MYOB AO running slow on workstations in local lan
Hi all
I am new to this forum and I am hoping someone can point me in the right direction. I have a feeling this issue is related to the network and I have added the log below. Basically AO runs fine on the server but all workstations take over a minute to open a tax return or even open AO. I have had MYOB check all the registry settings and everything is pointed correctly but even they are stumped. I am particularly perplexed by the "unexpected network error" message. I am guessing it is some stupid setting somewhere so please let me know.
Thanks all
Date Time Type User Machine Application Description System Release Event Log
03/06/2026 10:16:13 Stop KKESH KOUROSH S6:\\ALPHA\MSSQL\AOTAX1\TAX\Tax2016 Unexpected network error
04/06/2026 13:12:53 Info andre ALPHA C:\MYOBAO\AOSQL\Tax\SYSTEM\OP Config routine completed for SYSWINZ
04/06/2026 13:16:39 Info andre ALPHA C:\MYOBAO\AOSQL\Tax\SYSTEM\OP Config routine completed for SYSCDS
04/06/2026 13:24:01 Info andre ALPHA C:\MYOBAO\AOSQL\Tax\SYSTEM\OP Config routine completed for SYSCDS
04/06/2026 13:24:05 Info SUPERVIS ALPHA C:\MYOBAO\AOSQL\Tax\SYSTEM\OP Page setup named "Capital Gains" font styles corrected
04/06/2026 16:37:27 Info andre ANDREWASUS \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP Reset routine initiated in silent mode
04/06/2026 16:37:27 Info andre ANDREWASUS \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP Reset routine completed
04/06/2026 17:27:19 Alert Unable to find the full licence file. Please contact your System Administrator.
05/06/2026 09:55:53 Info ptrov PETES-LAPTOP \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP Reset routine initiated in silent mode
05/06/2026 09:55:54 Alert TROVAS PETES-LAPTOP \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP User code TROVAS forcibly logged out by Reset routine
05/06/2026 09:55:54 Info ptrov PETES-LAPTOP \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP Reset routine completed
05/06/2026 10:13:53 Info andre KOUROSH \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP Reset routine initiated in silent mode
05/06/2026 10:13:54 Info andre KOUROSH \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP Reset routine completed
05/06/2026 10:19:13 Stop TROVAS ANDREWASUS S6:\\ALPHA\MSSQL\AOTAX1\TAX\Tax2022 Unexpected network error
05/06/2026 10:19:15 Stop TROVAS ANDREWASUS S6:\\ALPHA\MSSQL\AOTAX1\TAX\Tax2022 Unexpected network error
05/06/2026 10:19:16 Stop TROVAS ANDREWASUS S6:\\ALPHA\MSSQL\AOTAX1\TAX\Tax2022 Unexpected network error
05/06/2026 14:08:28 Stop KOUROSH Cannot register debug window class: Class already exists.
09/06/2026 10:41:38 Stop KKESH KOUROSH S6:\\ALPHA\MSSQL\AOTAX1\TAX\Tax2018 Unexpected network error
09/06/2026 10:42:04 Stop KKESH KOUROSH S6:\\ALPHA\MSSQL\AOTAX1\TAX\Tax2019 Unexpected network error
11/06/2026 14:13:26 Info ptrov PETES-LAPTOP \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP New user with login code "TROVP" added via User Import
11/06/2026 14:14:00 Stop Machine name not unique
11/06/2026 14:14:26 Stop Machine name not unique
11/06/2026 14:22:38 Stop Machine name not unique
11/06/2026 14:22:50 Stop Machine name not unique
11/06/2026 14:23:09 Stop Machine name not unique
11/06/2026 14:23:25 Stop Machine name not unique
11/06/2026 14:24:02 Stop Machine name not unique
11/06/2026 14:28:44 Stop Machine name not unique
11/06/2026 15:20:59 Alert Unable to find the full licence file. Please contact your System Administrator.
11/06/2026 15:21:11 Alert Unable to find the full licence file. Please contact your System Administrator.
11/06/2026 15:57:46 Alert Unable to find the full licence file. Please contact your System Administrator.
11/06/2026 15:58:53 Alert Unable to find the full licence file. Please contact your System Administrator.
11/06/2026 16:02:07 Alert Unable to find the full licence file. Please contact your System Administrator.
12/06/2026 14:17:10 Stop TROVP PETES-LAPTOP S6:\\ALPHA\MSSQL\AOTAX1\TAX\Tax2023 Unexpected network error
12/06/2026 14:17:11 Stop TROVP PETES-LAPTOP S6:\\ALPHA\MSSQL\AOTAX1\TAX\Tax2023 Unexpected network error
15/06/2026 19:20:13 Stop TROVAS ANDREWASUS S6:\\ALPHA\MSSQL\AOTAX1\TAX\Tax2022 Unexpected network error
15/06/2026 19:20:15 Stop TROVAS ANDREWASUS S6:\\ALPHA\MSSQL\AOTAX1\TAX\Tax2022 Unexpected network error
15/06/2026 19:20:20 Stop TROVAS ANDREWASUS S6:\\ALPHA\MSSQL\AOTAX1\TAX\Tax2023 Unexpected network error
15/06/2026 19:20:22 Stop TROVAS ANDREWASUS S6:\\ALPHA\MSSQL\AOTAX1\TAX\Tax2023 Unexpected network error
16/06/2026 14:58:21 Info andre ALPHA \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP Reset routine initiated in silent mode
16/06/2026 14:58:22 Alert SUPERVIS ALPHA \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP User code SUPERVIS forcibly logged out by Reset routine
16/06/2026 14:58:22 Alert KKESH ALPHA \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP User code KKESH forcibly logged out by Reset routine
16/06/2026 14:58:22 Alert TROVP ALPHA \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP User code TROVP forcibly logged out by Reset routine
16/06/2026 14:58:22 Info andre ALPHA \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP Reset routine completed
16/06/2026 14:59:06 Info andre ANDREWASUS \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP Reset routine initiated in silent mode
16/06/2026 14:59:07 Info andre ANDREWASUS \\Alpha\myobao\AOSQL\Tax\SYSTEM\OP Reset routine completed
Hey Ancoas,
I can definitely understand how frustrating the slowness may be. Regarding the unexpected network errors, this can be a range of things including a dropped connection, a firewall/anti-virus block or a corrupt network adapter driver.
One thing we can recommend is temporarily turning off your anti-virus & firewall and testing to see if you are still experiencing this slowness and if this changes, you may need to review your anti-virus/firewall settings.
Other than the above if the registry settings have been checked, we can only recommend seeking the advice from an IT professional to investigate this further.
If you have any further questions, please do not hesitate to reply to this post.
Cheers,
Aiden.
