing is an ATO initiative, similar to this but it is only for the digital exchange of invoice information directly between a supplier’s and buyer’s accounting systems, regardless of the software they use. \n You can learn about e-invoicing here. \n MYOB Secure invoicing is for all business using MYOBs software, and applies regardless of whether the invoice is being sent to a business or a consumer. \n \n \n \n Why is MYOB making this change? \n Cyber security is a constantly evolving landscape with new threats emerging daily. MYOB continuously develops and invests in solutions to meet these challenges, but security is a shared responsibility and requires vigilance from everyone. Financial losses from online fraud and cyber scams cost Australians over $2 billion in 2023. Scam reports from businesses rose by 28%, resulting in $29.5 million in losses. Small businesses, with fewer resources for risk mitigation, were hit hardest, reporting nearly $12 million in losses from false billing—the most common scam. MYOB understands that falling victim to a cyber scam can have very real consequences. That’s why we have developed and will continue to invest in secure invoicing, in addition to other essential security measures like Multifactor Authentication (MFA) and inactivity login timers. \n \n Additional questions/objections to this: \n \n Is there a legislative/legal mandate that MYOB is adhering to for this change?\n \n No, the Secure Invoicing upgrade is a decision MYOB has made to protect business and consumers across Australia. There has been reference to MYOB complying with legislation as part of the verification process and this is still also true when it comes to the Secure payments component. \n To comply with anti-money laundering legislation, we must verify certain documents in line with KYC regulations. Read more here. \n \n \n \n What do I have to do? \n Customers are required to verify their business as part of the upgrade process. This includes identity verification of all ultimate beneficial owners (typically any individual with 25% or more ownership or voting rights for a company) Find out more about verification here \n \n Additional questions related to this: \n \n I don’t want to give sensitive information to MYOB + How is my data being stored and treated\n \n All information will be handled in accordance with our Privacy Policy, which can be accessed here: www.myob.com/au/privacy-policy. \n For further peace of mind, our current system for verification erases documents after 30 days and does not store them indefinitely. \n \n \n \n What happens if I don’t want to verify my business and/or I don’t want to upgrade? \n Customers who do not complete the business verification and upgrade to secure invoicing will be restricted from utilising the MYOB platform for distribution of invoices. This means that distribution of invoices using the secure methods of email, copy link and SMS will be unavailable. Customers can continue to send their invoices themselves however and will need to use a ‘Print to PDF’ option, then manually email the invoice themselves through Outlook, Gmail etc. \n \n Additional questions related to this: \n \n If I can no longer email invoices through my software, will I still be able to email payslips and other information?\n \n Yes the restrictions only apply to the distribution of invoices. There is no restriction to emailing other items. \n \n \n \n What are the fees and charges for the online payments feature? \n The fee for secure payments is 1.8% of the invoice value + 25c transaction fee. This only applies if the invoice is paid by a secure payment method. For example, if the recipient of the invoice still chooses to transfer the money to you via bank transfer, there are no fees. But if they paid via Bpay, Visa, Mastercard etc then the fees apply. \n \n Please note that there is flexibility with the fees.\n \n You can decide whether the fee is paid for by you or by the person paying the invoice (surcharging). *Please note, BPAY fees are unable to be surcharged to the customer. \n You can also choose whether you want to have BPAY enabled or disabled \n You can choose whether you want to have secure payments enabled or disabled \n \n \n \n *Please also be advised, that after completing the secure invoicing upgrade, the secure payments feature will be enabled on by default. \n Find out more about the fees and charges here \n Why should I use online payments? (spoiler, this hasn’t been asked yet, but it’s important to know) \n Using the online payments feature has multiple benefits to you and your business. \n \n Get paid faster – the sooner a customer receives an invoice, the quicker they can pay you. But how much of a pain is it to copy a BSB and Account number into your banking app and make a transfer, add in the reference etc. The Pay now button in the invoice makes payment quicker and easier helping you get paid faster. \n Getting paid faster helps increase cash flow to your business \n Better security – online invoice payments use several layers of protection to identify fraudulent behaviour. \n Peace of mind – A network of verified businesses means fewer risks and safer transactions, so clients can invoice with confidence, and customers can pay knowing they’re interacting with a trusted business. \n Save time – get automatic notifications when payment is made on an invoice. Payments are automatically recorded in your software and the invoice closed off. Less time chasing payments and debtors. \n Read all about