Printed Invoices Look Different Than the On-Screen Preview – Has Anyone Seen This?
Hi everyone, I'm hoping someone can point me in the right direction. When I preview an invoice in MYOB AccountRight, everything looks properly aligned. However, once I send it to the printer, the spacing changes and some fields no longer line up as expected. A few sections appear slightly shifted, making the invoice look unprofessional. I've already confirmed that the correct paper size is selected and tried printing more than one invoice with the same result. I also printed a standard printer test page, and it came out perfectly, so I'm not sure whether the printer is really the cause. Before I start changing invoice templates or reinstalling the printer driver, I'd like to understand whether this is a common MYOB issue or if there's another setting I should check first. Has anyone experienced printed invoices looking different from the preview? Were you able to fix it by adjusting the form layout, print scaling, or something else? I'd appreciate any advice or recommendations. Thanks!
Preventing AccountRight automatic software updates.
Hi MYOB Community MYOB has stated that its software updates are automatic, compulsory and cannot be disabled. But technically speaking, this is untrue. It is it certainly possible to disable updates. For users of AccountRight Server (SE) edition, these two posts here and here explain the approach nicely. If you use AccountRight desktop (PC) edition, a couple of methods are available. One method, described in this post involves copying the entire AccountRight software folder to a new location and then changing the MYOB desktop shortcut. A simpler, more surgical method is as follows: a) Open the folder in which MYOB is installed. Typically this will be in: C:\Users\<your username>\AppData\Local\Programs\MYOB\AccountRight b) Inside that folder you will find a program file named Update.exe. Simply rename this program file to, say, "Update-disabled.exe". Voila! No more updates!. When AccountRight is next started, it will fail to find its auto-update program, and then carry on running the software as is. I have successfully tested this approach since the AR 2026.3 release (PC edition). I hope this is helpful to others. Enjoy!
Please write clear instructions on how to cancel Subscription
Note: There is no Forum for cancelling subscription - there probably should be now that MYOB has upset about every subscriber with the multitude of changes in the last 6 months! I have a client that has closed its business - when I go to cancel through MyAccount I have to ring some one - presumably a 3 hour wait as per usual which I don't have time for. Bank account that the subscription comes out of is closed. Client is paid up to 30/06/2026 The Support note Cancelling your MYOB subscription does not actually help at all. What I need to know is: How to download all the documents attached to the transactions, preferably in one PDF/Zip file (since they need to be held for 7 years for the ATO but accounting software companies made people believe they didn't need to retain a copy because they are all held "in the cloud" and accessible - except when you cancel the subscription). I know MYOB can download all the documents that were uploaded to the in-tray but nowhere can you find this info - I presume it is an extra cost Where can I access my backup of my file? Since we can no longer backup to our computer. Can we access the backup file in later years if needed without a subscription. If so, how? What MYOB Version allows this. Yes I have printed off all relevant reports.Stuck in backup mode
Our MYOB Desktop app is stuck in backup mode (screenshot attached). Please reset our access 🙏 TIAs I raised a Ticket on Tuesday and still no response as well as trying on the phone (still on hold for the second time, 26 minutes and counting...). Case ID = 03146584 I see other requests here and it appears support needs to do to reset the access.
