The message "the company file needs upgrading". It asked me to upgrade from 2026.6 to 2026.7, I clicked yes. The selected file showing "upgrading" then back to "active" in My Library it still shows version "2026.6" . When i tried to open it, the same message appeared again after restarting. I tried a few times, the same issue.
I tried to call technical support line, long waiting no answer.
Can someone help?
Thank you in advance.
Hi Song,
Sorry you’ve had to deal with this, especially after waiting on the phone. It looks like the upgrade from AccountRight 2026.6 to 2026.7 hasn’t completed properly, which is why the file keeps showing as 2026.6 and prompting you to upgrade again. This type of issue may require our technical team to investigate the company file further.
As a first step, please try uninstalling and reinstalling the latest version of AccountRight, then restart your computer and try opening the file again. If the upgrade message still appears, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can investigate further.
Regards,
Sai
I didn't mark this case as resolved.
I lodged a support request on Friday 21 August, Case#03305798. I just received an email from MYOB Team that - "Your case has been sitting in a resolved state for a few days, and as we haven’t heard back from you, we’ve assumed there are no further questions related to this request and have now closed the case".
I called technical support line on Monday 24 August, I spent more than two hours with a staff, she was helpful, but back and forth many times with "analytical" team, couldn't solve the problem. She gave me a new case#03306466 with MYOB Data Services.
I am still waiting for response from MYOB.
Meantime, luckily, we have a third desktop computer at a different location that we can access online file in 2026.6 version.
