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Cloud_Mind's avatar
Cloud_Mind
Ultimate Partner
20 days ago
Solved

V19 file will not open

Hi MYOB, I am trying to upgrade a client's V19 file to ARL. The Account Manager gave me the serial number, and the subscription is paid. MYOB have sent me the instructions below, telling me to...
browser
  • Cloud_Mind's avatar
    Cloud_Mind
    18 days ago

    Thank you. I wish the Account Managers would just send us this link in their communications.  The information in their email is incorrect.  I keep telling everyone I speak to about this, and nothing changes.  Typical MYOB support, or lack of support for partners, as usual. 

Cloud_Mind's avatar
Cloud_Mind
Ultimate Partner
16 days ago

Thanks Mike_MYOB​ really appreciate it - I am sure it will save both us and the support staff time trying to troubleshoot.   Thank you very much to Genreve_S​ for the second time she has helped me. I'm reminded of how valuable this forum has always been.   

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