Overcharge on new subscription for small Company???

Thanks for getting back to me so quick. I can confirm that your case has been escalated and is awaiting action to be resolved. All further updates will be sent to the email contact listed against the case.

I have spoken with someone today and he assures me that he has taken over the case.  But the case number is 03132687

Hey Kidsbeer​ 

Can you please share your case number with me, I'll follow up with the billing team for you.

Please note we are experiencing a higher volume of requests at the moment so it may take a little longer but I will make sure to keep an eye on it and ensure we get to the bottom of it.

Did you have any luck?  We have also been overcharged.  Same old generic unhelpful messages from MYOB

We also have been overcharged.  I have submitted case support with absolutely no response.   Please let me know if you have had any luck with getting your money refunded.

Thanks for getting back to me so quick gailmorgan​!

I've escalated your case to our Billing & Finance team for further investigation. We are experiencing a higher volume of requests at the moment so it may take a little longer to get back to you but I will make sure to keep an eye on it and ensure it is resolved accordingly. 

Case #03101357. 

All I got sent back was a link how to find my invoice which I already have.

Thank you!

Gail

Hey gailmorgan​ 

Can you please share your case number with me, I'll follow up with the team for you.