MYOB accountright not starting

Hi guys,

We're facing the same issue as Anjali1985​ and Albare​ .

Just updated multiple machines 2026.2 and now they all can't sign in.

Click Sign in from AccountRight, browser launches, user signs in as usual, page goes to "https://arl-sso.myob.com/........."

The page says "You've been signed in", but in the AccountRight application we are not signed in.

Clicking Sign in again in AccountRight take you to the browser again saying "You've been signed in" but we are not signed in.

Same here...stuck in a loop, says I'm logged into Account Right and to close window and return to application.

So I close window (browser tab) and a window is present  "Open an AccountRight library"  says that I'm not signed in my AccountRight Live.....

Click on online company file, hit open and it goes back to a new browser tab that says I'm logged in...

just keeps looping between these two ...

it's Thursday and I need to process pays...

I'm on the phone with support right now..we cleared the cache file, not luck..waiting for more 

2nd attempt to fix....

Uninstalled desktop app, re-installed..program and it opened normally.

As a test, closed it down. tried to open AR.....back to loop.....not getting the check box about ssl etc... coming up.

Tried to use Chrome instead of MS Edge..still not getting check box treferring to ssl ......now waiting for other solutions.

(apologies for lack of detail.....typing while on hold and working with support)

Online file shows version 2025.8 while the one time Desktop version opened it was 2026.2.0

I am on the same version, still it is showing me the same issue.

Can you explain why the URL is appears as: 

https://arl-sso.myob.com/ 

Just implemented a fix that got it working on a users PC.

Make the user is is signed out of MYOB in their web browser.

1. Open `regedit` as admin

2. Navigate to `HKEY_LOCAL_MACHINE\SOFTWARE\Classes`

3. Right-click `Classes` → New → Key → name it `myob-arl`

4. Click the `myob-arl` key, double click the `(Default)` → set value to `URL: MYOB AccountRight Protocol`

5. Right click `myob-arl` → New → String Value → name it `URL Protocol`, leave value empty

6. Right click `myob-arl` → New → Key → `shell`

7. Right click `shell` → New → Key → `open`

8. Right click `open` → New → Key → `command`

9. Right click `command`, double click `(Default)` → set value to:

```

"C:\Program Files (x86)\MYOB\MYOB AccountRight 2026.2\Huxley.Application.exe" "%1"

```

(note: update the executable path to suit your needs)

Launch AccuntRight again and sign in, this time after signing into MYOB in the browser a pop up should appear asking to launch AccountRight click OK, if that happens you know it's working.

Hi Amanda

There are alot of people unable to sign into their account this morning as it is stuck in backing up mode. can you please help as no one has responded

Having the same problems as everyone else.  The desktop version never opens.  it sits there blank.  THIS IS TERRIBLE.  Lost 4 hours this morning.  Calling your Support Line I was told "Yes, it's affecting Australia wide - No ETA".....

Cannot log in to desktop version this morning which I normally use, nor the online version. Totally locked out atm. Very frustrated. Called helpdesk and was on hold for 20 minutes after which the line dropped out. Now on hold again for almost 10 minutes trying to establish a fix so I can do my work. Are there any MYOB developers onto this? 

Ditto to all of the above.  This is not an ideal situation for anyone.  Worst part is that MYOB does not currently have a fix.  You ring the helpdesk and they get you to clear your cache, uninstall and reinstall, etc. etc.  This does not fix the problem.  

We have a situation that two of our team are able to login, but the third cannot BUT only from her PC.  She can login from other PCs.  

Do NOT let MYOB to ask you to restore a local backup.  The support consultant wanted us to restore from a backup (an old one - therefore missing data) and re-upload this to online EVEN THOUGH we had two people currently working in the live online file.  Not good advice.  

This leads me into the second issue...the backup is failing and the backup is only giving the option to backup online and not to our local network/pc.  This is not acceptable and had better be resolved when they fix their current upgrade issues.  Until this is all resolved, I will be running end of day reports such a General Ledger Summary and Details so that we have a list of all activities and which point we need to get back to, in case they do revert back to an older "backup" or something equally as mad as that.  

Good luck everyone.