it here \n \n Additional questions/complaints related to this: \n \n I don’t want to use the service \n Why should I verify if I am going to turn payments off afterwards\n \n MYOBs position is that Secure payments not only protects businesses and consumers from fraud but it supports businesses in getting paid faster, increase available cashflow and saving time chasing debtors or reconciling. We recommend and encourage customers to keep this feature enabled \n \n \n \n Thank you for taking the time to read and understand this change more. If you have a question, you are still welcome to reply to this post or start a new discussion in the forum. \n \n Kind regards, Mike/MYOB ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"8621","kudosSumWeight":2,"repliesCount":89,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04OTAwOTEtMHl3WTVp?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":{"__typename":"UploadedImage","url":"https://community.myob.com/t5/s/myob/images/bS04OTAwOTEtMHl3WTVp?revision=2"},"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:890131":{"__typename":"Conversation","id":"conversation:890131","topic":{"__typename":"BlogTopicMessage","uid":890131},"lastPostingActivityTime":"2025-03-11T13:08:58.974+11:00","solved":false},"BlogTopicMessage:message:890131":{"__typename":"BlogTopicMessage","subject":"MYOB SME Performance Indicator","conversation":{"__ref":"Conversation:conversation:890131"},"id":"message:890131","revisionNum":1,"uid":890131,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:259431"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":6},"postTime":"2025-03-11T13:08:58.974+11:00","lastPublishTime":"2025-03-11T13:08:58.974+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hey MYOB Community! I wanted to share this information with the community in case you have not seen it before. Each time we release an update I will aim to inform the community for those who find it interesting and/or useful. What is the SME performance indicator? \n MYOB has partnered with Impact Economics and Policy to release a new edition of the MYOB Business Monitor: Small and Medium Enterprise (SME) Performance Indicator. \n \n The SME Performance Indicator is an aggregation of gross value added (GVA) for the small business sector (1-19 employees). \n Analysis of this sector, including breakdowns of key industries and states, provides insight into our economic future. \n Check out a snapshot of the report and insights on our website: \n Click here \n Download the full report: \n Click here \n Check out the feature on the findings of MYOBs report in this article by The Australian: With this third edition of the report, our findings are receiving more traction and you will find reference to the report and our findings in multiple sources. MYOB SME Performance Indicator shows recovery in Australia’s economy | The Australian \n Previous reports: \n October 2024 here \n July 2024 here ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1242","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:887149":{"__typename":"Conversation","id":"conversation:887149","topic":{"__typename":"BlogTopicMessage","uid":887149},"lastPostingActivityTime":"2025-01-30T14:16:21.580+11:00","solved":false},"User:user:250317":{"__typename":"User","uid":250317,"login":"AmandaCL","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_27-1706588706059.png?time=1712840915000"},"id":"user:250317"},"BlogTopicMessage:message:887149":{"__typename":"BlogTopicMessage","subject":"Coming up: MYOB Product Managers on the Community Forum","conversation":{"__ref":"Conversation:conversation:887149"},"id":"message:887149","revisionNum":3,"uid":887149,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:250317"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":142},"postTime":"2025-01-21T13:27:10.597+11:00","lastPublishTime":"2025-01-30T14:16:21.580+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hey community members, visitors, lurkers and contributors! \n \n Here with some exciting news to share with you all. This year, we’ll be kicking off a brand new series here on our Community Forum. Each month, we’ll be spotlighting a different MYOB Product Manager, giving you the chance to learn more about them, their role, and the products or workflows they oversee here at MYOB. \n \n After we post an introduction about them, we'll be opening a dedicated Q&A board for the entire week, giving you the opportunity to ask questions for the featured Product Manager. \n This builds on last years refresh of the Ideas Exchange. It's a chance for new conversations, valuable insights, and a stronger feedback loop between the people behind the products and our community that uses them. \n \n You can expect our first Product Manager spotlight on the 30th of January! \n \n We’d love for you to participate, ask anything you're curious about and share your experiences. Looking forward to seeing you all there! \n \n Cheers, Amanda. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1079","kudosSumWeight":1,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:885890":{"__typename":"Conversation","id":"conversation:885890","topic":{"__typename":"BlogTopicMessage","uid":885890},"lastPostingActivityTime":"2025-01-06T09:21:56.808+11:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04ODU4OTAtUld3dzlO?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04ODU4OTAtUld3dzlO?revision=1","title":"4505e116-d6da-4b00-a680-5c01fb511165.jpg","associationType":"COVER","width":512,"height":512,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04ODU4OTAtMnpNZ2lU?