Preventing AccountRight automatic software updates.
Hi MYOB Community MYOB has stated that its software updates are automatic, compulsory and cannot be disabled. But technically speaking, this is untrue. It is it certainly possible to disable updates. For users of AccountRight Server (SE) edition, these two posts here and here explain the approach nicely. If you use AccountRight desktop (PC) edition, a couple of methods are available. One method, described in this post involves copying the entire AccountRight software folder to a new location and then changing the MYOB desktop shortcut. A simpler, more surgical method is as follows: a) Open the folder in which MYOB is installed. Typically this will be in: C:\Users\<your username>\AppData\Local\Programs\MYOB\AccountRight b) Inside that folder you will find a program file named Update.exe. Simply rename this program file to, say, "Update-disabled.exe". Voila! No more updates!. When AccountRight is next started, it will fail to find its auto-update program, and then carry on running the software as is. I have successfully tested this approach since the AR 2026.3 release (PC edition). I hope this is helpful to others. Enjoy!
Please write clear instructions on how to cancel Subscription
Note: There is no Forum for cancelling subscription - there probably should be now that MYOB has upset about every subscriber with the multitude of changes in the last 6 months! I have a client that has closed its business - when I go to cancel through MyAccount I have to ring some one - presumably a 3 hour wait as per usual which I don't have time for. Bank account that the subscription comes out of is closed. Client is paid up to 30/06/2026 The Support note Cancelling your MYOB subscription does not actually help at all. What I need to know is: How to download all the documents attached to the transactions, preferably in one PDF/Zip file (since they need to be held for 7 years for the ATO but accounting software companies made people believe they didn't need to retain a copy because they are all held "in the cloud" and accessible - except when you cancel the subscription). I know MYOB can download all the documents that were uploaded to the in-tray but nowhere can you find this info - I presume it is an extra cost Where can I access my backup of my file? Since we can no longer backup to our computer. Can we access the backup file in later years if needed without a subscription. If so, how? What MYOB Version allows this. Yes I have printed off all relevant reports.Stuck in backup mode
Our MYOB Desktop app is stuck in backup mode (screenshot attached). Please reset our access 🙏 TIAs I raised a Ticket on Tuesday and still no response as well as trying on the phone (still on hold for the second time, 26 minutes and counting...). Case ID = 03146584 I see other requests here and it appears support needs to do to reset the access.
Converted to AccountRight Plus for use on a Mac...
via Parallels. Got Plus because using the online version is just way too slow. Now I'm finding that speed doesn't seem to be any different when using a local file. 5 seconds to open an item from the sales or purchases registers. Still have v19 - this runs like lightning on Parallels compared to Plus. Problem 2 for me: I can't get a seamless way to work offline. The 'work offline / file checkout' option isn't present in my version: AccountRight Standard NZ 2025.11.0 /2025.11.1.6, so the only option is to restore a local backup online when I finish using it; which obviously takes 10 minutes to process a 2MB file... I can't believe in 2026 usability of software is taking such a massive leap backwards. Are there any fixes here? (And don't even get me started on migrating custom forms!)
Edit Menu Greyed out since last update
I need to delete two sales that have been raised in error. There are no payments applied to these sales. I have administrator access on the MYOB file and I am the only person in the office who has access to delete things. The option to require transaction reversal is not ticked in the preferences menu. Since the last update my edit menu is greyed out and I can't delete anything. This is quite urgent. The MOCA thing is next to useless, and 45 minute wait time to chat to someone.
I cannot open sample file use latest myob
Repro steps: install latest myob version from https://download.myob.com/arl/Current/MYOB_AccountRight.exe Download https://www.myob.com/au/support/myob-business/get-started/welcome-to-myob-business/using-the-sample-company-file-clearwater?productview=Browser open above sample file and appear below error. Why appear below errors, I haven't encountered it before, but I encountered it in the latest update. It says my app version is not the latest, but I have already updated it to the latest version.
