There are 4 main Log Files that MYOB Support might look into, these are:
The Diagnostic Log - The is a background log file that keeps track of what the software is doing
The Migration Log - This is the log is created when you upgrade from V19 to 2019 to keep track of errors
The Import Log - The log created whenever you import data to keep track of what records had problems
The Error Log - This log is created whenever you get a "Something's gone wrong" error
These are found in different locations on the computer, it can help to have the Log ready before posting on the Forum to save any extra time later to post again when requested.
Click the section below for the Locations and Filenames for those logs:
AccountRight logs the basics on what you do, if there are any problems the software is designed to write all exceptions into the Diagnostic Log. This can be extremely helpful to figure out why the software is behaving the way it is.
How to get to it: 1. Open your Start Menu 2. Type: %localappdata% 3. Open the %localappdata% folder: 4. Open the MYOB Folder. 5. Open the AccountRight Folder. 6. Open the Version folder (E.g: 2018.4) Note: AccountRight 2021.1 or later versions will show as Current. 7. Open the Diagnostics Folder.
The Diagnostic Log file would look like: Huxley.Application_xxxx.log file to your Desktop to get to it easier.
You can use the Choose file button at the bottom of the editor when writing on the Forum to add files to your post.
The Migration Log is created whenever an AccountRight Classic (v19 or below) has been upgraded to the new AccountRight offline. If there were any errors/warnings in the Migration, these will normally be written to the Migration Log for those that can read to log to read and figure out what might have happened.
How to get to it: 1. Open your Start Menu 2. Type: %localappdata% 3. Open the %localappdata% folder: 4. Open the MYOB Folder. 5. Open the AccountRight Folder. 6. Open the Version folder (E.g: 2018.4) Note: AccountRight 2021.1 or later versions will show as Current.
An Import Log is normally made at the end of the Import process to capture the results of the import, any failures are listed with the Error Codes at the bottom and each record having a specific code if there are any failures.
You can read more on the Import Log on this help article: Import error log
The Error Log is created when there is a problem that causes AccountRight to crash and throw the Something's gone wrong and AccountRight needs to close error. The software would normally collect the reason for the crash and write them to this Log to help those who can read the logs to figure out why the software crashed.
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Product: AccountRight 2018 and above
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There are 4 main Log Files that MYOB Support might look into, these are:
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The Diagnostic Log - The is a background log file that keeps track of what the software is doing
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The Migration Log - This is the log is created when you upgrade from V19 to 2019 to keep track of errors
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The Import Log - The log created whenever you import data to keep track of what records had problems
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The Error Log - This log is created whenever you get a \"Something's gone wrong\" error
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These are found in different locations on the computer, it can help to have the Log ready before posting on the Forum to save any extra time later to post again when requested.
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Click the section below for the Locations and Filenames for those logs:
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AccountRight logs the basics on what you do, if there are any problems the software is designed to write all exceptions into the Diagnostic Log. This can be extremely helpful to figure out why the software is behaving the way it is.
How to get to it: 1. Open your Start Menu 2. Type: %localappdata% 3. Open the %localappdata% folder: 4. Open the MYOB Folder. 5. Open the AccountRight Folder. 6. Open the Version folder (E.g: 2018.4) Note: AccountRight 2021.1 or later versions will show as Current. 7. Open the Diagnostics Folder.
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The Diagnostic Log file would look like: Huxley.Application_xxxx.log file to your Desktop to get to it easier.
You can use the Choose file button at the bottom of the editor when writing on the Forum to add files to your post.
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The Migration Log is created whenever an AccountRight Classic (v19 or below) has been upgraded to the new AccountRight offline. If there were any errors/warnings in the Migration, these will normally be written to the Migration Log for those that can read to log to read and figure out what might have happened.
How to get to it: 1. Open your Start Menu 2. Type: %localappdata% 3. Open the %localappdata% folder: 4. Open the MYOB Folder. 5. Open the AccountRight Folder. 6. Open the Version folder (E.g: 2018.4) Note: AccountRight 2021.1 or later versions will show as Current.
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An Import Log is normally made at the end of the Import process to capture the results of the import, any failures are listed with the Error Codes at the bottom and each record having a specific code if there are any failures.
You can read more on the Import Log on this help article: Import error log
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The Error Log is created when there is a problem that causes AccountRight to crash and throw the Something's gone wrong and AccountRight needs to close error. The software would normally collect the reason for the crash and write them to this Log to help those who can read the logs to figure out why the software crashed.
This can normally be found under your Documents, in the MYOB folder:
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Product: AccountRight 2018 and above
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There are 4 main Log Files that MYOB Support might look into, these are:
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The Diagnostic Log - The is a background log file that keeps track of what the software is doing
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The Migration Log - This is the log is created when you upgrade from V19 to 2019 to keep track of errors
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The Import Log - The log created whenever you import data to keep track of what records had problems
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The Error Log - This log is created whenever you get a \"Something's gone wrong\" error
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These are found in different locations on the computer, it can help to have the Log ready before posting on the Forum to save any extra time later to post again when requested.
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Click the section below for the Locations and Filenames for those logs:
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AccountRight logs the basics on what you do, if there are any problems the software is designed to write all exceptions into the Diagnostic Log. This can be extremely helpful to figure out why the software is behaving the way it is.
How to get to it: 1. Open your Start Menu 2. Type: %localappdata% 3. Open the %localappdata% folder: 4. Open the MYOB Folder. 5. Open the AccountRight Folder. 6. Open the Version folder (E.g: 2018.4) Note: AccountRight 2021.1 or later versions will show as Current. 7. Open the Diagnostics Folder.
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The Diagnostic Log file would look like: Huxley.Application_xxxx.log file to your Desktop to get to it easier.
You can use the Choose file button at the bottom of the editor when writing on the Forum to add files to your post.
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The Migration Log is created whenever an AccountRight Classic (v19 or below) has been upgraded to the new AccountRight offline. If there were any errors/warnings in the Migration, these will normally be written to the Migration Log for those that can read to log to read and figure out what might have happened.
How to get to it: 1. Open your Start Menu 2. Type: %localappdata% 3. Open the %localappdata% folder: 4. Open the MYOB Folder. 5. Open the AccountRight Folder. 6. Open the Version folder (E.g: 2018.4) Note: AccountRight 2021.1 or later versions will show as Current.
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An Import Log is normally made at the end of the Import process to capture the results of the import, any failures are listed with the Error Codes at the bottom and each record having a specific code if there are any failures.
You can read more on the Import Log on this help article: Import error log
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The Error Log is created when there is a problem that causes AccountRight to crash and throw the Something's gone wrong and AccountRight needs to close error. The software would normally collect the reason for the crash and write them to this Log to help those who can read the logs to figure out why the software crashed.
This can normally be found under your Documents, in the MYOB folder:
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