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Cloud_Mind's avatar
Cloud_Mind
Ultimate Partner
20 days ago
Solved

V19 file will not open

Hi MYOB, I am trying to upgrade a client's V19 file to ARL. The Account Manager gave me the serial number, and the subscription is paid. MYOB have sent me the instructions below, telling me to...
browser
  • Cloud_Mind's avatar
    Cloud_Mind
    18 days ago

    Thank you. I wish the Account Managers would just send us this link in their communications.  The information in their email is incorrect.  I keep telling everyone I speak to about this, and nothing changes.  Typical MYOB support, or lack of support for partners, as usual. 

Cloud_Mind's avatar
Cloud_Mind
Ultimate Partner
20 days ago

Genreve_S​ you helped me last time with a link - just located this in my history of posts

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    18 days ago

    Hi Cloud_Mind, 


    Thanks for the screenshot you've included. I understand the V19 file won’t open, even though you've provided the new serial number.

     

    The old V19 in-product upgrade process is no longer available. You now need to migrate the file through MYOB’s migration process using a recent backup and the new AccountRight serial number. Please complete the form here: AccountRight Classic End of Life – How to move.

     

    If you can’t open the file to create a backup, don't hesitate to get in touch with MYOB Support for help with the next step.

     

    Regards,
    Genreve

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