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gailmorgan's avatar
gailmorgan
Experienced Cover User
4 days ago

Overcharge on new subscription for small Company???

We have one major Company and two small ones using online AccountRight.  I added the 3rd smaller one so it could be online file on the cloud.

The other 2 are billed at $165/month.

 

The new one is $742.50 a month!!! (And it was meant to be discounted for so many months)

Billing Period: 14 May 2026 - 13 Jun 2026     Invoice Number: 3-10000334988

 

I have rung and been on hold for 1 hour per day (too busy for that!) 

I have put in support requests etc and get send a generic email how to look up my invoices in our account etc (I already have that info).

 

I just need to get this sorted as the charge is crazy...

 

Please help!!

3 Replies

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    4 days ago

    Thanks for getting back to me so quick gailmorgan​!

    I've escalated your case to our Billing & Finance team for further investigation. We are experiencing a higher volume of requests at the moment so it may take a little longer to get back to you but I will make sure to keep an eye on it and ensure it is resolved accordingly. 

  • gailmorgan's avatar
    gailmorgan
    Experienced Cover User
    4 days ago

    Case #03101357. 

    All I got sent back was a link how to find my invoice which I already have.

    Thank you!

    Gail

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