Forum Discussion

magdawaligorska's avatar
magdawaligorska
Member
3 months ago
Solved

Pay Run Issue

Whiele submitting a pay run to the ATO STP report Myob timed out and returned me to the submission screen. I received a timeout message and was prompted to send the report again, which I did. The pay...
  • Genreve_S's avatar
    Genreve_S
    3 months ago

    Hi magdawaligorska, 

     

    Those duplicate transactions would definitely do you a head in. If the pay only actually went through once, your net pay shouldn’t be doubling.

    First thing I’d do is jump into Banking > Find transactions and check if there are extra pay transactions in there with different transaction numbers. If you can see a clear duplicate that isn’t tied to a bank file or super payment, you can safely delete that one.

    If:

    • The duplicate is tied to a super payment, or
    • You can’t see any extra transactions in Find transactions at all.

    Then it’s best to get our support team to take a closer look and fix it properly in the background.

    You can reach us by:

    • logging a support ticket from My Account, or
    • using MOCA, our virtual assistant, to start a live chat.

     

    Regards,
    Genreve 

     

Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi magdawaligorska, 

 

Those duplicate transactions would definitely do you a head in. If the pay only actually went through once, your net pay shouldn’t be doubling.

First thing I’d do is jump into Banking > Find transactions and check if there are extra pay transactions in there with different transaction numbers. If you can see a clear duplicate that isn’t tied to a bank file or super payment, you can safely delete that one.

If:

  • The duplicate is tied to a super payment, or
  • You can’t see any extra transactions in Find transactions at all.

Then it’s best to get our support team to take a closer look and fix it properly in the background.

You can reach us by:

  • logging a support ticket from My Account, or
  • using MOCA, our virtual assistant, to start a live chat.

 

Regards,
Genreve 

 

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