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04ODU4OTAtMnpNZ2lU?revision=1","title":"image.png","associationType":"BODY","width":671,"height":286,"altText":""},"BlogTopicMessage:message:885890":{"__typename":"BlogTopicMessage","subject":"Support over the holidays - 2024","conversation":{"__ref":"Conversation:conversation:885890"},"id":"message:885890","revisionNum":1,"uid":885890,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:259431"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":141},"postTime":"2024-12-20T10:33:15.519+11:00","lastPublishTime":"2024-12-20T10:33:15.519+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello everyone, Thank you to all of the MYOB customers, community members, lurkers, helpers and watchers throughout 2024! It has been a huge year for the Community Forum with our major platform upgrade in May and then the refresh of our Ideas exchange in November. With other improvements along the way like board names, archiving of posts, moderator speed to respond and more. \n I'm looking forward to seeing the potential of this community realised throughout 2025! A sneak peek at what to expect next year will be a refresh of the roles/ranks/badges in the forum and also bringing you more useful content. We will begin publishing information about our app marketplace partners, more blogs with helpful information and one I am really excited about....., you will start to see more from our various product managers in the forum too. Once a month we will spotlight a product manager, allow time for our community members to ask questions and they will also spend some time moderating/answering questions. THIS IS AWESOME. \n \n Please see the hours that support is available over the coming holiday period below: \n \n *I will make a separate post about the hours of availability for practice support Cheers and I hope that everyone has a happy holiday season. Mike G ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1317","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04ODU4OTAtUld3dzlO?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04ODU4OTAtMnpNZ2lU?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":{"__typename":"UploadedImage","url":"https://community.myob.com/t5/s/myob/images/bS04ODU4OTAtUld3dzlO?revision=1"},"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:878908":{"__typename":"Conversation","id":"conversation:878908","topic":{"__typename":"BlogTopicMessage","uid":878908},"lastPostingActivityTime":"2024-12-19T11:34:57.901+11:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSmFiNGdL?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSmFiNGdL?revision=10","title":"Flux.1 AI-2024-10-31.png","associationType":"COVER","width":1024,"height":1024,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtOGxKMUN3?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtOGxKMUN3?revision=10","title":"image.png","associationType":"BODY","width":1166,"height":219,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtWDVqVW5j?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtWDVqVW5j?revision=10","title":"clipboard_image-1-1732159974671.png","associationType":"BODY","width":751,"height":506,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSVFPcmN4?revision=10\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSVFPcmN4?revision=10","title":"clipboard_image-2-1732159974678.png","associationType":"BODY","width":815,"height":406,"altText":""},"BlogTopicMessage:message:878908":{"__typename":"BlogTopicMessage","subject":"Enhanced security measures are live - 27/11/24 (Update 19/12/24)","conversation":{"__ref":"Conversation:conversation:878908"},"id":"message:878908","revisionNum":10,"uid":878908,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:259431"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":4433},"postTime":"2024-09-12T13:12:05.520+10:00","lastPublishTime":"2024-12-19T11:34:57.901+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, Update 19/12/24 - Are you still there? Hello Community members and followers of this security updates thread! Its been a few days since we last spoke. There is a great update coming through already for the inactivity timeout changes in the browser. AND its releasing Today the 19/12/24. \n Users in the browser will now be provided with a warning message 5 minutes prior to the inactivity timeout. This will show at the top of the window with \"Are you still there?\" and provides a clickable option to confirm \"I'm still here\" - example image below \n \n \n Update 05/12/24: Session Inactivity Lock for AccountRight Desktop App We've consulted with the ATO and have been able to agree that AccountRight Desktop can be excluded from the 30 minute inactivity lock requirement. We can confirm this feature has now been removed from the desktop app. While the inactivity lock is no longer in place on the AccountRight desktop app, we strongly encourage everyone to implement sensible security measures on your individual devices. This includes setting up automatic timeouts and using password-protected logins for added protection. The 30-minute inactivity lock will remain in place for MYOB Business and MYOB AccountRight in the browser, in line with ATO requirements. \n \n Previous update to this post (27/11/24) The changes for inactivity went live today on the 27th November. Specifically for AccountRight, many customers encountered unexpected crashing/freezing of the software after entering