Forum Discussion

Experienced Cover User

2 months ago

Solved

Professional Invoices crashing in MYOB Accounting 2024.11

Hi folks,

I am trying to enter a professional invoice in MYOB with a few lines (the way that I have done for many years) and the desktop app continually hangs/freezes when I try to record or OK changes to the invoice.

I have already restarted the computer.

I have spent over an hour and half a dozen attempts to record this. I have added one line of detail at a time and hit OK and then can't get past the 3rd or 4th line of description.

Because it is a professional invoice I can't make edits on the web/browser access to the invoice online.

I'd appreciate any pointers or bug fixes here.

invoice

MCSydney
2 months ago
I managed to navigate through this issue by shifting the MYOB processing to a second (larger) screen.
I don't know why this would make a difference but I seemed to muddle through.
Thanks for the assistance offered.

Princess_R
MYOB Moderator
2 months ago
Hi MCSydney,

Sorry to hear about the trouble you're having with recording an invoice! We haven't received any reports about AccountRight crashing when creating a professional invoice. To help you out, try clearing your AccountRight cache first—this often resolves odd behaviors. If the issue continues, please send us the diagnostic log error or reach out to our support team on live chat via the virtual assistant MOCA or by submitting a ticket via MyAccount with the log details so they can check it out further.

Cheers,
Princess
gavin12345
Ultimate User
2 months ago
Hi MCSydney

Crash is likely due a corruption in the data file caused by a bug. On the affected line AR2024 encounters an unexpected situation, it might relate to the Card you are using or the Account. When trying to update the monthly total for that card or account, it looks for the records to update, however instead of finding one, it finds 2, gets confused and crashes.

The file will need to be repaired. Sometimes MYOB can do this via a script, or by accessing your file via the back end. The diagnostic report should point them in the right direction.

Regards
Gavin
ledzeppago15
Experienced User
2 months ago
Im having similar issues with all of our phones
This commenced in December soon after myob firmware update
- ledzeppago15
  Experienced User
  2 months ago
  Ps this issue relates to the inv app. On our phones and not our desktop
MCSydney
Experienced Cover User
2 months ago
I managed to navigate through this issue by shifting the MYOB processing to a second (larger) screen.
I don't know why this would make a difference but I seemed to muddle through.
Thanks for the assistance offered.