Forum Discussion

Trusted User

10 months ago

log in issue - AccountRight

Hi team, The new way of login is so troublesome. We have more than 30 MYOB files & we need to open them simultaneously. We are forced to re-log in EVERY SINGLE TIME when we try to open another M...

Shella_A
10 months ago
Hi everyone,

Thanks for reaching out.

We're sorry for any inconvenience with the error in logging in to MYOB earlier has caused on your business. This afternoon, some of our customers experienced issues logging into MYOB products. This is now resolved. We apologize for the inconvenience. In future, if you need to stay up to date on potential incidents, please visit status.myob.com.

Feel free to post again anytime you require further assistance.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind regards,

Shella

KJ39

I am having the same issue. Yesterday it was all good. We have over 20 MYOB files to open also. Bloody annoying as we are trying to complete our month end and it will double the amount of work. Hope that MYOB get it sorted ASAP!

Shella_A

MYOB Staff

10 months ago

Hi everyone,

Thanks for reaching out.

We're sorry for any inconvenience with the error in logging in to MYOB earlier has caused on your business. This afternoon, some of our customers experienced issues logging into MYOB products. This is now resolved. We apologize for the inconvenience. In future, if you need to stay up to date on potential incidents, please visit status.myob.com.

Feel free to post again anytime you require further assistance.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind regards,

Shella

David65
Experienced User
11 days ago
everytime I log out of my MYOB file and then login I have to go through the whole process including verification. It didnt used to be like this
- GA39
  Trusted User
  8 days ago
  It is very annoying. It happens again. It doesn't help when we have like 20+ MYOB files. We have to waste time and log in 20+ times every day!!!
  - Isaiah_C
    MYOB Moderator
    8 days ago
    Hi All,
    
    We introduced the 24-hour reauthentication as part of our commitment to ensure the highest level of data security for all users, especially given the sensitive financial information stored in our systems. But we are doing some improvements to make it more convenient, so we appreciate your patience as we work toward better solutions.
    
    Here's the link that has information about some changes we are working on: MYOB DROPPING OUT | MYOB Community.
    
    Regards,
    
    Sai