their password to sign in again. Work in progress would also be lost due to the crash. I want to assure everyone that this is not the expected behaviour associated with the inactivity timeout. You can expect the screen to blur and a message pop up. Click sign in again as [user]. Enter your password and you will be back to continue where you were (no loss to work in progress) As a result of the crashing, we have temporarily disabled the inactivity timeout for AccountRight, you will need to close and re-open AccountRight for this change to take effect. Thank you for the feedback, examples and information provided on these issues today. We are continuing to investigate before it is enabled again. I’m updating this post (2:30pm AU 21/11/24), as there have been a lot of comments and engagement in the change. With over 100 comments on the post, we are starting to get the same questions being asked, and answers being missed so I hope to summarise the change and key questions/feedback here. \n The change/s and timeline \n \n September 30 th > MYOB implemented 2FA being required at least once every 24 hours\n \n Some initial feedback came through about the 2FA prompt caused customers to lose work in progress \n MYOB has implemented a fix based on feedback and 2FA is prompted on the first login each day to avoid loss of work \n \n \n \n \n November 27 th > you'll be asked to sign back in after 20-30 minutes of inactivity (announced November 19 th )\n \n This announcement on inactivity is driving a significant amount of feedback and discussion that I will summarise below \n \n \n \n What’s changing: From Wednesday 27 November 2024, you’ll be asked to sign back in after 20–30 minutes of inactivity. After this time, your screen will become locked and blurred. To continue working, you'll need to sign back in with your username and password. This applies to the following MYOB software: MYOB Business, MYOB AccountRight and AccountRight browser (online files only), MYOB Connected Ledger, MYOB Business Payroll Only and MYOB Practice. Browser: \n \n Desktop: \n \n \n What do you need to do? \n When you’re presented with the Are you still there? message we recommend that you click Sign in using [existing email] to return to work in progress. Note* 2FA is not required as part of signing in again and your email will automatically be pre-filled \n Will I lose my work when the screen is greyed out? \n If you sign back into your account using your existing email, you won’t lose any work in progress and can continue where you left off. However, if you choose to sign in to a different account, your work will not be saved. \n If you click Back or Reload, or if you don’t sign back in after 12 hours, you'll also lose work in progress. \n How does the inactivity screen work between Browser and Desktop? \n When you are logged into both the Browser and Desktop at the same time, each session will operate independently. This means that if you are inactive in the Desktop version, you can remain active in the Browser version. The inactivity timeouts for these sessions are separate from one another. \n When signing back in after inactivity, do I have to enter my email, password and do 2FA? \n No, your email will be automatically pre-filled when signing back in using your existing email to both the desktop and browser software. Users will be required to enter their password only. 2FA is still a 24-hour requirement and not required for signing back in after an inactivity timeout. \n Can I opt out of the new inactivity or 24-hour 2FA security measures? \n No, as these are mandatory compliance changes in line with industry best practice, they cannot be disabled \n Why am I being asked to login or do 2FA multiple times a day? \n Based on scenarios described in the forum + a known issue that MYOB is currently working to resolve, this could be for one of the following reasons. \n \n Closing AccountRight using the ‘x’ is currently causing 2FA to be prompted when re-opening the software even if it is less than 24 hours. This was recently discovered as a bug/regression with the last AccountRight 2024.10 release and the team are releasing a fix to this asap. This has been resolved* \n Opening multiple instances of AccountRight. This seems to something multiple customers are doing when they have multiple files they work on. Instead of switching between files (no login would be required) they are all opened concurrently and each instance of AccountRight that is opened will require a login \n \n Is this an MYOB decision or required by the ATO? And subsequently, why do New Zealand customers need to adhere to ATO requirements? \n \n Yes, both the 24 hour 2FA and the inactivity timeout changes are mandated requirements from the ATO. This requirement seeks to minimise the opportunity for unauthorised users to access Taxation, Accounting, Payroll, Business Registry or Superannuation related information. Read more on the ATO website here if interested \n New Zealand customers, although not bound by the same requirements set by the ATO, will share the same security measures as our Australian customers so that MYOB is providing best practice security to all customers. \n \n \n MYOB has also published help articles that explain the changes and can be found below \n \n For Australian customers here \n For New Zealand customers here \n \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"7120","kudosSumWeight":6,"repliesCount":307,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSmFiNGdL?revision=10\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtOGxKMUN3?revision=10\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtWDVqVW5j?revision=10\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDQ","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSVFPcmN4?revision=10\"}"}}],"totalCount":4,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":{"__typename":"UploadedImage","url":"https://community.myob.com/t5/s/myob/images/bS04Nzg5MDgtSmFiNGdL?revision=10"},"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:885431":{"__typename":"Conversation","id":"conversation:885431","topic":{"__typename":"BlogTopicMessage","uid":885431},"lastPostingActivityTime":"2024-12-12T12:11:35.824+11:00","solved":false},"User:user:294078":{"__typename":"User","uid":294078,"login":"Simon-C","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_25-1706588706059.png?time=1712840915000"},"id":"user:294078"},"BlogTopicMessage:message:885431":{"__typename":"BlogTopicMessage","subject":"Single Touch Payroll (STP) Phase 1 service is closing down","conversation":{"__ref":"Conversation:conversation:885431"},"id":"message:885431","revisionNum":1,"uid":885431,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:294078"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":136},"postTime":"2024-12-12T12:11:35.824+11:00","lastPublishTime":"2024-12-12T12:11:35.824+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" From the 27th February 2025, customers that have not migrated to STP Phase 2 will be unable to report pay runs to the ATO. To retain access to the reporting centre, STP Phase 1 customers will need to move to STP Phase 2. \n \n Customers already reporting on STP Phase 2 will not be impacted. \n If you are unsure, visit the reporting centre where a visual indicator will show: Reporting on STP Phase 2. \n \n STP Phase 1 customers can visit https://www.myob.com/au/support/myob-business/payroll/single-touch-payroll-reporting/getting-ready-for-stp-phase-2 to find out how they will be impacted and how to move. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"627","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:881057":{"__typename":"Conversation","id":"conversation:881057","topic":{"__typename":"BlogTopicMessage","uid":881057},"lastPostingActivityTime":"2024-11-19T07:43:59.844+11:00","solved":false},"BlogTopicMessage:message:881057":{"__typename":"BlogTopicMessage","subject":"Introducing the Partner Program Member Space on MYOB Community Forum","conversation":{"__ref":"Conversation:conversation:881057"},"id":"message:881057","revisionNum":2,"uid":881057,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:259431"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":589},"postTime":"2024-10-16T07:12:17.511+11:00","lastPublishTime":"2024-10-16T07:13:10.638+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We’re excited to announce a new exclusive space on the MYOB Community Forum for our Partner Program Members! 🎉 This dedicated area is designed for you to connect, share ideas, and receive important MYOB updates. \n What You Can Expect: \n \n Central Hub for MYOB Updates: Stay informed on essential product updates and releases for you and your clients \n Events & Education: Keep track of upcoming events and learning opportunities. \n Tips & Tricks: Discover helpful strategies to enhance your service offerings. \n Market Insights: Access valuable market knowledge to share with your team and clients. \n Promotions: Stay updated on the latest marketing and sales offers. \n Engage with Fellow Members: Join discussion forums to connect with other accounting and bookkeeping partners and support SMEs across ANZ. \n Share Your Feedback: Use our ideas exchange feature to share your thoughts and feedback directly with MYOB. \n \n Utilising the MYOB Community Forum aims to enhance our communication with you, providing multiple ways to stay informed and engaged in the Partner Program. \n How to join? \n I'm already a member of the Community Forum and want to join the exclusive space. \n \n Sign into the community forum using your existing MYOB login details \n Join the Partner Program Member space here \n If you're already a member, but are unable to access the board, please request access by commenting here. \n \n I'm not a member of the Community Forum and want to join the exclusive space. \n \n Sign into the community forum using your existing MYOB login details \n Set up a username \n Request access to the Partner Program Member space by commenting here. \n \n Having trouble authenticating? Make sure you’ve set up additional methods of authentication. Learn how. \n \n We look forward to seeing you in the forum! \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1879","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:881379":{"__typename":"Conversation","id":"conversation:881379","topic":{"__typename":"BlogTopicMessage","uid":881379},"lastPostingActivityTime":"2024-10-22T07:08:40.713+11:00","solved":false},"BlogTopicMessage:message:881379":{"__typename":"BlogTopicMessage","subject":"Improvements to updating employee pay details","conversation":{"__ref":"Conversation:conversation:881379"},"id":"message:881379","revisionNum":2,"uid":881379,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:294078"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":108},"postTime":"2024-10-22T07:08:40.713+11:00","lastPublishTime":"2024-10-22T07:08:40.713+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi all, we've recently released a message in