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MCSydney's avatar
MCSydney
Experienced Cover User
1 year ago
Solved

Professional Invoices crashing in MYOB Accounting 2024.11

Hi folks, I am trying to enter a professional invoice in MYOB with a few lines (the way that I have done for many years) and the desktop app continually hangs/freezes when I try to record or OK ch...
invoice
  • MCSydney's avatar
    MCSydney
    1 year ago

    I managed to navigate through this issue by shifting the MYOB processing to a second (larger) screen.
    I don't know why this would make a difference but I seemed to muddle through.
    Thanks for the assistance offered.

gavin12345's avatar
gavin12345
Ultimate User
1 year ago

Hi MCSydney 

 

Crash is likely due a corruption in the data file caused by a bug. On the affected line AR2024 encounters an unexpected situation, it might relate to the Card you are using or the Account. When trying to update the monthly total for that card or account, it looks for the records to update, however instead of finding one, it finds 2, gets confused and crashes.

 

The file will need to be repaired. Sometimes MYOB can do this via a script, or by accessing your file via the back end. The diagnostic report should point them in the right direction.

 

Regards

Gavin

 

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