Forum Discussion

magdawaligorska's avatar
magdawaligorska
Member
1 month ago

Pay Run Issue

Whiele submitting a pay run to the ATO STP report Myob timed out and returned me to the submission screen. I received a timeout message and was prompted to send the report again, which I did. The pay run was successfully accepted by the ATO and STP report is correct with 5 employees, correct figures and correct total net pay. However, Myob has duplicated the pay run internally. What I am seeing in Myob is one pay rum but 10 employees, doubled net pay, general journals shows all pay iteam duplicated. This indicates that the ledger data behind the scenes contains ten pays evet though only five are visible in the pay run screen. This issue is very concerning and I would appreciate urgent assistance. Thank you.

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 month ago

    Hi magdawaligorska, 

     

    Those duplicate transactions would definitely do you a head in. If the pay only actually went through once, your net pay shouldn’t be doubling.

    First thing I’d do is jump into Banking > Find transactions and check if there are extra pay transactions in there with different transaction numbers. If you can see a clear duplicate that isn’t tied to a bank file or super payment, you can safely delete that one.

    If:

    • The duplicate is tied to a super payment, or
    • You can’t see any extra transactions in Find transactions at all.

    Then it’s best to get our support team to take a closer look and fix it properly in the background.

    You can reach us by:

    • logging a support ticket from My Account, or
    • using MOCA, our virtual assistant, to start a live chat.

     

    Regards,
    Genreve 

     

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