Intray email not get invoices to intray
We have an email forward on our invoices email account to send email on the my myob intray email address. We have checked this in exchange message trace. Even our Myob invoice from Myob didn't get the to intray. The messages are being delivered as can be seen from the message trace. Due to this we have missed paying invoices. What steps can be taken to fix this issue ?
Display an alternate business address on customer invoice
In MYOB BUSINESS PRO I have created an invoice template with a logo and I want to display the "trading/site" address which is different from the main business address. My ABN is registered to my home address, but I want my shopfront address on the invoice. The edit template in 'Sales Settings' does not have any option for an alternate address from the one set up in 'Business Settings'.New variable for invoice emails
Our company is a cleaning business, we don't want something like the current default in the subject line that feels impersonal. Invoice INV00000964; Invoice from Company Name Pty Ltd in the subject line, it's not that inviting and has an automated feel to it. I suggest a new variable be added (see https://www.myob.com/au/support/myob-business/business-settings/forms/sending-emails/set-up-your-default-email-messages) Something like Invoice for {{customer street address}},{{customer suburb}} The first line of the address would be perfectly fine, so the default subject line in invoices we email out would be something like: Invoice for 123 DirtyHouse Rd, Boganville We currently have to manually delete the default subject line and type it out manually. It would save us a heap of time, and I am sure there's many other mobile service based businesses who would like to have a more personalised approach with their customers. I reckon this would a super simple change for MYOB to implement! Thanks for reading and please upvote if you would find this useful :)
Can I assign a bill to invoices
I have a Supplier, who also from time to time can be a customer. Currently, I have an invoice for them and I also have many different bills from them. How do I pay them once for the bills (less the invoice) and assign both the bills and the invoice (as being paid) in MYOB?
Showing a discount/credit on an invoice
Hi, I have a customer that paid for a service that they didn’t end up using yet, so i want to show that I have discounted their next invoice by the previously paid amount. How can I do this please? i.e. in June they paid $100 but only used services to the value of $50, leaving them with $50 in credit. In July they have another service for $100 booked. I want to show on their invoice that the service is worth $100, but they only need to pay $50 as I’m applying the previous credit. Thanks!
Add Other Documents To SOLO Invoices 📄
I have noticed that when emailing invoices from the app, the invoice attaches to the bottom of the email. I was wondering if we could attach other documents as well. For instance, I have a Terms and Conditions document that I also need to send at time of invoice, and it would be lovely to attach it to the SOLO invoice email. Thank you.
Invoicing
I created my first invoice and had some issues with the app freezing up (which I already reported via email) - but it worked well on the second attempt after crashing the app. I tried to set up auto-reminders for clients to pay late invoices, but I couldn't see where to do this. Otherwise no issues for me, but I agree with the others about customising the invoice and frequency of sign in - I switched between apps to find the info I needed to create the invoice and had to sign back inBiz Name & invoice notes
Hi I’ve set up my first client for today and prepped the invoice for payment (same day) My PDF is showing my personal name not my Business Name? When setting up the app yesterday using the ABN look up it’s not pulled the biz name but my personal name - so I need to update that? Also agree with other comments around customising the invoice, I tried to put extra notes (copied in) but completing notes was tricky as it doesn’t allow paste and you can’t view as you type as the keyboard is covering the notes field… -the cancel and save tabs at the top of the app look skewed Other than that its a quick and easy process / will try and join Q&A today
