Intray email not get invoices to intray
We have an email forward on our invoices email account to send email on the my myob intray email address. We have checked this in exchange message trace. Even our Myob invoice from Myob didn't get the to intray. The messages are being delivered as can be seen from the message trace. Due to this we have missed paying invoices. What steps can be taken to fix this issue ?
Can I assign a bill to invoices
I have a Supplier, who also from time to time can be a customer. Currently, I have an invoice for them and I also have many different bills from them. How do I pay them once for the bills (less the invoice) and assign both the bills and the invoice (as being paid) in MYOB?
Showing a discount/credit on an invoice
Hi, I have a customer that paid for a service that they didn’t end up using yet, so i want to show that I have discounted their next invoice by the previously paid amount. How can I do this please? i.e. in June they paid $100 but only used services to the value of $50, leaving them with $50 in credit. In July they have another service for $100 booked. I want to show on their invoice that the service is worth $100, but they only need to pay $50 as I’m applying the previous credit. Thanks!
Add Other Documents To SOLO Invoices 📄
I have noticed that when emailing invoices from the app, the invoice attaches to the bottom of the email. I was wondering if we could attach other documents as well. For instance, I have a Terms and Conditions document that I also need to send at time of invoice, and it would be lovely to attach it to the SOLO invoice email. Thank you.
Invoicing
I created my first invoice and had some issues with the app freezing up (which I already reported via email) - but it worked well on the second attempt after crashing the app. I tried to set up auto-reminders for clients to pay late invoices, but I couldn't see where to do this. Otherwise no issues for me, but I agree with the others about customising the invoice and frequency of sign in - I switched between apps to find the info I needed to create the invoice and had to sign back inBiz Name & invoice notes
Hi I’ve set up my first client for today and prepped the invoice for payment (same day) My PDF is showing my personal name not my Business Name? When setting up the app yesterday using the ABN look up it’s not pulled the biz name but my personal name - so I need to update that? Also agree with other comments around customising the invoice, I tried to put extra notes (copied in) but completing notes was tricky as it doesn’t allow paste and you can’t view as you type as the keyboard is covering the notes field… -the cancel and save tabs at the top of the app look skewed Other than that its a quick and easy process / will try and join Q&A today
Reversing accidental payment
I’ve accidentally applied a manual "Record Payment" to the wrong invoice instead of the one i was supposed to record it against. Could someone please guide me on how to reverse this, so the vendor can make the payment on the invoice? At the moment, when I try to send the invoice, it shows as $0 due. Thank you!New variable for invoice emails
Our company is a cleaning business, we don't want something like the current default in the subject line that feels impersonal. Invoice INV00000964; Invoice from Company Name Pty Ltd in the subject line, it's not that inviting and has an automated feel to it. I suggest a new variable be added (see https://www.myob.com/au/support/myob-business/business-settings/forms/sending-emails/set-up-your-default-email-messages) Something like Invoice for {{customer street address}},{{customer suburb}} The first line of the address would be perfectly fine, so the default subject line in invoices we email out would be something like: Invoice for 123 DirtyHouse Rd, Boganville We currently have to manually delete the default subject line and type it out manually. It would save us a heap of time, and I am sure there's many other mobile service based businesses who would like to have a more personalised approach with their customers. I reckon this would a super simple change for MYOB to implement! Thanks for reading and please upvote if you would find this useful :)
💡 Idea: Add clear invoice status (Draft vs. Sent) + SMTP email settings
Currently, after creating an invoice in Solo, it’s difficult to tell whether it was just saved as a draft or actually sent to the client. The invoice list doesn’t display any status indicators (e.g., “Draft”, “Sent”, “Viewed”), which makes it hard to track invoice progress at a glance. Suggestions: Invoice status indicator: Add a visible label next to each invoice: ✅ Sent 📝 Draft 👁 Viewed (optional, if the client has opened the invoice email) Or allow filtering/sorting by status in the invoice list. Custom SMTP settings: Allow users to connect their own email provider (via SMTP) so that invoices are sent from their own business email address rather than from a generic Solo email. Why this matters: Helps users clearly track which invoices have been sent and which are still drafts. Reduces the risk of forgotten or duplicate invoices. Sending invoices from a custom business email increases trust, improves deliverability, and maintains consistent branding. Both features are especially valuable for freelancers and small business owners managing many clients. This would be a powerful quality-of-life improvement for all Solo users. Thank you!
