Transitioning offline + online AR Premier Company files to Business Lite

Hi dieseldigit, ,

Thanks for the update, and I’m glad to hear the Business Lite subscription for the offline file has been set up and the migration form has already been submitted. 

For the 3 online AccountRight files, I can’t confirm from the Community side whether the existing login email is what’s stopping the purchase. In some cases, it can be related to how the MYOB login is linked on the account rather than the company files themselves.

A good first step is to sign in to My Account using that same email address and try the purchase there. If it still won’t go through, the next step would be to submit a support request through My Account or connect with live chat through MOCA , our virtual assistant, so the team can check the account setup and subscription linkage for those files.

Once the new MYOB Business Lite subscriptions are active, you can then move ahead with the migration request for each file.

Regards,
Genreve