Invoices showing in "sent emails" but "view all activity" has a blank rectangle?

Hi DanaeP,

It's unusual for invoices to be sent when raised. If your clients haven't received their invoices, resending them is a good step. I've tried replicating the issue on our end, and everything seems to be working fine. Additionally, there are no incident reports regarding the invoice history. To troubleshoot this, please clear your AccountRight cache, as this can sometimes help resolve odd behavior. If the invoice activity still doesn't show up in the history after clearing the cache and resending, our support team will need to look into it further. You can chat with them live through our virtual assistant MOCA or create a support ticket via MyAccount.

Cheers,

Princess

Hi Princess_R 

Surely its not that unusual! We are a small company and this works best for us 🙂

The invoice activity is now showing - but only shows the resend. So the original emails did not actually go through even though they show as delivered in "sent emails".

It was only this particular date we have had a problem with - will keep an eye on it and get in touch with support if it happens again.

Thanks

Danae