Forum Discussion
Hi DanaeP,
It's unusual for invoices to be sent when raised. If your clients haven't received their invoices, resending them is a good step. I've tried replicating the issue on our end, and everything seems to be working fine. Additionally, there are no incident reports regarding the invoice history. To troubleshoot this, please clear your AccountRight cache, as this can sometimes help resolve odd behavior. If the invoice activity still doesn't show up in the history after clearing the cache and resending, our support team will need to look into it further. You can chat with them live through our virtual assistant MOCA or create a support ticket via MyAccount.
Cheers,
Princess
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