AccountRight and MYOB Business to prompt you to either keep an employee’s current Standard Pay hours or revert them to the default hours per pay frequency when the pay rate or frequency is changed in the Payroll Details > Wages tab. \n \n This is for Australia only and will keep customers aware of how changes in wages affect Standard Pay and give greater control when updating hourly employees. \n \n You can find out more for browser at point 6 here: https://www.myob.com/au/support/myob-business/payroll/changing-an-employees-salary-or-hourly-rate?productview=Browser \n \n and desktop at point 8 here: https://www.myob.com/au/support/myob-business/payroll/changing-an-employees-salary-or-hourly-rate?productview=Desktop \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"823","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""}},"Conversation:conversation:880693":{"__typename":"Conversation","id":"conversation:880693","topic":{"__typename":"BlogTopicMessage","uid":880693},"lastPostingActivityTime":"2024-10-14T08:36:46.677+11:00","solved":false},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04ODA2OTMtb2VhdWpr?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04ODA2OTMtb2VhdWpr?revision=1","title":"Header new 4.png","associationType":"COVER","width":1915,"height":1068,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04ODA2OTMtUU9wOVVZ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04ODA2OTMtUU9wOVVZ?revision=1","title":"image.png","associationType":"BODY","width":1400,"height":761,"altText":""},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bS04ODA2OTMtUUFRMFV3?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bS04ODA2OTMtUUFRMFV3?revision=1","title":"image.png","associationType":"BODY","width":1396,"height":760,"altText":""},"BlogTopicMessage:message:880693":{"__typename":"BlogTopicMessage","subject":"MYOB Community Forum - September summary","conversation":{"__ref":"Conversation:conversation:880693"},"id":"message:880693","revisionNum":1,"uid":880693,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:259431"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":180},"postTime":"2024-10-09T12:32:17.262+11:00","lastPublishTime":"2024-10-09T12:32:17.262+11:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello community! September has seen some changes in results for the forum. There are positives to be taken and there are also signs of areas to improve. There was a big reduction in pages/posts viewed in the forum last month. 22% lower than the previous month. BUT what is interesting is that there was only a 2% reduction in the number of posts made AND pages viewed per visit is still increasing. \n The number of replies per post also reduced last month which is a good indication that our community members and our moderators are able to provide answers with less replies (ideally 1 reply) \n \n Mike_James and gavin12345 continue to be our most engaged community members based on the number of replies they have made to others here on the forum. But in other areas like the number of visits to the forum, number of likes given and the number of posts viewed, there are some newcomers. Thank you to LisaMPW , jballiono , jlpatch , astonkoedyk and JWorkright for your time on the forum in September. If you have any feedback on the forum or your experience using it, please feel free to add a comment here or send a private message to either me or AmandaCL \n \n Our moderators kept busy last month as well. Together they viewed more than 5,000 posts and made more than 500 replies. Thank you everyone for being part of the community! Tell your friends - lets make this community bigger and better than ever. Cheers, Mike 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invoice app.png","associationType":"COVER","width":1030,"height":590,"altText":""},"BlogTopicMessage:message:878332":{"__typename":"BlogTopicMessage","subject":"We’re saying goodbye to our Old Essentials Invoice App","conversation":{"__ref":"Conversation:conversation:878332"},"id":"message:878332","revisionNum":2,"uid":878332,"depth":0,"board":{"__ref":"Blog:board:CommunityBlog"},"author":{"__ref":"User:user:259431"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"Please take a moment to stay up to date on this change","metrics":{"__typename":"MessageMetrics","views":118},"postTime":"2024-09-04T13:29:45.672+10:00","lastPublishTime":"2024-10-01T09:35:51.844+10:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" What's changing \n \n The Old Essentials Invoice App is being sunsetted and will be officially decommissioned on 19th September 2024. \n There are a small number of customers who we believe are still using the old app. We will be guiding them to switch to the new iOS or Android versions (launched back in 2020). \n Until now, customers were able to continue using the old app if they’d kept in on their devices, however it hasn’t been available on app stores for some time. \n An upgrade message has been present upon login during this time. \n \n Why are we doing this? \n \n Microsoft/Azure is decommissioning the STS (security token service) that the old app uses for customer login. \n This last remaining cohort will join the +13k app users using the new version. \n \n Key dates \n \n Decommissioned on 19th September 2024. \n \n Audience \n \n All MYOB customers still using the Old Essentials Invoice App in Australia and New Zealand. \n \n For more information checkout the MYOB Invoice App webpage 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