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Mike_James's avatar
Mike_James
Ultimate Cover User
20 days ago
Solved

Unable to open any local AccountRight files today

I'm attempting to open a local file, AccountRight v2026.3, Admin user with no password, error message advised incorrect password.

My colleague also failed to log in to a local file, same version, error msg: unable to automatically confirm your file.

A client's attempt also failed, same version, was prompted to confirm the file with zero days remaining. They are on a live chat session now. 

Any advice on what's going on?

  • Mike_James's avatar
    Mike_James
    19 days ago

    Thanks Doreen. My client's local file is now open, it required a confirmation file from support. My own local file does have a password, I mixed up a couple of emails. My colleagues local file access is not yet resolved, he will be in touch with support.

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    19 days ago

    Hi Mike_James,

     

    There haven’t been any wider issues reported with opening local files, so this one’s a bit unusual. Since you’re on the latest AccountRight 2026.3 and using the Admin login with no password (which normally works), it’s unlikely to be a simple password mix-up. The best next step is to reach out to our team so they can check what’s going on with file on our side. You can contact them by submitting a support case via My Account.

     

    Cheers,

    Doreen

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    19 days ago

    Thanks Doreen. My client's local file is now open, it required a confirmation file from support. My own local file does have a password, I mixed up a couple of emails. My colleagues local file access is not yet resolved, he will be in touch with support.

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