Forum Discussion

Ultimate Partner

20 days ago

Solved

V19 file will not open

Hi MYOB,

I am trying to upgrade a client's V19 file to ARL. The Account Manager gave me the serial number, and the subscription is paid.

MYOB have sent me the instructions below, telling me to open the file. The V19 file will not open.

Last time, I was instructed to upload the V19 file via a link. How do I get this resolved?

Thanks for Confirming that you have accepted the quote, and I can confirm that the new ARL Plus serail number has been generated

To upgrade the AR Basics file, please see below the next steps:

Next Steps: please follow the steps below to put the required desktop V19 / Offline files to ARL Hybrid updated to the latest version .

Open the Current file and serail number on your Desktop-containing the V19 file or older file.

Open the old AccountRight CDF file
Click help on the top right.
Click Change Serial Number
Enter the new serial number and will take 3-5 mins to update
New ARL Plus Serail number XXXX

browser

Cloud_Mind
18 days ago
Thank you. I wish the Account Managers would just send us this link in their communications. The information in their email is incorrect. I keep telling everyone I speak to about this, and nothing changes. Typical MYOB support, or lack of support for partners, as usual.

7 Replies

Genreve_S
MYOB Moderator
18 days ago
Hi Cloud_Mind,

Thanks for the screenshot you've included. I understand the V19 file won’t open, even though you've provided the new serial number.

The old V19 in-product upgrade process is no longer available. You now need to migrate the file through MYOB’s migration process using a recent backup and the new AccountRight serial number. Please complete the form here: AccountRight Classic End of Life – How to move.

If you can’t open the file to create a backup, don't hesitate to get in touch with MYOB Support for help with the next step.

Regards,
Genreve
Mike_MYOB
Community Manager
16 days ago
Hi Renae Cloud_Mind, I'm really sorry about this.

Looks like an out of date process/template that the Account Managers must have.

AmandaMYOB is already working on providing feedback on this and getting the process/templates updated asap.
Cloud_Mind
Ultimate Partner
20 days ago
Genreve_S you helped me last time with a link - just located this in my history of posts
Cloud_Mind
Ultimate Partner
18 days ago
Thank you. I wish the Account Managers would just send us this link in their communications. The information in their email is incorrect. I keep telling everyone I speak to about this, and nothing changes. Typical MYOB support, or lack of support for partners, as usual.
Cloud_Mind
Ultimate Partner
16 days ago
Thanks Mike_MYOB really appreciate it - I am sure it will save both us and the support staff time trying to troubleshoot. Thank you very much to Genreve_S for the second time she has helped me. I'm reminded of how valuable this forum has always been.
Cloud_Mind
Ultimate Partner
16 days ago
Hi AmandaMYOB also, another issue that I had last time was when I uploaded the file to the dropzone. The screen says MYOB will email you once it's uploaded, and I don't receive the email. So, left wondering what happened.

I will PM the screenshot with the details whited out.
AmandaMYOB
MYOB Moderator
15 days ago
Hey Cloud_Mind

I've received your private message! Thanks Renae, I'll follow up for you and will come back with an update as soon as I can.