Opening multiple windows - AccountRight

Hi,

I've noticed with the most recent update I can no longer have multiple windows open (Find Transactions and Card list for example). This is very frustrating and a massive downgrade, why does MYOB keep taking our features away? Very frustrated!

Desktop

Sheryl_Midgley
1 year ago
Just had a chat with MYOB -
Hi, thank you for your patience, as of the moment upon checking with resources and high support, there is no issues yet, possibly this is an isolated case. But I would like to check first on yours, is it okay if we clear out AccountRight cache? kindly search for Run on the search bar on windows, then type in %localappdata%/myob > open up AccountRight Folder then Current Folder then Cache Folder, kindly empty out the Cache Folder please

and the above worked for me.

5 Replies

Princess_R
MYOB Moderator
4 days ago
Hi Thais1,

Thanks for trying to clear your AccountRight cache. It’s unusual that only specific features aren’t opening, so this may need a closer look from the back end. It would be best to contact our Support team directly so they can troubleshoot this with you in real time. You can reach them through any of the support options available on our Contact page. Before contacting them, please check with other users who access the same company file to see whether they’re experiencing the same issue. Also, confirm whether it’s only the Bank Feeds and Purchase tabs that aren’t opening, as this information may help the team identify the cause more quickly.

Cheers,

Princess
Sheryl_Midgley
Cover User
1 year ago
has there been any reply/update on this issue, i am finding the same.
Sheryl_Midgley
Cover User
1 year ago
Just had a chat with MYOB -
Hi, thank you for your patience, as of the moment upon checking with resources and high support, there is no issues yet, possibly this is an isolated case. But I would like to check first on yours, is it okay if we clear out AccountRight cache? kindly search for Run on the search bar on windows, then type in %localappdata%/myob > open up AccountRight Folder then Current Folder then Cache Folder, kindly empty out the Cache Folder please

and the above worked for me.
Thais1
Member
4 days ago
I am having the same problem, I have cleared out the Accountright cache. I am unable to even open bank feeds to reconcile, or open a bill in purchase register to apply a payment
Thais1
Member
4 days ago
It happens when I have the Command Centre open, another window and I then try and open another window, such as bank feeds, supplier invoice, find transactions, etc.
I have sent a message to support as I can only use the online version at the moment.