V19 file will not open

Hi MYOB,

I am trying to upgrade a client's V19 file to ARL. The Account Manager gave me the serial number, and the subscription is paid.

MYOB have sent me the instructions below, telling me to open the file. The V19 file will not open.

Last time, I was instructed to upload the V19 file via a link.  How do I get this resolved? 

Thanks for Confirming that you have accepted the quote, and I can confirm that the new ARL Plus serail number has been generated

To upgrade the AR Basics file, please see below the next steps:

 

Next Steps: please follow the steps below to put the required desktop V19 / Offline files to ARL Hybrid updated to the latest version .

 

Open the Current file and serail number on your Desktop-containing the V19 file or older file.

 

• Open the old AccountRight CDF file
• Click help on the top right.
• Click Change Serial Number
• Enter the new serial number and will take 3-5 mins to update
• New ARL Plus Serail number XXXX