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DanaeP's avatar
DanaeP
3 months ago
Solved

Invoices showing in "sent emails" but "view all activity" has a blank rectangle?

Hi I've got a batch of 40 sales invoices generated on Nov 13th that all show in "sent emails" as being emailed out to clients on the 14th November (this is strange as they are sent when raised). Whe...
email error
invoice
  • Princess_R's avatar
    Princess_R
    3 months ago

    Hi DanaeP,

     

    I'm glad to hear that the invoice activity is now showing in your activity history. If you encounter this issue again, please don't hesitate to reach out to our support team so we can investigate it immediately.

     

    Cheers,

    Princess

DanaeP's avatar
DanaeP
3 months ago

Hi Princess_R 

 

Surely its not that unusual! We are a small company and this works best for us 🙂

 

The invoice activity is now showing - but only shows the resend. So the original emails did not actually go through even though they show as delivered in "sent emails".

 

It was only this particular date we have had a problem with - will keep an eye on it and get in touch with support if it happens again.

 

Thanks

Danae

Princess_R's avatar
Princess_R
MYOB Moderator
3 months ago

Hi DanaeP,

 

I'm glad to hear that the invoice activity is now showing in your activity history. If you encounter this issue again, please don't hesitate to reach out to our support team so we can investigate it immediately.

 

Cheers,

Princess

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