Forum Discussion

GA39's avatar
GA39
Trusted User
11 months ago

log in issue - AccountRight

Hi team,

 

The new way of login is so troublesome. We have more than 30 MYOB files & we need to open them simultaneously.

We are forced to re-log in EVERY SINGLE TIME when we try to open another MYOB file simultaneously. In order to do previous month reconcilaition, I have to log in 30 times in the morning.

Can MYOB please fix this?

  • Shella_A's avatar
    Shella_A
    11 months ago

    Hi everyone, 

     

    Thanks for reaching out. 

     

    We're sorry for any inconvenience with the error in logging in to MYOB earlier has caused on your business. This afternoon, some of our customers experienced issues logging into MYOB products. This is now resolved. We apologize for the inconvenience. In future, if you need to stay up to date on potential incidents, please visit status.myob.com. 

     

    Feel free to post again anytime you require further assistance. 


    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 

     

     

    Kind regards,

    Shella

  • Durkin's avatar
    Durkin
    Contributing User
    11 months ago

    Hi GA39, I'm experiencing the same issue. Albeit I've only got 8 files I need to open at the same time.

     

    I doubt MYOB will fix this.  They'll pretend that it's got something to do with online security.

  • KJ39's avatar
    KJ39
    11 months ago

    I am having the same issue. Yesterday it was all good. We have over 20 MYOB files to open also. Bloody annoying as we are trying to complete our month end and it will double the amount of work. Hope that MYOB get it sorted ASAP!

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      11 months ago

      Hi everyone, 

       

      Thanks for reaching out. 

       

      We're sorry for any inconvenience with the error in logging in to MYOB earlier has caused on your business. This afternoon, some of our customers experienced issues logging into MYOB products. This is now resolved. We apologize for the inconvenience. In future, if you need to stay up to date on potential incidents, please visit status.myob.com. 

       

      Feel free to post again anytime you require further assistance. 


      If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 

       

       

      Kind regards,

      Shella

      • David65's avatar
        David65
        Experienced User
        2 months ago

        everytime I log out of my MYOB file and then login I have to go through the whole process including verification.   It didnt used to be like this

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.