Transition from Offline to Online

Hi Gavin,

Thank you for your reply. There are three separate entities that were set up years ago in AccountRight Plus, they are owned by the same person which may explain why they have the same serial number. Would have been easier if each had a different number.

These company files have a current monthly subscription. Using my email address I moved two of these entities from offline to online without any problems.  I do the bookkeeping for the entities, I am also the Administrator. 

I have done a file backup to my laptop, can you please elaborate the need to do a restore, what needs changing?

Regards

Tony

Hi tonyr2​ 

See these Support Articles:

https://www.myob.com/au/support/myob-business/product-account/about-backing-up-and-restoring-company-files?productview=Desktop

https://www.myob.com/au/support/myob-business/product-account/about-backing-up-and-restoring-company-files/restore-your-company-file?productview=Desktop

Regards

Gavin

Hi all, a note to let you know that we have updated our help information to make it clearer for customers to understand the process of moving their file online.
Particularly, the step around updating your serial number in product seems to catch a few people.
Please check out the information here. It is important to note that these steps will only work until the 17th June when the changes to offline mode take place.
We will update the help again with the process for going online after the 17th (once the change has gone through)

Hi Mike, 

Is there anyone in your team that I can have a phone call discussion re guarding problem moving file in AR Plus to on line. I have called 1300555123 but waiting for hours. 

Problem solved, called a support person on 1300555123, she deleted some cache, I thought I already done that, did another backup, changed the name of the backup and it worked, file is now on line. 

Thank you all.    

I have called numerous times to get absolutely no where. I lodged a case 9 days ago and no response. I have called everyday, waited hours only to get hung up on. Worst time of year for this to be happening and worst level of customer service I have experienced in a very long time. I get an error when trying to move our file online, which states 'there is a problem migrating your company file online. Please contact MYOB technical support for assistance. Would be great to actually be able to get through and get some assistance!!  Let us see how long it takes to get a response/any assistance here

Hi jessfarrugia​ , we're very active here, but our answers and advice are suitable for the whole community instead of individual situations.
Because you are getting an error and will need 1 on 1 help to troubleshoot and resolve, this will require you to connect with the team on either phone or livechat.
I'm sorry for the current wait times, the team are getting more contact than expected, we are working ton onboard more staff but the training of new people can take time.

Live chat is a bot and it doesn't understand what i am talking about so what it she solution because i have called every single day only to get cut off

Hi Jessfarrugia,

I managed to resolve my problem and get the company file online on Monday the 15th June. I called 1300555123 picked up by Kyla MYOB CX Specialist, MYOB Complex Admin Team, she accessed my computer using Team Viewer and fixed the problem in 15 minutes.