MYOB Log on issue

Thankyou,

After wasting a significant amount of time trying to work out was going on and wondering if it was a computer fault or a MYOB issue, I question why MYOB don't send an email to make users aware of the issue? It would be rather helpful.

I'm sure they will send you a reminder for subscription arrears

Hi Marley14 

It seems that the wording and what you have entered are inverted ie you can't see what you're typing, keep typing your email address, password and authenticator number and you will log in. PS it threw me a little too!

Good morning
Good spotting Lisa_BBP ! You're correct that you can still type all of the information in, and you will be able to login, but you are unable to see what you are typing.
Our incident management team are looking into this now to understand what is happening

I had this issue, it was blank and then after checking my keyboard tried typing in 'blind' so to speak and it completed the email address, then the password was also blanked out with no key strokes registering and couldn't check to see if it was correct. 

I then could log in, it obviously still registered the keys being pressed.

They need also to allow to save email address, it's ludicrous as no one can get in without the password and authentication anyway and that requires you have your personal phone set up or email set up. Could this be made a bit easier? 

Hi Kerry_33,

Welcome to the Community Forum! We are currently investigating a display issue on AccountRight Desktop that may affect your ability to see characters entered on the login page. 

Additionally, If you can't receive 2FA codes and don't have a recovery code, click the chat bubble below to ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, including live chat.

Please note that logins via app.myob.com are not affected by this issue. You can continue to log in using valid credentials on the desktop app as usual. You can also see the status of this issue on our status hub page.

Regards,
Earl

I also.  Thank you so much Lisa BBP.  

Good morning

I am also having trouble logging in this morning. I can't see my email address, but I was able to login in.

Yesterday I was having problems too. The SMS code was n't coming through. 

Thanks Mike

We are having the same issue but have now managed to log in :)

We are having the same issue - the sign in and password  box doesn't not display what you are typing where the work email address or password so you can't see what you are typing and check if there is any error.  Took me ages to sign in.  It would have been good to get a heads up about it.