Transitioning offline + online AR Premier Company files to Business Lite

Hi dieseldigit,

You’re absolutely fine to ask.  Yes, recurring transactions can still exist in MYOB Business Lite after the migration. The only thing to keep in mind is that they won’t automatically record in the browser if they were originally set to remind a user or to automatically record when due. For those ones, you’ll just need to delete and re-enter them in the new file, as the alert option isn’t available in MYOB Business yet.

Cheers,

Princess

Yes - but it took a long time, and almost an hour on the phone before they even understood the situation and the impact of the delay. The file was actually converted later that day.

Hi dieseldigit, 

Moving three files to MYOB Business can certainly be simpler if there is a guide you can follow. You dont necessarily need to wait for June 30 for you to move your file. You can fill out the Right Size form here: MYOB Right Size.

Just make sure you have an active MYOB Business subscription for the file to be moved into first. Once the file has been successfully moved across, you can then cancel the old AccountRight files.

If you have both online and offline files to move, I’d recommend making sure each file is confirmed in MYOB Business before cancelling anything on the AccountRight side.

Regards,
Genreve

I have been waiting 7 business days for an MMC migration of an Accountright file to MYOB business. Does anyone know how long these are actually taking. (The notes suggest 3-5 business days). My business has been effectively locked out from recording any transactions for almost 2 weeks.

Genreve_S​ Thank you

Hi Noddysfriend,

Thanks for reaching out. Sorry this took a little longer than usual while we worked through a higher volume of requests, but it has now been completed. I’ve checked your case, and your migration is now done. You should also have received an email from John with confirmation and a few more details.

Cheers,

Princess

Genreve_S​ Thank you for your help.
Not sure if you are the correct person to ask these further questions, please let me know if you are not.

Those recurring transactions we currently have all setup in our online Company Files under our AR Premier + Payroll banner that we are looking to change over to MYOB Business Lite, all these recurring transactions are currently all working fine on the Desktop and Web Platform - When the migration takes place though, will the recurring transactions remain accessible on the new MYOB Business Lite subscription for Web Platform?

Noddysfriend​ Did you manage to get this sorted?  I am about to go through this process myself and 2 weeks is not fair to hold you up when it suppose to be 3-5 days.

Hi all, a note to let you know that we have updated our help information to make it clearer for customers to understand the process of moving their file online.
Particularly, the step around updating your serial number in product seems to catch a few people.
Please check out the information here. It is important to note that these steps will only work until the 17th June when the changes to offline mode take place.
We will update the help again with the process for going online after the 17th (once the change has gone through)

Mike_MYOB​ this is very helpful if you are simply staying with AR, but what if you have chosen to go with Business Lite. Yes I have already purchased the product so what is the process from there?